I had booked the riad rime through their own web page for two nights l, duly arrived and was told they wouldn't /couldn't houner my booking as they were fully booked. I was left with no option but to find alternative arrangements in marrakech on a holiday weekend. I managed to find unsuitable accommodation for one night. That night I managed to book the raid rime through booking.com for the next night. I entered my details as requested by booking.com and was informed I would have to pay in local currency at the riad. I turned up the next afternoon and had to wait outside in the street until someone appeared, after ten minutes someone appeared. Our room wasn't ready so we left our bags and went for a walk,after an hour it was finally ready. The room was tidy and clean enough but the telly didn't work and there was no towels/soap in the shower.
Every time we went out we had to wait outside on our return as there was never anyone at reception and we were not issued with a front door key, the room was very noisy at nights with other guests returning without keys and having to press the bell to get in..a very strange set up indeed. Breakfast was unspectacular but edible.
On my departure I paid in cash and vowed to put the whole escapade down to experience, next day I was informed by booking .com that the raid had informed them I hadn't turned up and they had debited my bank account, despite informing booking.com on various occasions(at least six e mails) and been promised I would be refunded they have ignored my last two e mails and seem to have washed their hands of any responsibility for this matter.
I have stayed in marrakech a number of times and also travelled throughout morocco , I have also booked with booking.com a number of times with no problems. But be rest assured I will NEVER STAY IN THE RIAD RIME AGAIN AND DEFINITELY NEVER BOOK WITH BOOKING.COM AGAIN. So beware. Also don't let this review put you off marrakech it's a fantastic city and there are some fantastic places to visit just not here or thorough booking.com