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“Unwelcoming”
Review of Diwane Hotel

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Diwane Hotel
Ranked #138 of 500 Hotels in Marrakech
Burnham-On-Sea, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Unwelcoming”
Reviewed 29 January 2014

Chose this Hotel on the strength of some of the reviews here, but was disappointed. The reception staff are surly and rude, the room felt dusty and airless, beds very firm, but clean cotton linen every day. Bathroom adequate (although could do with a spruce up), huge bath and lots of hot water clean towels daily. The restaurant served a buffet breakfast and dinner, choices were unimaginative and quite tasteless. The staff appear to be overworked and unhappy, so the whole hotel ambience was depressing. However if you brave the streets around the back of the hotel there are some lovely French and Italian restaurants, we were so glad that we we only B&B at the hotel. I would not return to the Diwane Hotel, and would suggest staying nearer the Medina would give an atmospheric experience.

  • Stayed January 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hilarityj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
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English first
London, United Kingdom
Level 6 Contributor
139 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 26 January 2014

I was in Diwane last week for 4 nights with my fiancee. We bought the holyday from Groupon and the hotel was advertised as a 4 stars l. Honestly, speaking in terms of Eurpoean standars, it's not more than a 3.
The premises are a little bit old and rough, the hotel itself was a freezing night mare in JAnuary and we had to heat up the room with the air con. The room was big enough but very dated and the bathroom was alittle bit rusty.
The worst thing of the hotel was the noise. All night. From outside a from people sceaming and shouting in the corridors and in the hall. Eve if we phone the reception at 3 am to tell them we were woken up every 10 minutes by people shouting they did not tdo anything, even if we reported it again the day after.
The only real good thing about the hotel was the breakfast, which was really nice and we had loads of choiches.
French is widely spoken in the hotel and everybody in the reception undestood english, while there was a huge language barrier with everyone else

  • Stayed January 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank MSItalyUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
95 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 26 January 2014

This hotel is not 4 stars hotel! It's just a basic hotel (nothing can tell it's 4 stars, no coffee & tea complimentary in the room and the guests are not allowed to bring any water & drinks from outside into the hotel, you must buy from the hotel only! The unfriendly security guy who stand at the front door will keep the eyes & stop you straightaway when he saw the shopping bags in your hand, what a service!)

The hotel restaurant is very dirty & the staffs are lazy to do their job, they just stand & talk to each others & look at the guests like the prisoner. How uncomfortable!

To be fair, some staffs are nice, helpful & service minded, especially the house keepers. They did a very good job, but some don't do much at all. The women seem to do all the work while the men just stand about patting themselves on the backs.

The best thing about the hotel are......... 1. Location, it's very easy to get from/to the airport by the bus No.19 (cost 30 dirham/one way or 50 dirham/return) , the bus will stop at the front of the hotel. And very easy to walk to Djemaa el fna square, only 25 mins walk.
Along the Mohamad V Ave. further north from the hotel, there're a lot of cheap restaurants & eateries (much cheaper than the food stalls in Djemaa el fna square, the prices there are a rip off!)

2. The money exchange at the hotel counter is the best rates in town. We always changed money from there.

Room Tip: If you like the noise, please ask the reception for the higer floor
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anaputtachai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 January 2014

Beware if you are staying here from a Groupon Deal! Check before you travel with Groupon/Holiday Agents/Hotel to confirm the deal you bought.

Holiday to Marrakech was a Groupon deal, which was supposed to include dinner on the first night and a hamman. When we arrived at the hotel to check in, the staff confirmed that our stay would include the dinner and hamman, however when we went down for dinner late that evening, the staff then said it wasn't included and we would have to pay to eat in their restaurant!
When we challenged them, the staff were very unfriendly and did not care. They were not prepared to call the agent and confirm the offer, they said we would have to do it, though not using their phone! - not cheap to make a 0844 call from morocco on a mobile, so we couldn't do it. In the end we had to pay for dinner and didn't have the hamman, as we had not budgeted to pay for either!!

To note - the hotel will NOT arrange a transfer from to/from the hotel. But a taxi is very cheap we got to the hotel for 65Dirham. (the trick is to tell the taxi driver you only have XX Dirham!).

The hotel itself is quite run down - their website photos are highly inaccurate!

The food is POOR - no authentic Moroccan food, you can expect pasta, bread, highly processed ham and cheese and dry tasteless beef/chicken for dinner. Breakfast is just as bad, but they do make good coffee and orange juice! It may be a buffet, but you wouldn't go back for seconds! If it's not part of your holiday package, DO NOT pay to eat in the hotel, just outside are nicer places to eat at a fraction of the price!

The hotel does not allow food or drink from outside into their hotel, there is a sign and a security guard outside checking! We had been warned out this on Tripadvisor. Buy what you want and just throw a jacket over the bag! It is a shame that you are made to feel like a common criminal just for wanting to have a snack in your hotel room!

The rooms are big enough for two, but don't expect a double bed. they can bind the two single beds together, in an Italian style. It's better than nothing, but our beds were not the same height! Also the beds are HARD. If you require more pillows (as we did) they will do this. Only a fridge in the room, no kettle or drinking water. But the bathrooms are big, and adequate. Plenty of hot water too!!

The staff are not very nice, especially the girls on the front desk. They approach you with folded arms and a scowl! The staff speak very little English, which can be difficult, but they do speak French.

Good points - well, it's in a good location! The old city of Marrakech can be quite overwhelming, so it's really nice to stay out of the hustle and bustle! It's a nice walk from the old city back to the hotel, or you take the No.1 Bus.

