If you're looking for a hotel in Marrakech that has a nice pool and a bar that serves alcohol, then I would recommend this place. The hotel is also in a good quiet location, not far from the centre.
Our room was a nice size with two comfortable double beds.Very clean as well. Efficient aircon and a small balcony. satellite TV though trying to find the channel I wanted was a mystery! The bathroom is also a nice size with a wide mirror and lots of space around the sink. Also hair dryer.The shower however was a faint trickle and trying to find the right temperature was difficult. Our shower head was also broken and kept breaking away from the the pipe.
There was free wifi in the hotel but this was very inconsistent and kept losing connection. Several times I heard people at the reception complaining about this.
Breakfast was buffet style and the choice wasn't bad. We only stayed B&B so can't comment on the rest of the food.
My main annoyance with this hotel was the lack of customer service from the majority of staff, particularly reception staff. This was obviously my first impression of the hotel. Upon arrival there was a woman at reception who ignored me until I explained that i wanted to check in. Then she just handed me some paperwork to fill in without even speaking! Then she started to do something else and I was suddenly dealing with her colleague.
However, the following day there was another woman at reception who couldn't have been different. She organises the excursions but was also helpful with other info re-the hotel. Very friendly lady and the fact she smiled a lot made us feel welcome.
The bar staff were rude and asking for a glass to have with a beer seemed like a chore. The ladies cleaning the rooms appeared to be some of the most friendly staff in the hotel and greeted us every time we saw them. maybe they should be working on reception!
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