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Hotel El Andalous
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Reviews (869)
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All reviewsnice poolmins walk awaypancakespool viewcleaned every daybreakfast and dinnerfresh orange juiceold cityeltaxissquaremedinapoolsidetagines
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357 - 362 of 869 reviews
Reviewed 16 February 2010

First night was fine, no problems. Went to the mountains for the day and when we came we asked to stay for another 2 nights. The the price when not booking online was nearly 20$ more. We booked from our laptop in their lobby then the people at the front desk would not accept the booking; telling us that we need to have a printed document saying that we booked online. We even showed them the e-mail on our laptops and they didn't permit it. In turn they made us pay the them for the 2 nights at a higher price for not having the option to print our confirmation document thru skoosh.com, they also said if they received the document via fax they would refund us the fee... So we go up to the room and as the concierge is letting us in, a rat runs out the door and down the hall. The concierge in all shock and awe hurried after it shouting in french not knowing what to do as it squishes itself under the next door into the next room.. He then comes back and tries to open the door and the keycard is in operable. At this point my friend and I are like wtf... so we head back to the front desk, telling them what happened and they legit acted as if they didn't understand english! haha no joke. This was just crazy because they we talking to us perfectly 5 minutes prior. So after sorting thru that mess we get a new room(somehow) we go get situated and I go to turn on the shower and water starts spaying out the faucet and the knobs going all over the bathroom! we call down to the front desk and after about 10 minutes they send up two plumbers who just look at it, turn it on and get sprayed in the face, they leave us not knowing what now because they lacked any english. Shortly after the concierge comes back brings us to a new room. Finally this one is par at best. Minus no bars of soap or towels haha. Fun experience right? Next day, we go to the front desk and we ask if they received the confirmation document from skoosh.com... they say no of course, so we email skoosh.com and htey confirm they sent to document and tell us they will resend. The front desk still insists they did not receive it. I ask for the managers email or anyway to contact a person in charge, the response ; "He is out of town and does not have email. You can send an email to reservations." which would be pointless because we were already talking to them... After about 1 month of skoosh.com having to deal with the hotel and sending us updates and copies of the emails they were getting from the hotel, we received a refund for what we had paid them. Skoosh.com is great, el andalous is a joke. Oh yea they also said the pool would be open until 2100, this was false because they closed it all three nights before 1900 and were adding chemicals just feet away from where children were swimming !!!

  • Stayed: October 2009, travelled with friends
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3  Thank BostonDean_palmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2010

We travelled with our kids, ages 5 & 7 and stayed here on several occasions. The location was great (walking distance for kids to most things); the outdoor pool was warm enough for kids to swim for about 20 minutes in December during a cool spell (warmer than a few we tried in the Palmerie; we liked the 2 double beds in every room; the women who worked at the front desk were very nice. The price we found through Otel was really quite a good value for the location amenities.

  • Stayed: December 2009, travelled with family
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Thank zaddybu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2009

I've been in the hotel from December 13th to 15th on a business trip, and had a very bad exeprience there.
The room is dirty, the carpet is full of cigaret holes.
The access to the veranda is blocked by the bed.
No minibar.
And amazingly, the toilet and the bidet are not in the same space.
Moistures in the bathroom, and i had to let the water open for 15minutes before it statred to be cleared from the sand.
if you don't buleive it, check the pictures

  • Stayed: December 2009, travelled on business
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3  Thank bouchentouf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2009

Ok, so in places the hotel is a bit tired, but all in all the hotel is very good, Clean rooms, excellent service and good food, especially the breakfasts and lunches.
The reception is vast and has intricate carvings, and is nice and cool and we found the reception staff very helpful and pleasent, and nothing was too much trouble for them.
The room was clean and pleasent, with a balcony overlooking the pool, and the cleaners changed the towels every day and all of the bed linen mid week.
It is only a 20 min stroll to the souks, and main square, and the open top sightseeing bus, (very good value), stops outside the hotel.
All in all a very good hotel for the money and we will certainly be returning in the new year to see the sights we didnt have time to see on this trip.

  • Stayed: November 2009, travelled as a couple
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1  Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2009

Stay here only as a last resort. Customer Service from front of house staff was appalling, our internet booking could not be traced although we had booking confirmation and reference numbers. The reception staff made clear that this was our problem and that we had to sort it out refusing to let us to call either the tour company or our guide. Eventually the issue was sorted, apparently the issue arose because of us being the first customers on a new contract with our tour company that hadn't been finalised. They wouldn't provide us with full details of what the issue was however and no sign whatsoever of an apology for ruining a morning of our holiday with their aggressive and rude attitude.
Food was average at best and, again, there was room for improvement with the service.
There's a charge for using the gym - about £10 which is very expensive for the facilities available.
Swimming pool is a great size but the loungers are incredibly uncomfprtable and can't be adjusted.

Also, building work at the moment which starts before 7 in the morning. Hardly restful.
Glad to leave...

  • Stayed: November 2009, travelled with friends
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1  Thank L72Cambs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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