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“Great Hotel”
Review of Atlas Medina & Spa

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Atlas Medina & Spa
Ranked #190 of 500 Hotels in Marrakech
Treasure Island, Florida
Level 5 Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Great Hotel”
Reviewed 19 June 2012

My wife and I travelled to Marrakech with friends and stayed in he Atlas Medina. Great hotel, very nice rooms. The pool and pool bar we always an oasis after a day of walking around the Medina. Night club connect to the hotel had great music and hukkahs. Breakfast buffet was included with our room, an it was excellent. Had a wonderful time.

  • Stayed June 2012, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
2 Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Province of Alicante, Spain
Level 6 Contributor
161 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 18 June 2012

Good business-class hotel with a limited but adequate menu and a reasonable selction of wines. Spacious rooms and courteous reception and general staff - pity about the pool bar staff who seem to spend most of their time chatting or playing with their pricing computer.

  • Stayed June 2012, travelled as a couple
    • Value
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Helpful?
1 Thank mcq15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silicon Valley, CA
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 June 2012

after being told that I got bed bug bites, they moved us to another room immediately which is good. keep fingers crossed tonight.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SiliconValley_Gal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pt Richmond,Ca
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 June 2012

Too far from the Medina, guests are preyed upon by guides outside the hotel, taxi drivers fleece one. Also the Disco place attached to the hotel is very noisy till 3.00 AM making sleep impossible

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bindu D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level 5 Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 19 May 2012

I unfortunately had to stay in that place due to a conference I was attending and all participants had to stay there too. It was cheap 83 euros a night and now I know why.....
First thing, this is NOT a 5 stars hotels. I don't know what category it falls in...I'm not even sure there's one for this hotel. Mediocre is an euphemism. The air conditioning is not working properly in the lobby, the rooms, restaurants..... with 44°C outside one can expect some relief in a hotel. Not there.

The front desk staff is arrogant at it best when there are not arguing with each others.
As for the restaurants, don't ask for Moroccan food as there's any (apart from the tajine du jour). The buffet is in a large room full of unclean tables. You have to rent a magnetic card to use the in room safe, pay to use the Hammam....

The food is "international": sauces, sauces and more sauces, frozen vegetables and color blocking juices and desserts.
The more formal restaurant though better, as a shameful uninspired and small menu. Maybe this is due to the fact that it is always empty. The waitress was bored but tried her best in doing her job: waiting for costumers. The food was just ok.

Now the room. I was alone and got a twin room as all the other participants. The couch is a third bed with a sort of dusty throw and some pillows. There was not a single pencil to be found. Forget a note block. Not even a do not disturb sign. The bathroom was dirty. The same long black hair next to the bidet stayed there during the 7 days I had to endure this place, not to mention the stains on the floor. Used bathroom amenities were never replaced

The balcony was full of bird dejection.

I wish I could've stayed in another hotel which does not work with some local travel agencies only to fill its rooms up. But again, I got what I paid for. Hence this hotel is an insult to all the real 5 stars hotels in this city.

In conclusion: beware! don't even think about staying at the Atlas & Medina & Spa in Marrakesh.

Room Tip: Only tip: don't go there.
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  • Stayed May 2012, travelled on business
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Helpful?
3 Thank CD_in_geneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 May 2012

This is a great hotel but unfriendly staff. I would not recommend and will not go back to this place.

We stayed for 3 nights, hotel is average with great amenities however staff are unfriendly, not very helpful and looks miserable. They did not help us book or find a taxi, staff at restaurant asked us rudely to leave because they finished serving breakfast, my friends phone got nicked but no one wants to help not even the manager, not very helpful at all.
Staff lack of information and training, looks like they don't know what they are doing. No one even offered to give us a map or tourist information. I can go on and on and on.... but unfortunately this space is not enough....

  • Stayed April 2012, travelled with friends
    • Value
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Helpful?
2 Thank Princess A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level 5 Contributor
79 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 18 April 2012

I stayed in this hotel for 2 nights. Location was good, close to the Djemma el Fnaa.
Check-in and check out was efficient.
The room was big and comfortable.
Breakfast and dinner at their restaurant was good, lots of choices and the food was delicious.
However, beware of the fresh yoghurt served at breakfast in glasses. My companion tried it on both mornings... it was delicious..but he ended up with diarrhoea for a week. (We suspect that the yoghurt could have been made with unpasteurised milk). Luckily, I did not try the yoghurt and so I did not get sick.

  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank FrequentTravelAussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlas Medina & Spa

Property: Atlas Medina & Spa
Address: Ave Hassan 1er, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Business Hotel in Marrakech
#104 Spa Hotel in Marrakech
#129 Luxury Hotel in Marrakech
#177 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:5 star — Atlas Medina & Spa 5*
Number of rooms: 237
Official Description (provided by the hotel):
The Atlas Medina & Spa is surrounded by a garden of 5 hectares in the heart of the Wintering in Marrakech. It offers rooms with private bathrooms, a spa and free parking. Conditioned Atlas Medina & Spa rooms have a TV and a private bathroom. Some rooms have a terrace overlooking the pool or garden and all have free Wi-Fi. ... more   less 
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Also Known As:
Atlas Medina And Spa
Atlas Medina Hotel Marrakech
Medina Spa Marrakech
Atlas Medina Marrakech

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