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“This could be a nice hotel under new owners”
Review of Atlas Medina & Spa

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Atlas Medina & Spa
Ranked #187 of 499 Hotels in Marrakech
cooma
Level 5 Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“This could be a nice hotel under new owners”
Reviewed 12 July 2013

We stayed two nights on tour.on arrival the entrance and foyer looked good but when we went to our room and had a look around and swim plus deal with the front desk it all went down hill.the lay out and general design is very good but MAINTINANCE must be forbidden here. Everywhere you look and anything you touch or want to use is damaged broken or absolutely worn out and dirty. Our room had the following broken. Towel rail,table to put your bag on only had three legs left,the fawcett in bath and the piping for the shower was hanging out of the wall,lights in bathroom hanging on wall,toilet door would not close as it was swollen from water damage,the shower water could not be regulated it was red hot or freezing cold the mixer did not work,the
sheets on the bed were a size to small and only did part of rested, the balcony timber rails are all rotten therest for breakfast had sparrows flying around on table etc,the pool was very dirty on the bottom with tiles missing as well as drain plugs,there was a lot of pavers around the pool loose,24 of the 60 deck chairs were broken or had one wheel on no wheels the balance had bird droppings all over Them.the service at the pool bar was no existent and when you can get someone they only speak French,do not know the price of a lot of drinks plus they have no change to give you.the front desk are rude and not helpful
The breakfast was very good the porters were quick even though one lift was stuck.

Room Tip: Try not to stay here if you can there are alot of other hotels within a 1klm radius of this place.if...
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  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank anthony s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (43)
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English first
Washington, DC
Level 6 Contributor
940 reviews
190 hotel reviews
common_n_hotel_reviews_1bd8 919 helpful votes
Reviewed 11 July 2013

...if only they understood the concept of customer service. Wonderful lobby and common areas and the rooms are also large and spacious. We had a room on the third floor with a view of the pool, which was really nice. The beds were comfortable and my head sunk into the pillow so I had no problem sleeping. However, the internet is slow as molassas and when I called down to inquire if there was a problem, I was even told that "we do not have good internet. Come to the lobby and use one of the computers in the business center." So I trekked downstairs, as inconvenient as it was, only to find both computers occupied. I even subscribe to a private internet service (Boingo) for times like these, but even they didn't offer a connection at this hotel.

The other problem is the scarcity or rationing of food. This hotel caters to tour groups, most of which have meals included with their accomodations. Because it's basically all you can eat, they have a monitor standing at the buffet watching while you're filling your plate. He doesn't say anything-just stands there looking stern. One woman told him that they were almost out of both the fish and chicken at dinner one night and asked if he could let the kitchen know so that the could replenish and he just said ok and didn't move. After about 15-20 more minutes, they finally brought out new pans of both chicken and fish, but both were only about half full and the chicken emptied quickly. We left shortly thereafter so have no idea how long it took to bring out more and I'm sure he made no effort to help. Obviously, his assignment is to look like a monitor so people won't take or waste so much. It sure me feel uncomfortable, although I eat small portions, anyway. Fortunately, breakfast the next morning had no monitor, they was a good selection of food and they even had an omelette station, which had a constant line and the omelettes looked good.

But the lack of good internet service and the monitor at dinner were a big turnoff for me and if I returned to Marrakech would certainly not choose to stay here, even though it's a decent hotel.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank romadaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level 6 Contributor
130 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 17 June 2013

We stayed here for two nights while on a tour. Our room was large with lots of room to put suitcases & it also had a lounge. It was situated on the top floor with a good size balcony which had a nice view overlooking the pool area. Our room was near the lift area but was very quiet and we couldn’t hear any outside noise. The bed was quite hard and uncomfortable as were the pillows. There were also a couple of small holes in the sheet on the bed. The bathroom was also large with a shower over the bath. At times both the lobby and lifts smelt of smoke. Breakfast was good and you could get omelettes & eggs freshly cooked.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Silver999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
432 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 512 helpful votes
Reviewed 17 June 2013

...as others have commented, this benefit was seriously marred by poor maintenance standards.

Similarly with the common areas; appealing at first but poor maintenance and cleanliness standards quickly become apparent on closer inspection. We also stayed in their sister hotel in Fez and I seem to recall similar issues there. It would seem that there is a poor maintenance culture with this chain so probably best to avoid.

Stayed April 2013, travelled as a couple
Helpful?
Thank Lexus51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 June 2013 via mobile

Beautiful hotel. The reception staff was pretty dry but efficient. The dinner waiter was straight up rude and the dinner buffet was highly disappointing. Dried up chicken and fish and some salads. Very blah. Breakfast was a little better but nothing special either.
The room was very comfortable and clean. It had a little balcony which sadly faced the construction across the street although noise was never an issue.
The little store downstairs had cute things which weren't too ridiculously expensive.
Overall it was a very decent experience. I only stayed one day which included the meals I had. Maybe I caught the kitchen on a bad night?

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Palm Beach, Florida
Level 6 Contributor
734 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
Reviewed 12 June 2013 via mobile

You have to deduct one star compared with American/European standards. Then further for other deficiencies. In our case the wifi only works in the lobby and barely even then. The beds are hard and the sheets are not fitted so the come undone. Same with the duvet. The Bathroom is all good with bidet and nice assortment of amenities. The A/C works well and their is a nice pool area and garden. Breakfast was good with Omelets and good assortment of pastries. Fruit was lacking so we mainly had yogurt. Ver pleasant setting. Location is a bit off from attractions. Their are a lot of fine Hotels in Marrakesh.
This is part of a chain of Hotels which I would rate similarly and mainly used by bus tour groups.

Stayed June 2013, travelled as a couple
Helpful?
Thank bsorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 May 2013

The hotel is close to airport and Medina and new town centre. It looks wonderful and 5*, it is big and spacious with big,luxurious rooms and bathrooms. The moment we arrived they treated us great. We went for our honeymoon and they gave us twin room, but quickly replaced it with one with enormous double bed with poolview. Breakfast was various and tasty, but restaurant is bit expensive so we dined out of hotel.
Staff helped us with all inquiries and called places for us. At the end of the stay there was room service which we did not use and there was no problem for them removing it.
The room tax of 28,6 MD pp is mentioned in booking and was no surprise for us (and I take it its for every hotel in Morocco).
Overall, we had a pleasant 5 night stay in this lovely Marrakesh hotel.

Room Tip: Rooms with poolview and on higher floors.
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  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
Thank dessy4ka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlas Medina & Spa

Property: Atlas Medina & Spa
Address: Ave Hassan 1er, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Business Hotel in Marrakech
#103 Spa Hotel in Marrakech
#126 Luxury Hotel in Marrakech
#177 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:5 star — Atlas Medina & Spa 5*
Number of rooms: 237
Official Description (provided by the hotel):
The Atlas Medina & Spa is surrounded by a garden of 5 hectares in the heart of the Wintering in Marrakech. It offers rooms with private bathrooms, a spa and free parking. Conditioned Atlas Medina & Spa rooms have a TV and a private bathroom. Some rooms have a terrace overlooking the pool or garden and all have free Wi-Fi. ... more   less 
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Also Known As:
Atlas Medina Hotel Marrakech
Atlas Medina And Spa
Medina Spa Marrakech
Atlas Medina Marrakech

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