Also there are taxi's right outside the hotel, who will take you at a cheap fare!

Overall, our hotel was disappointing, it's too bland there is no character to the hotel and not enough to do. I would recommend staying in a Riad instead if you want a place of culture, tradition, or stay in a higher starred hotel for luxury.

Room Tip: A room at the front of the hotel (room 06 on each floor) has great WIFI and rooms at the back have a...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SCharlwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 January 2014

Where to start!

Staff - We arrived to a host of very hostile unfriendly staff who looked like we were inconveniencing them when we asked them something and pulled very unattractive faces as if we had asked them to fly to moon or something equally as stupid! Some did not speak English which I think is strange as a lot of the guests were English! 3 female staff just stood there expressionless with their arms folded. Yes very welcoming......NOT!

Hotel- Absolutely not a 4 star and very very cold inside! We had to put the heating on via the air conditioning which left me very dried out by the morning and the noise it made was on par with a dripping tap. In the lobby the front door was always wide open and from about 11 the lights were turned off so if you went out in the evening you arrived back to darkness!

Room - Our view was 2 large cranes and a lot of construction work going on! No internet access, no bin or tea coffee facilities! When I wanted a coffee, the restaurant charged 50 dirham (£5) for a small cup!

Breakfast- A selection of dried out pastries, cold scrambled eggs, watered down orange juice..... I didn't even bother trying anything else!

Value for money- On the first of our 3 night stay we decided to have dinner at the hotel, £25 later we had had cold rice, a boiled egg and some cold fish and half a bottle of gone off wine which at least they changed!

Overall experience - I would never stay here again, I didn't tip once because they were so unfriendly. I fail to see how this hotel was awarded a "certificate of excellence" last year! I felt compelled to ask the miserable smirking staff on what grounds it was awarded?? Surely not on customer service! My friend had to leave a day earlier for a funeral and they refused to help and showed zero empathy to her plight regarding her change of transfer date, just barking it had to be done through our tour operator and wanted to charge her £14 to use the phone. If there was a lower grading than terrible it would still be too good for this hotel!

  • Stayed January 2014, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertfordshire, United Kingdom
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 January 2014 via mobile

Stayed here during our three day trip to Marrakech in January 2014. The hotel definitely doesn't look like the photos on the website and the rooms were a bit rough around the edges, but overall I can't complain. The staff are all very friendly and helpful, the location is good - 30 minute walk into the medina and nice to escape the craziness at the end of the day, good range of food available for breakfast and lovely outdoor area to soak up some sun and relax by the pool. We made use of the hotel spa and had a traditional hamman which is worth doing at the end of a day in the souks and reasonably priced at 195 MAD. We did find that our pillow cases were damp when we first arrived in our room but this was quickly sorted by housekeeping. Our room was a little noisy on the first night, there must have been some loud people in the reception area as it echoed up and we could hear them, but our second night was much quieter and we slept well.

Stayed January 2014, travelled with family
Helpful?
1 Thank HJT20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 January 2014

We were at Diwane in mid november 2013. Beautiful hotel, the mosaic flooring and morcoccan design were ideal and felt wrapped up in the culture.

The breakfast was good, i love odd foreign foods when i travel and this was certainly provided. There was mounds on offer and felt totally acceptable to go back for seconds and thirds!

Very helpful and friendly reception staff, i got the feeling they like to practice their english with their guests and could chat into the night!

HOWEVER, every night at 3am there was, what sounded like, a extremely angery aggressive man shouting at the top of his lungs in German (i think). This went on, intermittently until about 5am. Thinking this was a drunk guest, my boyfriend decided to confront this strange man or staff/ security to rid this horrible noise of distrupting our slumber. The volume of this man was as if he was stood directly outside our door. Due to those beautifull mosaic tiles, noise echos throughout the building like an amplified concert. My boyfriend emerged from our room to hunt down this individual, freightened for my life and his i stood waiting in my pajamas in the door way like a trembling mouse. He returned with no news and we flopped back into bed.
A few minutes later, the drunk man was back again, yelling and bellowing louder than ever. My boyfriend quickly sprung out of bed and fled down the hall ways and into the lobby to find this German. Again he returned unsucessful. This attemp was repeated a good few times each night.

Totally confused and bewildered we asked reception if any of the other guests had complained of this or if staff/ night security had also heard him. Nothing had been reported and no one had heard a thing. We went about our last day as usual and once we left the hotel we asked again, they said one couple had come forward and also mentioned this angry german man whom they couldnt find either.

To this day, we are utterly confused by this experience. Did it happen? Was it a ghost? Was it someone sleep shouting/ walking? If any one who was staying there during this time knows anything about this, please put us out of our misery and let us know we're not loosing it.

Very bizarre, but memorable experience at Diwane.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Daisy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Diwane Hotel

Property: Diwane Hotel
Address: 24 rue Yougoslavie | Guéliz, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Best Value Hotel in Marrakech
#48 Business Hotel in Marrakech
#78 Spa Hotel in Marrakech
#100 Luxury Hotel in Marrakech
#181 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Diwane Hotel 4*
Number of rooms: 116
Official Description (provided by the hotel):
Recently built, our four star establishment welcomes you with its typically Moroccan decoration. Its warm lines and colours, mixing Zellige Fassi, marble and mosaics, offer to the traveler a haven of peace, combining oriental charm, great comfort and wellness. The kindness of the personnel welcome you as well as the delicate smell of the mint tea which is offered to you upon your arrival already launches you in a feeling of relaxation. Your stay will be unforgettable. ... more   less 
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Also Known As:
Diwane Hotel Marrakech

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