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“Great hotel at Marrakesh”
Review of Atlas Medina & Spa

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Atlas Medina & Spa
Ranked #187 of 496 Hotels in Marrakech
Certificate of Excellence
Melbourne, Australia
Level Contributor
450 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
“Great hotel at Marrakesh”
Reviewed 2 October 2013

We stayed two nights at this great new hotel. The lobby is grand and well decorated. Dinning and breakfast rooms were great. Food was good for buffet dinner and breakfast. Great and fast service.
We even had bacon for breakfast.
The pool and pool side were great. On our last night, we had pool side entertainment. The girl was a great singer, singing in Spanish and English.
The room is spacious and clean. Good bed, though a bit too firm.
We could change money at the reception at a good rate for local currency.
Wifi was free and fast in my room. Best we had so far in Morocco.
We had enjoyed our stay here.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiger L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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944 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Sydney, Australia
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 September 2013

this hotel is very modern my room was nice and the best amenities of all the hotels we stayed in. My only comment would be no iron or board but this seems to be the common thing about Spain Portugal and Morocco. Banks close by attractive area, small convenience store a short walk away. Taxi rank out front. Lovely reception area, restaurants and gift shop

  • Stayed August 2013, travelled solo
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Helpful?
1 Thank jackie629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington NZ
Level Contributor
54 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 September 2013 via mobile

Compared to it's sister hotel in Fez this hotel is a real step up. I am not able to find significant negatives except to say yet again the bath/sowers from hell are still in existence. Also I want to sent a drainage plunger to every Europeon hotel. We have not had one where the water from bath or hand basin doesn't take forever to drain. However all in all this hotel is very good. Very nice room, lovely outdoor areas, magnificent pool. Lunch and drinks can be delivered from outdoor catering setup. Staff are lovely. A taxi fare to the market and souks is 60dh's in a large Mercedes taxi and about 40dh in a "petite" taxi. Drivers are friendly and go by direct route to hotel. Breakfast foods are plentiful and tasty. We were very happy with this hotel. Spent two nights there.

Stayed September 2013, travelled with friends
Helpful?
Thank GerryWellingtonNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omsk, Russia
Level Contributor
103 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 23 August 2013

We spent there just one night as a part of our grand tour of Morocco. Probably because it's a one-night stay hotel for many tourists they do not care much about the service. It took them quite a lot to check us in and there was still a less fortunate couple whose room was not yet ready (at 4 pm!!!) and they had to wait for another 30 min.
When we finally got into the room there were no towels, pillowcases and bathrobes! And again it took them 30 min to bring them.
The food is good but scarce, it disappears as soon as it arrives and if you haven't managed to get something you wanted you have to wait.
At breakfast they had absolutely not fresh orange juice, and not a great variety of food.
But the territory is well keeps and clean as if it compensates for the discomfort and inconvenience!

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Elena A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2013

Arrived at hotel and all seemed nice until went to room which was dirty. When I went to reception to ask for a clean room was given a different room but was told the view was not as good. What could be worse than looking over a dump. The second room was even dirtier. When I went back to reception and spoke with the manager, his response was" madam the hotel is full we don't have time to clean all the rooms." he then asked me what I wanted done. He said there was nothing he could or would do. I have stayed at a lot of hotels in my life but this ranks as one of the worst! I understand standards are not the same. I have traveled all over the world - china Tibet, kenya, tanzania, Mexico, Caribean, Europe and North America, but of all the 3, 4 or 5 star places I have stayed this the worst. Most of the night was kept awake by packs of howling dogs. The patio door is broken and won't lock, paint is peeling off the walls, the TV works sporatically and the barhroom has black mold.The staff is incredibly rude and condescending. The food is barely edible. All in all once you get past the lobby the hotel is below average. Would recommend
avoiding this hotel. The hotel is booked by mostly tours groups and they know that the individuals will probably never be back, so they are not interested in repeat business, because they know the tour groups will keep coming back.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mew0910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essaouira, Morocco
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2013

i spent few days in this hotel,
the rooms are big and very comfortable the AC works very well, the staff is good and ready to answer all your questions.
the beak fest is a good buffet and they can prepare other things if you ask them to.
good value for money.

  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
Thank Rachidd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cooma
Level Contributor
51 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 July 2013

We stayed two nights on tour.on arrival the entrance and foyer looked good but when we went to our room and had a look around and swim plus deal with the front desk it all went down hill.the lay out and general design is very good but MAINTINANCE must be forbidden here. Everywhere you look and anything you touch or want to use is damaged broken or absolutely worn out and dirty. Our room had the following broken. Towel rail,table to put your bag on only had three legs left,the fawcett in bath and the piping for the shower was hanging out of the wall,lights in bathroom hanging on wall,toilet door would not close as it was swollen from water damage,the shower water could not be regulated it was red hot or freezing cold the mixer did not work,the
sheets on the bed were a size to small and only did part of rested, the balcony timber rails are all rotten therest for breakfast had sparrows flying around on table etc,the pool was very dirty on the bottom with tiles missing as well as drain plugs,there was a lot of pavers around the pool loose,24 of the 60 deck chairs were broken or had one wheel on no wheels the balance had bird droppings all over Them.the service at the pool bar was no existent and when you can get someone they only speak French,do not know the price of a lot of drinks plus they have no change to give you.the front desk are rude and not helpful
The breakfast was very good the porters were quick even though one lift was stuck.

Room Tip: Try not to stay here if you can there are alot of other hotels within a 1klm radius of this place.if...
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anthony s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlas Medina & Spa

Property: Atlas Medina & Spa
Address: Ave Hassan 1er, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Business Hotel in Marrakech
#104 Spa Hotel in Marrakech
#124 Luxury Hotel in Marrakech
#178 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:5 star — Atlas Medina & Spa 5*
Number of rooms: 237
Official Description (provided by the hotel):
The Atlas Medina & Spa is surrounded by a garden of 5 hectares in the heart of the Wintering in Marrakech. It offers rooms with private bathrooms, a spa and free parking. Conditioned Atlas Medina & Spa rooms have a TV and a private bathroom. Some rooms have a terrace overlooking the pool or garden and all have free Wi-Fi. ... more   less 
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Also Known As:
Atlas Medina Hotel Marrakech
Atlas Medina And Spa
Medina Spa Marrakech
Atlas Medina Marrakech

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