The first fundamental of a great holiday is to find a wonderful base. The Mosaic Palace Azziza is just that. Set in the Palmeria area of Marrakech it benefits from a tranquil setting away from the mad hustle and bustle that is found inside the walls of this ancient city.
The first thing that strikes as you fly into the airport is how green the immediate area is, and the Palmeria area is the greenest of all, with palm trees stretching as far as you can see and nestled within these are palaces, villas and hotels all contained within their own walled settings.
The greeting at the hotel is friendly and genuine and you are offered a welcoming and cooling drink. You are treated like a returning friend, which is emphasised during your stay as they get to know you, what you like and how you want to be treated. The hotel reception area and all of the hallways were fragranced with the smells of lemon and jasmine.
We were upgraded to a lovely spacious room with excellent bath and shower facilities and a large balcony with chairs and a sofa to enjoy the early morning, or late evening sun. Every day as the room was serviced we would return to a bed covered with fragrant rose petals.
There is a large sun lounging area which is immaculately serviced by the hard working staff who are always at hand to move loungers or parasols or indeed provide you with much needed water to help you manage the heat of the day. There are two pools, one heated, and the larger one not. Both are essential to help you cool off as the main heat of the day arrives in the middle of the afternoon. Surrounding the pool is a bar and a smaller restaurant that serves lunch. Attaching to the main hotel, but which completes the courtyard feeling, is the main restaurant where breakfast and dinner is served.
We spent 5 days here and we would have been more than happy not to move outside the ground of the hotel. The food was as good as a top end restaurant anywhere in the UK and there was an excellent, but limited, range of wines available to have with your meal. I wouldn't go beyond the Marroccan whites as they were fresh, crisp and dry and were very similar to French white burgundy. Prices were similar to those in Europe and Britain, but you have to take into account that this is a five star experience and for that you are paying significantly less than 5 star prices. Like most things in life, if you do your research you will not be shocked and in this establishment you will be very pleasantly surprised.
It is the little things that always make an experience outstanding and the hardest working of them all, the man who looked after you from the pool bar invariably came round with refreshing fruit and a mint based cooling during during the course of the day.
My partner had organised a yoga lesson and a session in the impressive spa. She enjoyed both and was extolling the virtues of the relaxing and rejuvenating time she experienced as a result.
To go into the Medina the hotel would organise a taxi, at a set price of £10 which would drop you off and arrange to meet you again to take you back all done quietly and without fuss.
We firmly believe that if you take folks as you find them, be pleasant and smile you will reap the rewards. From the reception staff, the restaurant staff, the pool staff and the senior management we met nothing but a welcoming and helpful attitude. Our short holiday was enhanced by the staff in this oasis of a hotel. The owner spoke to us at length about the hotel and his plans for the future. The main man, the maître’d, who seemed to be everywhere went out of his way to make sure we were well looked after and he marshalled his team well. In life you only get back what you put in. If things go wrong or are not perfect give people the chance to sort them out. If anything went wrong here we did not see it.
This hotel is perfect as a base and as a destination on its own. Highly recommended and we give it 10/10+!
- Official Description (provided by the hotel):
- Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech's palm Grove "La Palmeraie," it is an elegant and serene haven of luxury and simplicity. This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more less
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