We arrived at 9 pm from having spent a night in the desert (Erfoud) totally exhausted and hungry. The minute we got to the Riad, Kamal and his staff took over. We were ushered into our beautiful suites and had a wonderful meal at the restaurant. A surprise was the belly dancing show along with dinner and after having many courses we retired to our rooms. We had 3 suites and one of our friends did not like their suite and Kamal took care of this moving them into another suite the followwing morning. They had arranged for our sightseeing and the guide we had was terrific. We also wanted to have a hot air balloon ride but as we decided at the last minute it was all sold out. Kamal called the owner and arranged an extra flight so that we could go up in the air and proceed from there directly to the airport.
This is where the service exceeded any Four Seasons or high end hotel I had ever stayed at! My wife dropped her blackberry in the car that transported us to the balloon ride. We were frantic at the airport and Kamal and Samira told us not to worry about anything. We realized it was dropped in the car and thet contacted the owner of the balloon ride , retireved the blackberry and Fed Exed it back to us in the US. I wanted to pay for the costs but the tremendous hopitality of kamal would have none of it. When we got home my wife's blackberry was waiting for us.
The rooms were excellent , the service the best I ever had in any hotel and the warmth and hospitality were one in amillion. I may sound like an infomercial but this is the best service experience in my hundreds of high end hotels I have stayed in my travels.
- Official Description (provided by the hotel):
- This perfectly located 18th-century riad has been in the Bouskri family for almost 200 years and offers the complete package of traditional architecture, authentic furnishings, exquisite cuisine and, above all, overwhelmingly hospitable service. The owner, Mohamed Bouskri, having been a guide for the rich and famous for 34 years (Brad Pitt, Nicole Kidman, former US presidents and others) is a mine of information and is always glad to share his knowledge and passion of Marrakech. ... more less
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- Also Known As:
- Riad Kniza Marrakech
- Riad Kniza Hotel Marrakech