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“Not quite as good as we expected”

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La Sultana Marrakech
Ranked #25 of 502 Hotels in Marrakech
Certificate of Excellence
Reviewed 5 January 2012

La Sultana initially didn't quite satisfy our (high) expectations, and in the end I don't think we'll return.

We had looked at the pictures on the website and expected something in a similar style (simple and elegant, white walls) yet were given the Ibis room, which was simply quite ugly to us: yellow-orange walls with blue curtains and no natural light, except for yellow and blue stained glass windows high up on one side of the room. The bathroom was a bit of an oddity with a bathtub that was fit for a small child at the end of a little passage, but it looked nice enough.

When we asked if for a shisha (waterpipe) the first night on the roof terrace, we spent ten minutes smoking on a chilly terrace to be charged 35 euros. We were also told that that charge had to be in cash and could not be part of our extras, so it felt like even in our hotel we had to be aware of being ripped off. By then we got into a bad mood and decided to complain about the room we were given (being so different from what we had seen on the Sultana website). Our last and fourth night we were given an upgrade which made up for these discomforts to an extent (better to have had no discomforts in the first place).

Be aware also of the prices in the spa, where a half-hour massage is 50 euros and the only free thing available is the jacuzzi which we tried out and was crowded.

We did enjoy the morroccan cooking course, but again, 80 euros per person seemed a bit extravagant.

Disregarding the prices, the hotel was good but didn't blow us away. Good food and service, but nothing amazing.

  • Stayed: December 2011, travelled as a couple
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3  Thank TravelingCoconut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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643 - 649 of 1,192 reviews

Reviewed 30 December 2011

Tucked away in a small street in the Medina, this Riad is an Oasis in the hustle and bustle of Marrakech. Service was impeccable, from reception to assistance with excursions. We had a memorable dinner at the restaurant and contrary to some of the comments we could not fault the quality and imagination of the food.
Beautiful rooftop lounge bar with views of the Atlas mountains.
Would definitely recommend and visit again.

  • Stayed: January 2011, travelled as a couple
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1  Thank Griffith_500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2011

My husband and I came for dinner and drinks at La Sultana - this is one of the most beautiful spaces we have encountered on our travels. The meal was delicious, and such a great value (~100 euros total, with 1 shared appetizer, 2 entrees, a higher-range bottle of wine at 35 euros plus 4 drinks). We were seated by the pool and a lute player played music the entire evening for our meal. This hotel is probably one of the most amazing spaces in Marrakech, and is must-do during your trip.

  • Stayed: December 2011, travelled as a couple
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2  Thank Cak2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2011

My one week stay at La Sultana exceeded all my expectations.
The food was delicious, the service exquisite (thank you to the lovely Jamila and the rest of the team!) and the rooms very comfortable...it felt like being at home but so much better! Also the location of the Riad is ideal, in the city centre (in walking distance of the Jemaa el-Fna) yet hidden.
I already miss Sultana breakfasts with Pomegranate salads and Date Milk.
Look very much forward to returning soon, definitely no. 1 choice in Marrakech.
Thank you ever so much for being such great hosts!

  • Stayed: November 2011, travelled with friends
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2  Thank Christiana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2011

I recently had dinner at La Sultana and was incredibly impressed with the property, staff and restaurant. I did not stay at this Riad, but stopped in one afternoon whilst in the Kasbah to inquire about directions around Marrakech and get a tour of the property. The staff was amazingly attenttive, spent time making recommednations, providing direction, giving me a tour of the property then booking a table for dinner the next night. When I arrived the next eve the staff remembered my name, greeted my warmly and escorted me to a wonderful dinner around. Started with drinks on the rooftops with the long view over the Medina then dinnner around a glowing pool with top-notch service, food and drink. A thoroughly enjoyable experience. They could not have made me feel more welcomed if I had been staying there which indeed I will next time.

  • Stayed: November 2011, travelled solo
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2  Thank adaptivate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2011

5 wonderful days and nights at this superb Hotel.The room was comfortable in every respect, all the staff were exceptionally helpful (nothing was too much trouble), and the location was ideal, near enough to the action but far enough away to be peaceful.

  • Stayed: November 2011, travelled with family
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2  Thank BabuCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2011

Hidden away from the hussle and bustle of local Marrakech, this is a haven of beauty, luxury and calm. This beautiful Riad excels all expectations of even the most discerning customer. The opulence of the decor and high standard of accomodation is made even more special by the wonderfully attentive personable staff and the top grade standard of cuisine. The dining area surrounds the most beautiful indoor pool which contributes to its peaceful tranquil atmosphere.
La Sultana THOROUGHLY deserves its already first class reputation and I fully intend to return.

  • Stayed: November 2011, travelled as a couple
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2  Thank heather t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Sultana Marrakech

Address: 403 rue de la Kasbah, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Marrakech
#13 Spa Hotel in Marrakech
#15 Luxury Hotel in Marrakech
#15 Romantic Hotel in Marrakech
#18 Business Hotel in Marrakech
Price Range: £270 - £655 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — La Sultana Marrakech 5*
Number of rooms: 28
Official Description (provided by the hotel):
Near the Royal Palaces, La Sultana is over a combination of 5 riads. Featured in Elle Decoration for its gorgeous interiors, this member of SLH is a stylish retreat set in flower-filled courtyards. Elegant and sophisticated, each of the individually decorated rooms and suites captures the essence of old Marrakech with vaulted ceilings, antiques and objects d’art. Guests can also enjoy the spa, an outdoor heated pool and a fantastic roof-top terrace. ... more   less 
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Also Known As:
La Sultana Marrakech Hotel Marrakech
Hotel La Sultana

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