I booked a stay with the riad -- and had to change my travel plans. I tried to cancel 3 days before arrival -- but they refused. This is understandable -- in some ways. But, in others, it seems like common sense and customer service should prevail, especially in the hospitality industry.
As a result, I was in a terrible mood when I was in the hotel, and felt very sad a lot of the time. I felt like the money that I was paying (almost 300 dollars!) was being utterly wasted, and -- this colored my perception of everything.
Also -- the area around the Bab Doukkala felt a bit frightening in the early hours of the AM. Lots of loitering young men... it didn't make me happy to walk through that gauntlet back to the hotel.
I could see how you might be happy in this place -- the staff are incredibly polite and sweet, on the ground -- but they need to rethink that cancellation policy. Just be sure -- if you think you're going to go, you'll have to go!
- Official Description (provided by the hotel):
- This perfectly located 18th-century riad has been in the Bouskri family for almost 200 years and offers the complete package of traditional architecture, authentic furnishings, exquisite cuisine and, above all, overwhelmingly hospitable service. The owner, Mohamed Bouskri, having been a guide for the rich and famous for 34 years (Brad Pitt, Nicole Kidman, former US presidents and others) is a mine of information and is always glad to share his knowledge and passion of Marrakech. ... more less
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- Also Known As:
- Riad Kniza Marrakech
- Riad Kniza Hotel Marrakech