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“Hotel almost without category !”
2 of 5 bubbles Review of Hotel El Andalous

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Hotel El Andalous
Ranked #346 of 494 Hotels in Marrakech
Barcelona, Spain
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Hotel almost without category !”
2 of 5 bubbles Reviewed 14 June 2014

Last year i arrived to Marrakech and it was raining at night, I caught taxi to This Hotel, I asked about an available room the first answer from the receptionist was : Are you alone ?? I wonder why !
Room wasent that bad, but the breakfast in the morning was the worst, you ask for something, they say ok and they desconect ,completely irresponsible, low service ... Lack of food in the breakfast, organization and briefings before starting breakfast, lack of orientation to the customer " clients"
Must rebuild the organization of this Hotel.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Musta2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
zoe17
Level Contributor
180 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
3 of 5 bubbles Reviewed 15 May 2014

The public areas of the hotel were beautiful, and the staff was generally helpful.

The meals were the worst I had in the 17 days I was in Morocco. I tried to chew the lamb and failed.

The room was smallish and had dirt and dust in the corners. The AC worked seemingly at its own whim. When I arrived, the door to the balcony didn't shut, and it was fixed sometime the next day. I guess they weren't as concerned about security as I was.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank zoe17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scottsdale
Level Contributor
113 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed 9 May 2014

I was on a group tour so I do not know what they charge. The room was clean, the beds comfortable. There was a problem with the shower and sink initially but it was quickly fixed. We were in room 414 and it was noisy so if you are a light sleeper this hotel might not be right for you. The shower turns cold suddenly and then back to warm again. The workers are friendly. The breakfast buffet is very good with a good variety but the hot food was luke warm. So pluses and minuses. Be sure you know in advance the cost of getting from place to place in a taxi and do not get in until the price is understood. Be sure they are charging you a total price NOT per person. The taxis are reasonable once you know what you are doing. A little research goes a long way.

  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dontcallmeillcallyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 26 April 2014

My boyfriend and I stayed here for 5 nights in mid Feb and it was all great. Particularly for the price.

Good location, close enough to walk to all main attractions. The people that say otherwise are lazy, elderly or with young kids.

Also we found a beautiful stray kitten alone in a very busy street (close to the hotel), which after giving him some fuss, wouldn't stop following us and meowing.

Long story short - we took him to the hotel and put him in the pool/garden area (much safer and a happier place for him). While we were there, we saw him get lots of attention and food from the staff as well as other people on holiday.

If you see this kitten/young cat please will you mention it on here... I'm curiose to know how he's getting on!

He's a tabby with lots of white bits and very friendly!

Thanks.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Milab5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braintree
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

After reading some of the reviews on this hotel I was slightly concerned , but after staying there I am now slightly puzzled . Went there with friends stayed in a suite which overlooked pool it was lovely .. Staff couldn't have helped more ,breakfast had loads of choices ,yes if u went later it wasn't as warm as if u got there first thing ,but I'm sure you could say that about any hotel . The location was perfect ,basically in the middle of the old and the new parts of marakesh , both easily walkable unless your lazy or infirm . Would definitely recommend and will hopefully be visiting el andalous again and again ....

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vejle, Denmark
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 19 April 2014

Stay at the El Andalous for the location and vincinity to the central sights and the airport. Do NOT expect service from any staff members except Tarik in the restaurant and the pool attendant.

The pool area is decent and kids love it. We dare you! Go and place an order at the pool bar and just watch - You might not get all you ordered (if anything) but the duo in the bar is very entertaining (actually not at all, but never seen anyone that incompetent).

Our room? We had a family room and it was Basically worn out

Room Tip: Ask for a room facing the pool area as a bunch of protesters are camped outside the hotel and they a...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naples, Fl
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 11 April 2014

Stayed here for 3 nights in April 2014 as part of an OAT trip to Morocco. Hotel is a hot walk to the main square, so suggest one take a 3 person taxi (30 Dirhams/less than $4 for one-way) to the main square. Buffet dinner was excellent with large variety of items. Our room #205 looked out on the street, but it was ok. Pool looked inviting, but had no time to use it.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chuckinNaples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel El Andalous

Property: Hotel El Andalous
Address: Avenue du President Kennedy | Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #346 of 494 Hotels in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel El Andalous 4*
Number of rooms: 195
Reservation Options:
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