We visited Marrakech in this X mas and stayed in this hotel for 4 nights half-board. Our stay in the hotel was not a smooth ride as there were some ups and downs though all the problems were generally sorted to our expectations.
I booked this hotel through Travel Republic and had some reservations due to poor ratings. I e mailed the hotel 4 times as I needed some clarifications however did not recieve a single reply. My wife then called the hotel few times, still did not get reasonable reply, presumbly due to poor English of the person at help desk. We therefore arrived hotel without much expectations. Our flight was in the evening and by the time we reached the hotel was around 10.30pm. The hotel reception lobby was very much spacious and appeared grand although looked rundown due to age. When we submitted our details the gentleman at the desk appeared bit uneasy and started to talk in the phone to someone, and we realised something is not right. After a long chat he gave us the room key and was profusely apologetic and stated we are temporarily given a quad room ,not a family room and the problem will be sorted next morning. He did his best to sort what appeared to be a problem at the time of booking.
The room itself was not bad, had 4 beds in dormitory style. It had AC , Fridge and good sized flat panel TV with several chanels including BBC world. WiFi connection good. Good sized balcony overlooking pool area. Spacious bathroom, with separate WC, though bidet in the main section. Shower over the bath. Plenty of towels, soap and shampoo,but limited supply of toilet rolls. Beds were made on arrival . Safe needed paying.
We had breakfast in morning in one of the resturants. Plenty types of bread, different types of pancakes, salads, bolied eggs and sweets,quorn ham,yoghurt, orange squash, coffee and tea, which I did not like as it was quite light coloured. Unfortunately the breakfast menu remained same every morning. Staff was helpful and courteous and some spoke very good English. Resturants close around 9.30pm.
After breakfast we went to reception and met with a lady who looked like the manageress. She was very fluent in English and offered us a superior room from next day and in the interim two double bed rooms. She took us to show the rooms, however we decided to remain in our rooms as we did not want to change rooms twice. Since we missed our dinner on the first night, she said we could take our main meal flexibly, We decided to take the lunch which was quite good. Plenty of salads, Morocccan dishes of beef, chicken , pasta , meatballs,bolied potatoes, bread name a few. Drinks not included. The main meal menu changed every noon and evening which was quite good and possibly best of all the meals we had in Marrakech.
One could get very good xchange rate at hotel , 13 d per £ without a commision. Only drawback was they accepeted cash only for xchange.
We checked into the superior room next day. It was good size, 2 separate sections with one double bed and twin beds in other section, TV in each section, AC, massive balcony, spacious bathroom, sofa suite, small fridge and a coffee table. Hair drier in the bathroom.No tea/cofee making facilities. WiFi and TV connection were not good as previous room Telephone in each room.We had to contact reception as the bath was blocked and wass promptly attended. All the rooms were clean. Bed linen, towels are changed and rooms are cleaned daily . When we needed extra loo rolls, domestics promptly supplied them.
Half-board passengers have a choice in selecting the main meal, everyday. We were provided lunch on the day we checked out, since we missed the dinner on first day.
Hotel provides several excursions. Since we had several of excursions through an independent provider we obtained only one with hotel. That was for Moroccan cultural show at Fantasia Chez Ali, 20 d per each with a complimentary drink. There were two pools, not heated, so we could not use it. There was a coffee shop near the pool. We did not use it. You can get a city map free of chrage from reception. They also would provide valuble tourist information. There were massage, hammam , sauna and gym services in the hotel. I cannot comment on them as we did not use them.
The hotel is in new town walking distance to medina/souks/Jemma ElFna square, reachable in about 20 min. Grand taxi would cost 50 d, which accommodates about 5 people. We were told a petit taxi, max. 3 passengers, would charge 20d from hotel to square. There is a cash mechine closer to hotel, which has options in English. I used my Halifax clarity card to withdraw money, though not sure what was the exchange rates.
Overall our experience with this hotel is positive. Although there were some issues, they were promptly sorted. Staff were helpful and flexible. Particularly worth mentioning about the lead lady at the reception, cannot remember her name, who went extra mile to accommodate our needs. I read many reviews about thefts in some hotels in Marrakech, which we did not encounter in Meriem. It may not be the most luxurious hotel, at the same time rates are not luxurious. It provides value for money. If you are after 5* facilities, this is not for you.
Would we stay in this hotel if we visit Marrakech again? Perhaps !
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, LoveHolidays, Priceline, Travel Republic (UK), Hotels.com, Southall Travel, Evoline ltd, TripOnline SA, Traveltool, S.L.U., HotelsClick, HotelQuickly and Cancelon so you can book your Meriem Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Meryem Hotel Marrakech