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Dar Rhizlane
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Reviews (435)
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All reviewsboutique hotelshared living roombeautiful interior designbeautiful hoteldouble sunbedsstart hotelfavorite hotelhivernage areagarden roomlush gardensgeneral managerspa areafresh orangemin walka wonderful holidaybreakfast choiceslovely pool
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144 - 149 of 435 reviews
Reviewed 24 April 2013

Let's put it in four words: Good hardware, bad software. The hotel is really nice, a beautiful garden, nice rooms (though some can be very small - go for the suites!). The quality of the food is really good. But the service is terrible: Tea arrives AFTER the breakfast, white and red wine is equally served at 28 degrees (horrible!), the rooftop of the winter-garden of the restaurant was full of leaves and was never cleaned during our stay, service at the pool is almost nonexistent. You can really feel the difference between arrogant management that is not interested and not client orientated and the underpaid staff that is not well trained. This hotel definitely needs a new service oriented management that puts the client first. The hotel is not cheap, and for this price you can expect more.

There is a ridiculously high fee for using the tiny hammam: 50 Euros per person. For the same price, go around the corner to Es Saadi Palace Hotel and you will find the best SPA in Marrakech - for the same price!

Don't expect showers in the rooms, they only have bathtubs.

Room Tip: Don't take the rooms on the first floor: you have to share the terrace with 2 other rooms!
  • Stayed: April 2013, travelled as a couple
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3  Thank Burkhard O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2013

The grounds are really beautiful, as is the dining area. The meal was sadly a bit disappointing. The Moroccan salads were probably the best course but the main course was sweet to the point of sickliness and very small. Despite not being overly busy, we did feel rushed as plates were trying to be taken away before we had finished. Overall it seemed over priced for the quality of feed received.

  • Stayed: March 2013, travelled with friends
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Thank GemmaK123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2012

It is a shame I can not give this more than 3 stars and that is only because of the excellent interior design and decors and the pool area. It has a beautiful garden, classy and authentic decoration. It has the feel of an old mansion, which it was in some distant past and certainly feels like a special place. In fact, it looks like the place where one would expect flawless service and attention to the minute detail. But sadly it is not. The staff seems to have received no training at all other than showering us with "bon soir" at every step. They spoke very poor English, but even in French had a hard time following through and executing. The rooms were large and comfortable but had no heating. In the middle of the winter you do need it. Our rooms had no numbers on them. There was no lobby to speak of, so one little desk they had did not do the job well. Shower did not exist. You had to bath yourself with a loose shower head on a hose. No curtains, so place got soaked if you were not careful. No hair drier in the room though they kept claiming we had one. Slippers provided were for midgets. No WiFi in the room, or it was very poor. I had to go out to one of the sitting areas in the middle of the complex. Not even a LAN cable or outlet. Rooms and everywhere else in the hotel, like many other places in Morocco, were very poorly lit. Oh yes, the wake up call we asked came about an hour too late. We could not find instructions on the TV use and channels and the phone. Figured how to call another room, but could not reach to reception. Though there was CNN, a luxury compared with many other places in Morocco, that was it. Breakfast was sub par; had much better ones with much better service for a lot less in other places in Morocco. Though the dining was highly regarded by many, didn't have a chance yet to try it. Pool is heated and the area was very nicely arranged. Most rooms have a private terrace, which is a very nice touch. Location was nice, near some good stores and clubs. This hotel promises to be a great place to stay one day under proper management, but I can not say it is a good value today.

Stayed: December 2012, travelled with family
1  Thank nyist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012

Beautiful garden.. Amazing food... All the flavours of morrocan food in a modern cuisine style..Very good service and a wonderful oasis of calm.. One should not visit Marrakech without having dinner there..

  • Stayed: November 2012, travelled with family
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2  Thank jean-marc b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2012

After several disappointing dinners in Marrakech we fortunately dined at Dar Rhizlane. It was wonderful, starting with the softly lit path from the street, through the beautifully decorated lobby to the lush garden dinning area with rustling palms. Food was beautifully prepared and refreshingly different from that offered by other upscale restaurants.

  • Stayed: August 2012, travelled with family
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1  Thank robert60763
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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