Think twice before staying here if you are carrying any valuables. One of our party was handed a key card to a room that was already occupied, much to the shock of the occupants when she walked in.
More importantly, each door has both a physical key (cylinder and tumbler type) and an chip-based card system. I had stepped up to the roof (quite pleasant) for a party, while my wife was down in the room. Imagine her shock when a woman, using a standard key, opened her door, and then claimed in French, to have been looking for her room.
The hotel staff did nothing, but opined that the woman must have been the occupant of room 303 (we were in 309), and they asserted that she could not possibly have unlocked the door, it must have been our fault in not locking the door. We went to the door of 303, my wife identified her as the woman who had entered her room, and I invited her not too gently to present herself at the desk, with her key.
I was rough with her, because I knew by then that she had been seen, trying her key in other doors. I later changed my view, because the key was illegibly labelled. Still, the idiot on the desk would take no action. I found out later that this was because she was a friend of the owner. They still said that her key could not open our door, in spite of her telling them that it did.
I called in our tour leader, a Moroccan, and asked him to require them to get the key and test it. With much heaving of sighs and rolling of eyes, they did. Guees what? It opened our door--as well as 309.
To me (I am a competent mechanic), this says one thing: some lazy locksmith had stripped out most of the tumblers, at least in my lock, but I decided not to comment. When they seemed to think it was fine to have another guest in the hotel able to open our door at will, I said it must be a master key, and thjat it wouold have to be replaced by a chip card. Our tour leader agreed, and undertook to supervise them while they did this.
The breakfast was OK, but security was appalling. Mind you, they had a gorilla in the lobby some of the time, whose only action was to roar that no more than three people could use the lift (registered capacity 5 personnes!). he, of course, was not to be seen when the woman was merrily trying all the doors on the third floor.
The breakfast was passable, the view from the terrace was good, but I would only recommend this place to those with no possessions, or to my enemies.
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- Also Known As:
- Jnan El Harti Marrakech
- Jnan El Harti Hotel Marrakech