Hotel is lovely looking and very clean. (The cleaning ladies were lovely.)
TV, fridge and air con good.
Also in walking distance...1/2 hour...to the Medina (and just 10 mins to McDonald's).
Food...buffet was edible but same thing day after day.
I just thank god we were not fully inclusive as I think we would have
gone mad eating the same thing twice a day for six days!
As half board guests, we were relegated to the plebs restaurant and
were not allowed to sit in the area I wanted to sit in.
Instead, they sat us outside next to the toilets. Nice (not).
I felt very patronised by their treatment of me.
However, the chef did kindly cooked up some chips especially for my fussy 9 year old daughter.
I had a hamam and massage...that was ok.
The female staff used the term "no problem" quite a lot, which is nice.
Staff did not explain how to order drinks, etc. and tended to be quite abrupt when asked about such things.
In fact, I became very upset by the attitude of two particular male staff members. One in the restaurant and one on reception.
They say they want the customer to be happy but they don't
actually do anything to facilitate that.
I just felt palmed off.
They seemed not to understand what I was trying to say,
so I gave up trying to explain and decided to write it on here instead.
I'm thinking, maybe they will understand this better.
As a single woman inexperienced
with travelling and being alone with my two children,
I really could have done with a better attitude from those particular members of staff.
It was my holiday and I feel much more could have been done to make us feel welcome and valued.
Instead I felt alone, intimidated and afraid.
It became apparent to me and several other guests that
the internet seemed to stop at 7pm each night although staff
seemed affronted when I dared to suggest it gets switched off.
Seemed a bit suspicious ...
The swimming pool is nice, and the guy who cleans it is friendly and helpful.
He gets a little precious over his towels but that just made me smile ;)
Ironically the attitude of the staff improved
about one day before we were due to leave.
Too late I'm afraid.
And I did hear stories from other guests that they heard staff making deals
with taxi drivers to over-charge and split the proceeds.
Overall a good hotel. Just could do with some
customer care training and to leave the internet on!
- Official Description (provided by the hotel):
- Recently built, our four star establishment welcomes you with its typically Moroccan decoration. Its warm lines and colours, mixing Zellige Fassi, marble and mosaics, offer to the traveler a haven of peace, combining oriental charm, great comfort and wellness. The kindness of the personnel welcome you as well as the delicate smell of the mint tea which is offered to you upon your arrival already launches you in a feeling of relaxation. Your stay will be unforgettable. ... more less
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- Also Known As:
- Diwane Hotel Marrakech