We stayed two nights on tour.on arrival the entrance and foyer looked good but when we went to our room and had a look around and swim plus deal with the front desk it all went down hill.the lay out and general design is very good but MAINTINANCE must be forbidden here. Everywhere you look and anything you touch or want to use is damaged broken or absolutely worn out and dirty. Our room had the following broken. Towel rail,table to put your bag on only had three legs left,the fawcett in bath and the piping for the shower was hanging out of the wall,lights in bathroom hanging on wall,toilet door would not close as it was swollen from water damage,the shower water could not be regulated it was red hot or freezing cold the mixer did not work,the
sheets on the bed were a size to small and only did part of rested, the balcony timber rails are all rotten therest for breakfast had sparrows flying around on table etc,the pool was very dirty on the bottom with tiles missing as well as drain plugs,there was a lot of pavers around the pool loose,24 of the 60 deck chairs were broken or had one wheel on no wheels the balance had bird droppings all over Them.the service at the pool bar was no existent and when you can get someone they only speak French,do not know the price of a lot of drinks plus they have no change to give you.the front desk are rude and not helpful
The breakfast was very good the porters were quick even though one lift was stuck.
- Official Description (provided by the hotel):
- The Atlas Medina & Spa is surrounded by a garden of 5 hectares in the heart of the Wintering in Marrakech. It offers rooms with private bathrooms, a spa and free parking. Conditioned Atlas Medina & Spa rooms have a TV and a private bathroom. Some rooms have a terrace overlooking the pool or garden and all have free Wi-Fi. ... more less
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- Also Known As:
- Atlas Medina Hotel Marrakech
- Atlas Medina And Spa
- Medina Spa Marrakech
- Atlas Medina Marrakech