We had 2 trips booked through Click and 2 very different experiences. Firstly, i would like to point out that the taxi service to and from each activity was prompt, professional and comfortable. However, that is all the advertised cost includes - the lift there and back. Be prepared to be royally ripped off upon arrival at your chosen day trip. ( although Click is not responsible for this, they must be aware of the hidden costs along the way)
Atlas mountain and water fountain tour: upon arrival we were met by a very friendly and helpful guide, whom we presumed was all part of the package ( how wrong were we) it was never once indicated to us that this guide was optional and would cost extra ( a lot extra) so we followed our guide through the mountain tour and in and around the beautiful waterfall. ( wear flat, sensible shoes that you do not mind getting dirty as it is a long trek through the mountain) we were prompted to stop at several pit stops and ushered into outdoor stores and cafes ( clearly the business' of our guides friends) we were put under enormous pressure to purchase items during our pit stop and often the sales pitches were heavy handed with a sob story thrown in for good measure to ensure a swift and profitable sale. If we were stronger we would have kindly declined and kept our money, but it seemed almost expected that we make a purchase and so we did so for a swift exit. We were not given the option to stop at any other cafe or stall, only the ones owned by the guides mates. Clearly back handed deals are in place here, although i imagine this is common place and how business' keep afloat, although it is not very tourist friendly to be dictated to as to what we can buy from where and where we can and can't stop for refreshments, especially when there is such ample choice. Without a guide i imagine it would have been easy to stop and grab a drink from wherever we pleased.
The guide, although friendly and chatty often mis informed us ( hence our annoyance at his huge fee at the end of the tour) my other half is from SA and so knows a thing or 2 about African culture and terrain, so was very quick to pick up on blatantly incorrect facts and information( not in a know-it-all kind of way though - and never to or in front of the guide.) It didn't help that our guide was also constantly talking on his mobile phone!
We were then ushered towards the lunch cafe, again, we were under the impression that lunch was included ( it is not and is chargeable there and then) and then offered a boat ride under the fall of the water, well worth it by the way, it was a lovely boat ride and very refreshing after a long and tiring trek through the mountain.
There is also an opportunity to see some monkeys in the wild in and around the edge of the mountain, ( this was free unlike the guide, lunch, stops and boat trip) this was also a lovely addition to the trip and we thoroughly enjoyed it.
At the end we tipped the guide ( as you do) just to have our money thrust back rudely and abruptly ( we offered 120 MAD) when we asked how much he was expecting he said he usually takes anything between 250 and 300, so we reluctantly increased our tip to 250. Its not that we weren't grateful for his guidance, but we had no idea it was not included in the original cost as a guide was never offered as an option but thrust upon us on arrival and what with all the convenient stops to his mates' cafes and stalls, the pressure put on us to purchase items and participate, we felt a bit fleeced. The whole trip is clearly a money making scam with the drivers 'helping out' the guides and the guides ' helping out' the local merchants, i understand that business is business but it should be advertised as such and all costings clearly stipulated. The entire trip reeked of a rip off!
Our 2nd trip was a camel trek and it was lovely. It was short and sweet, maybe 30mins in length with plenty of photo opportunities and our driver was charming and smiley. When we arrived we were ushered off with a camel expert and he took over from the Click excursion driver, we tipped him at the end ( 100 MAD) and he was grateful and thankful for the tip instead of rude, abrupt and greedy. I got the impression that on this trip a tip genuinely was just that, a kind gesture of thanks and appreciation, not a hidden cost that is forced upon you with no previous indication! It is because of our enjoyable camel trek that this company are receiving 3 stars and not 1!
Advise: 1. the mountain and waterfall trek is stunning and well worth it, but if you feel able, insist on exploring it yourself without a guide,that way you can control your stops and spends. If you do opt for a guide be prepared to tip big at the end.
2. Wear comfortable shoes - it is a long way down the mountain.
3. Take plenty of sun cream and water ( there are places along the way to purchase water but if you opt for a guide you will only be allowed to stop and purchase water from certain places) - shaded areas are few and fair between and it is a hot journey ( and a long day at the mountain)
4. Take extra money!! Click only offer a taxi service to and from your chosen activity. On arrival additional costs will arise.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.