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“Atlas Mountain tour: A complete rip off! Camel trek: delightful! Click: Simply a taxi service ( albeit a prompt and courteous on”
Review of Click Excursions

Click Excursions
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Ouzoud Waterfall Day Trip from Marrakech
Ranked #131 of 1,003 Tours in Marrakech
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Owner description: Travel to Marrakech is a great experience; Click Excursions is Part of H&L Travel offers you large things to do during your stay in this magical city.Click Excursions Company has a team of certified and experienced and professionel drivers who will ensure your comfort, safety and enjoyment as you travel to your chosen Moroccan destinations. They are passionate about sharing their culture, heritage and history. The traveller can be assured of a visual discovery and narrative education of what makes Morocco legendary. Morocco is much more beatifull with Click Excursions
Useful Information: Activities for young children
Reviewed 21 August 2014

We had 2 trips booked through Click and 2 very different experiences. Firstly, i would like to point out that the taxi service to and from each activity was prompt, professional and comfortable. However, that is all the advertised cost includes - the lift there and back. Be prepared to be royally ripped off upon arrival at your chosen day trip. ( although Click is not responsible for this, they must be aware of the hidden costs along the way)

Atlas mountain and water fountain tour: upon arrival we were met by a very friendly and helpful guide, whom we presumed was all part of the package ( how wrong were we) it was never once indicated to us that this guide was optional and would cost extra ( a lot extra) so we followed our guide through the mountain tour and in and around the beautiful waterfall. ( wear flat, sensible shoes that you do not mind getting dirty as it is a long trek through the mountain) we were prompted to stop at several pit stops and ushered into outdoor stores and cafes ( clearly the business' of our guides friends) we were put under enormous pressure to purchase items during our pit stop and often the sales pitches were heavy handed with a sob story thrown in for good measure to ensure a swift and profitable sale. If we were stronger we would have kindly declined and kept our money, but it seemed almost expected that we make a purchase and so we did so for a swift exit. We were not given the option to stop at any other cafe or stall, only the ones owned by the guides mates. Clearly back handed deals are in place here, although i imagine this is common place and how business' keep afloat, although it is not very tourist friendly to be dictated to as to what we can buy from where and where we can and can't stop for refreshments, especially when there is such ample choice. Without a guide i imagine it would have been easy to stop and grab a drink from wherever we pleased.
The guide, although friendly and chatty often mis informed us ( hence our annoyance at his huge fee at the end of the tour) my other half is from SA and so knows a thing or 2 about African culture and terrain, so was very quick to pick up on blatantly incorrect facts and information( not in a know-it-all kind of way though - and never to or in front of the guide.) It didn't help that our guide was also constantly talking on his mobile phone!
We were then ushered towards the lunch cafe, again, we were under the impression that lunch was included ( it is not and is chargeable there and then) and then offered a boat ride under the fall of the water, well worth it by the way, it was a lovely boat ride and very refreshing after a long and tiring trek through the mountain.
There is also an opportunity to see some monkeys in the wild in and around the edge of the mountain, ( this was free unlike the guide, lunch, stops and boat trip) this was also a lovely addition to the trip and we thoroughly enjoyed it.
At the end we tipped the guide ( as you do) just to have our money thrust back rudely and abruptly ( we offered 120 MAD) when we asked how much he was expecting he said he usually takes anything between 250 and 300, so we reluctantly increased our tip to 250. Its not that we weren't grateful for his guidance, but we had no idea it was not included in the original cost as a guide was never offered as an option but thrust upon us on arrival and what with all the convenient stops to his mates' cafes and stalls, the pressure put on us to purchase items and participate, we felt a bit fleeced. The whole trip is clearly a money making scam with the drivers 'helping out' the guides and the guides ' helping out' the local merchants, i understand that business is business but it should be advertised as such and all costings clearly stipulated. The entire trip reeked of a rip off!

Our 2nd trip was a camel trek and it was lovely. It was short and sweet, maybe 30mins in length with plenty of photo opportunities and our driver was charming and smiley. When we arrived we were ushered off with a camel expert and he took over from the Click excursion driver, we tipped him at the end ( 100 MAD) and he was grateful and thankful for the tip instead of rude, abrupt and greedy. I got the impression that on this trip a tip genuinely was just that, a kind gesture of thanks and appreciation, not a hidden cost that is forced upon you with no previous indication! It is because of our enjoyable camel trek that this company are receiving 3 stars and not 1!

