We've just returned back from a 3 night stay at The Taj Palace, Marrakech.
Unfortunately, our transfer from the airport to the hotel, as arranged by the travel agent we booked through, did not arrive and we had to take a taxi. When we arrived at the hotel (an hour and a half later than expected) we were welcomed very graciously even though we turned up in what can only be described as a "beirut" taxi. Not the ideal start but in an obscure sort of way added to the experience and was rather interesting. Needless to say, we explained immediately what had happened and the hotel could not have been more apologetic that the beginning of our stay in Marrakech had started that way and they would get in touch with the travel agency themselves to report the problem.
We were then duly shown our room which I can describe as large, ornate and above all fabulous. What you see on the website photos is exactly what you get.
All the staff at the hotel were more than happy to help and please. Reception? Spot on. Housekeeping? Spot on. Concierge? Spot on. Restaurant waiters/waitresses? Spot on.
We ate at the hotel for all three nights and were not disappointed at any time. I was a little apprehensive that previous reviewers had reported a lack of atmosphere in the restaurants. On our visit that certainly wasn't the case. It wasn't crowded but neither was it dead. It is rather expensive but there is always the option of dining out cheaper and getting a taxi back.
On checking out, the reception had previously made sure our transfer was scheduled to arrive as arranged and indeed it did.
All in all, a wonderful hotel whose staff could not help you more.
- Official Description (provided by the hotel):
- Serenely nestled between the soothing Palmeraie landscape of palm and olive trees and the awe-inspiring Atlas Mountains, Sahara Palace Marrakech has been meticulously crafted with a vivid blend of Moroccan, Indian and Moorish themes that unfold from a magnificent Palace block to the four exclusive and expansive Riads. With its five glorious alabaster-white domes resting atop the luxuriant main building, the Sahara Palace Marrakech is regal and resplendent in this breathtaking Moroccan landscape. The hotel unfolds like a beautiful painting from galleries of hand painted frescoed wood ceilings and ornaments, restaurants of rich colours and texture, to the serenity and calmness of the Marie Iod Spa. The high vaulted lobby, highlighted by a sparkling 22 meter chandelier centerpiece and three kilometers of gold leaf adorning various ceilings, cornices, furniture and ornaments, makes this a truly royal experience. This palatial desert oasis features 161 well-appointed, spacious guest rooms, including 25 luxurious suites, spread between the magnificent main Palace and four exclusive Riads. All rooms and suites enjoy stunning views over the Atlas Mountains, the Palmeraie desert landscape or the calming pool and gardens. Our celebrated chefs have gathered the finest ingredients that span the Moroccan, Mediterranean and Indian in one unique destination. Our guests can wine and dine in some of the most stylish and charismatic restaurants and bars in Marrakech, whilst the warm and welcoming service makes every moment memorable. The hotel houses the renowned Marie Iod Spa spread across 3,800 square meters with 14 treatment rooms & two extensive hammams in line with the Moroccan tradition. The spa experience includes dedicated massage therapies, signature Moroccan experiences, personalized coaching services and a full range of esthetic treatments. The Yoga Temple further enhances the overall experience. ... more less
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