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“tasteful luxury”

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La Sultana Marrakech
Ranked #28 of 494 Hotels in Marrakech
Certificate of Excellence
Copenhagen, Denmark
1 review
“tasteful luxury”
5 of 5 bubbles Reviewed 20 December 2010

Tastefull restoration of 5 riads with at craftsmanship long forgotten in europe.
Best service from staff, not to much.... not to little :-)

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madskaltoft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,093 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Rome, Italy
Level Contributor
51 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 18 December 2010

"La Sultana" is an extraordinary experience for all senses... Its atmosphere is magical.

  • Stayed December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 9 December 2010

It was supposed to be a great experience in a 5* ryad. Unfortunately it wasn't. The room was incredibly kitsch and oppressive. We explicitly asked by phone when we booked for a real double bed and we ended up with twin beds side by side. We spent hours discussing with quite unprofessional staff in order to be able to move to another room for the second night. The only answer was 'you already paid so, if you want to go, we charge you anyway'.

We love Marrakech, we will be back but definitely not to Sultana.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Romance_travelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lasultana, Directeur général at La Sultana Marrakech, responded to this review, 3 February 2017
Dear Guest,

Thank you so much for taking the time to share your experience with other travelers.

We would like to apologize for not having being able to immediately change your room to a double bed due to very high occupancy.

We would like to add that since your visit we have upgraded our beddings with a comfy mattress topper making real double bed in every room.

We hope we could welcome you again to show you our continued efforts to improve the comfort of guests throughout the hotel,

All the staff of « La Sultana Marrakech »

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Esher, Surrey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 December 2010

We booked La Sultana because it seemed to tick all the right boxes. It was 5 star, is a 15 minute walk to the Medina (Souks), is classy, elegant and lower priced than Le Orangerie (which was a close favourite) had fantastic treatment combinations in a beautiful spa, had a gorgeous restaurant overlooking the pool and the Junior deluxe suite looked beautiful. We were not disappointed. We arrived and were served mint tea and tiny bite sized treats whilst we were checked in. Ghislaine, in Reception, explained everything on offer and also gave us a map, detailing where all the restaurants we wished to book were situated. The service at this Hotel is second to none with incredible attention to detail. It is extremely friendly, very efficient and discreet. Ghislaine and the Concierge made all our lunch and dinner reservations, booked our taxis every evening (who were never a minute late), organised our Driver for the day to the Atlas Mountains and offered advice when required. We took a trip, which is a must do, to the Atlas Mountains and had lunch at the Kasbah Tamadot, Richard Branson's Mountain Retreat, across from a little Berber village called Asni. The Hotel also organsed an extremely warm and friendly and well educated guide (named Achmed) to take us to the Medina and Souks. This is well recommended and having him with you greatly reduces being harassed. He also showed us all the little secret short cuts and we saw little Riads and residential homes in little pockets we would never have found on our own. The wait staff in the restaurant (either upstairs by the pool terrace or in the main restaurant) are superb. Service is quick and elegant. We only ate lunch on the terrace overlooking the pool (fanastic sunny day) and also breakfast every day (buffet with a la carte all inclusive menu as well) but the menu looks superb. We would most definitely come back to La Sultana.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ACEEsher_Surrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 18 November 2010

La Sultana is a wonderful surprise, hidden behind the bustling streets of the Kasbah. Each part of the hotel provides a different experience and breakfast on the roof top is a lovely way to start each day. Staff are friendly, attentive and helpful. After a day in the hustle and bustle of Marrakech it's a joy to return to the hospitality of the hotel.
Definitely worth a visit and once you have been you will definitely go back.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TOD18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roma
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 17 November 2010

I was in this ryad 4 years ago and now I think it's becoming too much big. I understand that " affair are affairs" but a marocain ryad with too much people its like a normal hotel 4 or 5 stars; and so born problems for find a table in restaurant for the clients, find appropriates timetables for beauty farm services,etc. In any case I will return next year and I will recommend to my friend but hope to find better general services . Thanks

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riccardo40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
1 review
5 of 5 bubbles Reviewed 27 October 2010

If you like to relax in the middle of a busy city this is the place to be.
Friendly staff, magic location, excellent food & brilliant athmosphere.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mie1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Sultana Marrakech

Property: La Sultana Marrakech
Address: 403 rue de la Kasbah, Marrakech 40 000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Marrakech
#15 Romantic Hotel in Marrakech
#16 Spa Hotel in Marrakech
#17 Luxury Hotel in Marrakech
#18 Business Hotel in Marrakech
Price Range (Based on Average Rates): £££
Hotel Class:5 star — La Sultana Marrakech 5*
Number of rooms: 28
Official Description (provided by the hotel):
Near the Royal Palaces, La Sultana is over a combination of 5 riads. Featured in Elle Decoration for its gorgeous interiors, this member of SLH is a stylish retreat set in flower-filled courtyards. Elegant and sophisticated, each of the individually decorated rooms and suites captures the essence of old Marrakech with vaulted ceilings, antiques and objects d’art. Guests can also enjoy the spa, an outdoor heated pool and a fantastic roof-top terrace. ... more   less 
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Also Known As:
La Sultana Marrakech Hotel Marrakech
Hotel La Sultana

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