We booked a budget holiday (3day break) this time having been to Marrakesh once before and thoroughly enjoyed the experience. We thought it worth taking the kids to see a real country and basically glad we did. however last time we use the Tikkida Gradens hotel which was fabulous....El Andalous looks similar as you enter...wide foyers fountains etc. however the reality is not the same. The place is very tired....pool ok, but tiles worn and missing around the edge. well tended though. The first night we arrived late due to our plane being delayed and diverted so the room we were given was awful, clearly they had given ours away to someone else. At 3am I had to complain that the aircon wasn't working...thats no joke when the temperature even at night must have been 30+ degrees...then an arab engineer came to look at it...basically it had live wires hanging out of the heat exchange unit so it didn't take a rocket scientist to see why it didn't work, well the engineer couldn't sort it, gave it a kick and walked off. The guy on the desk promised us an upgraded room if we went to see him the next day at 11am. so that was that. We sweated our way through the night, the chappie wasn't on duty next day as promised (no surprise there), to his credit he had passed a message to his colleague who told us we weren't entitled to an upgrade as promised so they gave us the same room with an aircon unit that worked a bit (my son who has just read this review wants me to say it worked "rubbish"). The real shame is morocco is an amazing place but you get these places with individuals who seem intent on making life as awkward as possible....The towels are another example...when we were moved rooms we had no towels, I went out to ask the maid who was nearby for some towels, she told me later, later.....she had a trolley with about 300 on it, why for the love of god not just give me a couple there and then?! Ok later it was....8 hrs later that evening my wife had wet hair and went in search for some towels, got told no by the same maid...she eventually wrestled one out of the maids vice like grip but literally had to get upset with the lady to get that. The poor maid was down to a trolley of only 299 clean towels now! Perhaps she was the equivalent of a "bag lady" in the UK, you know someone who is a bit mad , and just collects towels for a hobby, nothing to do with cleaning rooms in the hotel. Anyway joking aside, we never got any more than this one towel for a family of 4 for the whole break! Why, still eludes me we saw the same eff'ing maid with a ton of clean towels every day, despite asking 3 more times. In the end we hired some from down by the pool and the maid didn't like us taking them into our room and tried giving me a lecture on it. My pigeon french was good enough to tell her to go away, get a life that sort of thing and if she gave us some towels in the first place WE WOULDN'T HAVE NEEDED THE BLO*DY ONES FROM THE POOL WOULD WE?! Ok rant over....that aside there was a man in the foyer serving mint tea in the day which was nice. The lady exchanging money at the front desk served me 50% of the time and then took delight in turning me away the other 50% (after changing money for a french chap right in front of me!) attitude is what ruins this hotel rather than the facilities....i recommend another hotel like Tikkida gardens, on a budget this was ok ish but the staff were in the main awkward,lazy etc... except the mint tea guy...he was nice (focusing on the positive here!) Don't let this put you off Morocco its amazing but really don't use this hotel. I am a nice well adjusted polite Brit who likes other cultures, please believe me this report is a truthful account of El Andalous. I don't complain about much and have never written a review before let alone a stinker like this one but if I can save someone else an experience like this then at least some good has come out of my experience. Happy Holidays!
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