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“Hidden gem - perfect for a romantic getaway”

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La Sultana Marrakech
Ranked #27 of 499 Hotels in Marrakech
Certificate of Excellence
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Hidden gem - perfect for a romantic getaway”
Reviewed 11 June 2012

We stayed at La Sultana for 5 nights from 4 June 2012. We were really impressed by the quality of the hotel and the decor in particular is just divine. We visited a number of the other hotels in Marrakech for dinner and La Sultana was by far the best we saw. The location is also perfect for visiting the sites of Marrakech and you feel completely protected from the hustle and bustle of the city going on around you.

Having seen the layout of the hotel, I think in hindsight we would have asked for a room with as much light as possible. Our room was lovely, and there are great little things like dates on the pillow and free soft drinks from the mini-bar that add those little touches to make a stay even better. However it was very very dark - there was one very small dark stained glass window which looked out onto a corridor which meant that in reality there is no natural light at all and I had a lot of trouble waking up in the morning. Having looked at the website again though, it does warn you of this and tells you to mention it at the time of booking if you would like a room with natural light.

The hotel staff were very pleasant and courteous and always wanted to help any way they could. We ate dinner there on two nights and both nights asked for our tea to be brought to the room which they were happy to do. Saaida the general manager in particular deserves a special mention for being lovely and friendly. Everything was easy, taxi's were arranged, dinners booked, and we were even checked in on the terrace with mint tea and a welcome tray of morrocan pastries.

We ate at the hotel three times, twice for dinner (once the a la carte and once the tasting menu) and once for lunch. The tasting menu was absolutely divine, and didn't suffer from the problem a lot of Marrakech seems to have which is to provide you with so much food it's wasteful and you cannot possibly finish. Other than that I think the dishes are a bit hit and miss. The lunch was perfectly nice and very tasty food, and our starter of Morrocan salads from the a la carte was also by far the best we had, with delicate spiced flavours. Unfortunately, what let it down was the lamb couscous dish which I had on the first night. The lamb was by far the worst quality I had anywhere in Marrakech and was on a giant bed of flavourless couscous with a jug of some sort of stock which was supposed to be used as a sauce to provide flavour. The whole dish was a disaster and it was a real shame as everything else we ate at La Sultana was amongst the nicest food we had on the trip, however the lamb dish sticks in my mind as the worst thing I ate. I would still recommend the food though, and would definitely tell people to go for dinner on the beautiful terrace (avoiding the lamb dish!).

Unfortunately we arranged a tour through the hotel which did not go to plan and which we were very disappointed with and when we arrived back from the tour we did complain. Their response could not have been better, they phoned the agency they use to establish what had gone wrong, didn't charge us for the tour and offered us a chance to take another tour. Unfortunately we couldn't take them up on this as we were short on time but their response was really fantastic and I think in the circumstances they did everything they possibly could to compensate for the bad experience (even though it wasn't really their fault but the agency they book the tours through).

  • Stayed June 2012, travelled as a couple
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Helpful?
Thank sjstocker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Bratislava, Slovakia
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 June 2012

great location, wonderfull rooms, delicious food, friendly and proffesional staff, unforgettable stay in heart of marrakech.

Room Tip: any room is perfect choice!
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  • Stayed July 2011, travelled on business
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Thank kobriatko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlantic beach, florida
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 8 June 2012

This is a lovely place, as with most here the charm is well hidden behind a huge door in the corner of a bustling market. The central courtyard is beautiful, you can breakfast or dine here beneath the palms. The food and service very good. The rooms are dark and cozy, beautifully furnished and comfortable, but definitely an AliBaba cave feel, everything is oriented toward the interiors. I prefer light and openness so I would not plan a long stay. Bathrobes and Sultana toiletries are nice touches in the modern comfortable bathroom, though even here we were told NOT to use the water for tooth-brushing or drinking. Really DONT, it;s just how things are in Morocco, even in the nicest hotel apparently. Nice touches like a book closet where you can help yourself to volumes left behind by others, and leave one behind in return. The rooftop bar is magical and you can dine and watch the world go by in the streets below. A small gift shop with luxurious things too. Staff on the whole helpful but small front desk which can get a little overloaded on checkout - allow plenty of time.

  • Stayed October 2011, travelled with friends
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4 Thank juleroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 June 2012 via mobile

Experience was fantastic, dinners were great on the roof terrace overlooking the kasbah

Very expensive but worth the money. Location just behind the main square of Marrakech and close to getting in and out of the city...

  • Stayed June 2012
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Helpful?
2 Thank Terrell_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 May 2012

This hotel is the epitome of great taste. Impeccable service yet friendly, luxury without pretention situated in an ideal location foot steps away from all the main attractions.

Food is great and rooms are gorgeous and the view from the roof terrace is breathtaking.

This hotel is an absolute must!!

L. Levac

  • Stayed May 2012, travelled solo
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Helpful?
4 Thank Laurent L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amersham, United Kingdom
Level 4 Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 May 2012

This is one of those special places, the service was excellent and the accommodation out of this world. We stayed in the Tiger Room (all the rooms were named after animals), it was truly special with a huge and comfortable bed and elegantly decorated. The various courtyards all had a theme and the facilities were luxurious yet tranquil. I had a massage which was sooo relaxing.

The location was great, on the outskirts of the town and a short (10 minute) walk to the town square.

I would highly recommend this hotel to anyone considering a visit to Marrakech.

Room Tip: I can't imagine there's a bad one!
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  • Stayed April 2012, travelled as a couple
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1 Thank Philip R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 May 2012

We have stayed in a lot of hotels all around the world and this is our favorite by far. The rooms are extremely comfortable, the service impeccable and breakfast delicious! Not only did the staff meet our every request promptly, they actually anticipated our needs several times so we didn't even have to ask!

Room Tip: We imagine all rooms to be equally good due to the nature of the layout of the hotel. Our rooms wer...
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  • Stayed May 2012, travelled with family
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Helpful?
1 Thank Cate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Sultana Marrakech

Property: La Sultana Marrakech
Address: 403 rue de la Kasbah, Marrakech 40 000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Marrakech
#15 Romantic Hotel in Marrakech
#16 Spa Hotel in Marrakech
#17 Luxury Hotel in Marrakech
#18 Business Hotel in Marrakech
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — La Sultana Marrakech 5*
Number of rooms: 28
Official Description (provided by the hotel):
Near the Royal Palaces, La Sultana is over a combination of 5 riads. Featured in Elle Decoration for its gorgeous interiors, this member of SLH is a stylish retreat set in flower-filled courtyards. Elegant and sophisticated, each of the individually decorated rooms and suites captures the essence of old Marrakech with vaulted ceilings, antiques and objects d’art. Guests can also enjoy the spa, an outdoor heated pool and a fantastic roof-top terrace. ... more   less 
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Also Known As:
La Sultana Marrakech Hotel Marrakech
Hotel La Sultana

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