After a long journey we were greeted by a rather cold display of customer service and sadly this didn't really improve anywhere else in the hotel during our stay.
It is very dated in decor - although clean for the most part - and certain areas should really have been highlighted for refurbishment by now. Specifically the rigid, steel sun loungers which look like they've been in use since the 40s and most of the furniture on the whole just looks shabby and outdated.
Our room was very simple but roomier than expected. No shower curtain in the bathroom which made for a nice wet room effect, and I did have blood on my duvet cover twice despite them "changing" this mid-stay. Thankfully duvets aren't really a necessity in the Marrakech summertime. The maids also have an interesting habit of removing the towels daily (despite us hanging them back up for re-use) and then not replenishing so every afternoon I would have to request new ones. The in-room safe is chargeable - so request this whilst checking in to save a further discussion.
Breakfast was sufficient to keep you going - absolutely nothing more though and again, very little in the way of positive ambience to set you up for the day!
The staff were able to facilitate simple requests, very occasionally even with a little smile, but in my experience of a City central, 150 room+ hotel the overall service was really under par - as described by most other reports prior to mine. A great shame as I know this will be the one and only stop in Morocco for many holiday-makers (as it actually could have been for us).
I wouldn't recommend as I believe there are far nicer habitats within a similarly close proximity and with a fresher approach to service, facilities and design.
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