Advise: 1. the mountain and waterfall trek is stunning and well worth it, but if you feel able, insist on exploring it yourself without a guide,that way you can control your stops and spends. If you do opt for a guide be prepared to tip big at the end.
2. Wear comfortable shoes - it is a long way down the mountain.
3. Take plenty of sun cream and water ( there are places along the way to purchase water but if you opt for a guide you will only be allowed to stop and purchase water from certain places) - shaded areas are few and fair between and it is a hot journey ( and a long day at the mountain)
4. Take extra money!! Click only offer a taxi service to and from your chosen activity. On arrival additional costs will arise.

1  Thank KTOLE6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clickexcursionsa, Gérant at Click Excursions, responded to this reviewResponded 27 August 2014

Hi mrs Kimberly

Thanks for your feed back which always help us to knew our quality service I front of our customer .
Also thanks for your feeling about the good activity that you are happy with it which is camel ride in Palmerie Marrakech .
Considering your second tours the day trip waterfalls , I want just to Clarify some point that you did not see it or did not put attention about it.

In description about the product during the booking of the tours in website it write very Clair that the only thing that is included is nice car with great driver speaking English , about the local walking guide is extra .
Our drive was always during the start tour try to explain the programme to our guest in sort of that our customer had all the information about their day trip and the itinerary , also they give two possibility with is walk alone by them-self with is easy or hire a guide with cost 10€ a tip for the guide with is a reasonable for him but if the customer want to offer him more as they where happy is upon the feeling of our customer .

We never hear that our guide push customer to give more that they want .

We like to hear all the comment good or medium from our customer to perform our service and this is way nearly 96% of them put like excellent for the service that they get from us.
Also we had some emergency phone work 7/24 , our clients can contact directly if they find any misunderstanding points or any difficulties and immediately we sort that.
I hope that I had clarify the point of this comment and I wish with is I'm sure always that all our customer get a lovely tours and they are so happy with us and the result is our huge excellent reviews about Click Excursions.

Kind regards
Ahmed haddad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,007)
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453 - 457 of 1,007 reviews

Reviewed 16 August 2014

After finding clickexcursions online, we immediately decided to book and chose quad biking, the trip to Atlas and the camel ride in the Palmeraie.
Our driver, Ahmed, made us feel very welcome and helped us literally to get around everywhere! All activities were perfect with no fault and were very enjoyable. Ahmed gave us good advice and information about the city and was very friendly and kept us entertained throughout and was calm when he saved us when our group split in the mountains! Everything was very flexible and could be suited to your needs even to stop for prayer in between activities.
Definitely recommend and would use again for a future trip to Morocco!

3  Thank MohammedK7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

Just had a wonderful trip to the Atlas Mountains, we were met bang on time by our charming driver Ahmed. I hadn't realised we would be on our own which was very nice! We drove into the Atlas Mountains stopping g at an Argan Oil co operative run by women to help other women which was really nice and not pushy at all . Also would recommend doing on a Thursday as we went to the local Berber market which was truly like something out of a film! Just locals we had a lovely tea in a local gathering hut! The drive is amazing passing cafés in the water, people swimming and walked on a rope bridge ! Very Indiana Jones as Ahmed said!!! Met by a guide who took us to the waterfall. This was quite a hike over rough terrain and rocks and VERY busy . Not sure I can say it was worth the hike but the cafés and stalls worth seeing dotted around on the way up and down. All In all great tour and well worth €30 each

2  Thank beachgoddesssomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

After reading the positive tripadvisor reviews my boyfriend & I and decided to try Click. Glad we did. Our driver/tour guide Abdul arrived on time and was very accommodating and courteous. We arranged for a morning at the the Majorelle (YLS) Gardens, Menara Gardens and a tour around the Medina. We paid more than a group day tour but it was worth it as often you are reliant on others time keeping and questions. Would recommend this company based on our experience.

1  Thank Sapna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 August 2014

All in all a really good experience. Booked for the saturday but no-body had told us that the clocks change in Morrocco so we missed the pick up, Clickexcursions contacted us and rearranged with no problems. The driver who did collect us the following day was polite and courteous and was pointing out interesting places on the drive to the camels. The guys with the camels clearly loved and respected the animals which does not seem to be the norm in this country, they were also very courteous and respectful and pointed out places of interest on the way round the palmeries. The mint tea after the ride was good too! A well deserved 5 rating. Thank you.

1  Thank Twunkette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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