We stayed at this hotel because part of a tour package. We went out and when we came back in the room we found that the watch I had left on the table was no longer there. We talked to the director, who, not seeming surprised at all, offered us to recuperate the value with spa treatments. We accepted, however, this very sad and annoying event remains in the history of the hotel and its management. After this heppening we discovered on Tripadvisor that a similar event had happened only three weeks before in the same hotel! We asked more accurate inquieries and we had a technician checking the automatic key-card of the room and printing the results. They aknowledged that there was an entrance in the room over the suspected time frame. They told us the the entrance corresponded to the key of the room maids. Authorized room maids or not, my watch has been stolen.
In addition to this, honestly the room was dirty, very very dusty, the bathroom not cleaned as a 5 STAR hotel WOULD HAVE TO BE. The swimming pool was very badly maintained. The staff not kind at all. Many of the feedbacks on this hotel we have read were not good, we stayed there only because part of a week guided tour package, if differently we'd have never stayed at the Medina and Spa.Unfortunately we cannot recommend.
- Official Description (provided by the hotel):
- The Atlas Medina & Spa is surrounded by a garden of 5 hectares in the heart of the Wintering in Marrakech. It offers rooms with private bathrooms, a spa and free parking. Conditioned Atlas Medina & Spa rooms have a TV and a private bathroom. Some rooms have a terrace overlooking the pool or garden and all have free Wi-Fi. ... more less
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- Also Known As:
- Atlas Medina And Spa
- Atlas Medina Hotel Marrakech
- Medina Spa Marrakech
- Atlas Medina Marrakech