We stayed at La Sultana for 5 nights from 4 June 2012. We were really impressed by the quality of the hotel and the decor in particular is just divine. We visited a number of the other hotels in Marrakech for dinner and La Sultana was by far the best we saw. The location is also perfect for visiting the sites of Marrakech and you feel completely protected from the hustle and bustle of the city going on around you.
Having seen the layout of the hotel, I think in hindsight we would have asked for a room with as much light as possible. Our room was lovely, and there are great little things like dates on the pillow and free soft drinks from the mini-bar that add those little touches to make a stay even better. However it was very very dark - there was one very small dark stained glass window which looked out onto a corridor which meant that in reality there is no natural light at all and I had a lot of trouble waking up in the morning. Having looked at the website again though, it does warn you of this and tells you to mention it at the time of booking if you would like a room with natural light.
The hotel staff were very pleasant and courteous and always wanted to help any way they could. We ate dinner there on two nights and both nights asked for our tea to be brought to the room which they were happy to do. Saaida the general manager in particular deserves a special mention for being lovely and friendly. Everything was easy, taxi's were arranged, dinners booked, and we were even checked in on the terrace with mint tea and a welcome tray of morrocan pastries.
We ate at the hotel three times, twice for dinner (once the a la carte and once the tasting menu) and once for lunch. The tasting menu was absolutely divine, and didn't suffer from the problem a lot of Marrakech seems to have which is to provide you with so much food it's wasteful and you cannot possibly finish. Other than that I think the dishes are a bit hit and miss. The lunch was perfectly nice and very tasty food, and our starter of Morrocan salads from the a la carte was also by far the best we had, with delicate spiced flavours. Unfortunately, what let it down was the lamb couscous dish which I had on the first night. The lamb was by far the worst quality I had anywhere in Marrakech and was on a giant bed of flavourless couscous with a jug of some sort of stock which was supposed to be used as a sauce to provide flavour. The whole dish was a disaster and it was a real shame as everything else we ate at La Sultana was amongst the nicest food we had on the trip, however the lamb dish sticks in my mind as the worst thing I ate. I would still recommend the food though, and would definitely tell people to go for dinner on the beautiful terrace (avoiding the lamb dish!).
Unfortunately we arranged a tour through the hotel which did not go to plan and which we were very disappointed with and when we arrived back from the tour we did complain. Their response could not have been better, they phoned the agency they use to establish what had gone wrong, didn't charge us for the tour and offered us a chance to take another tour. Unfortunately we couldn't take them up on this as we were short on time but their response was really fantastic and I think in the circumstances they did everything they possibly could to compensate for the bad experience (even though it wasn't really their fault but the agency they book the tours through).
- Official Description (provided by the hotel):
- Near the Royal Palaces, La Sultana is over a combination of 5 riads. Featured in Elle Decoration for its gorgeous interiors, this member of SLH is a stylish retreat set in flower-filled courtyards. Elegant and sophisticated, each of the individually decorated rooms and suites captures the essence of old Marrakech with vaulted ceilings, antiques and objects d’art. Guests can also enjoy the spa, an outdoor heated pool and a fantastic roof-top terrace. ... more less
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- Also Known As:
- La Sultana Marrakech Hotel Marrakech
- Hotel La Sultana