I will pre-empt this review by stating that I normally do not indulge in all-inclusives, so if some of my points seem unfair for is type of holiday, I apologise.
Fundamentally the resort, facilities and staff were ok, but the stay was hugely let down by the lack of English. My GF and I pretty much disclosed from most activities because we did not speak French. And god forbid I try - I got bored of the scrunched up 'huh!' From bar staff as I asked for two mojitos please (this might be the French English cultural divide of 'if you can't get it right, don't bother trying').
The arrival started at a 4trident level for us. We were greeted and given cold flannels, drinks and the view from reception was georgeous. Sadly, down to 3.5tri ad the receptionist didn't speak English and just walked off. Another staff member came over and gave us an intro. Our bags were taken to our room (back up to 4tri). We spent the afternoon taking in the facilities and then having lunch. So far so good.
But sadly the week was no as good. Evening entertainment was in French, with no effort to identify us as what looked like the only English speakers. Most loungers were taken by 8am, and as much as I hate it, we had to take a similar tact of dropping our towels on our spots before breakfast.
The GOs that spoke English where very nice, the bar staff didn't care and were slow - except for pretty French ladies who got served by 2-3 staff at once. Again, this may be a cultural thing, but for the 1st three days I was ignored at the bar whilst 4-5 people where served before me - I know, I am British and I like to Q... :)
Lunch and dinners got progressively worse. If you couldn't find a seat, staff plonked you on someone else's table only to have that seat taken as you get food. Once we mastered the art of leaving belongings on our seats, the food was only just warm by the time you sat down. But saying that, I found the variety and quality very nice.
The two 'cirque du soleil' type shows the GOs put on where amazing for amateur performers - highly recommended.
Sadly more criticism as things did feel a little run down. Even as I am typing this in the main bar, a guest has just tripped over a floor board that has come out! Out air con in the room didn't really work and I asked for an Iron which never arrived.
In hindsight had I known when booked what I know now, I would have looked at a different resort - still club med but maybe asked if there was one that was genuinely more multi-lingual.
- Official Description (provided by the hotel):
- Marrakech is the Southern pearl, full of charm, mystery and bustle, at the crossroads of the Sahara and the High Atlas. The Club Med Village, set in Morocco's oldest palm grove, reflects the intimate aspect of the medina, fostering its way of life with its gardens, refined cuisine and warm welcome. The Marrakech architecture combines baked bricks, tadelakt, red ochre and colourful zellige, to create a relaxing haven to which you can enjoy returning after a stroll through Djemaa el-Fna square. ... more less
- Reservation Options:
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- Also Known As:
- Club Med La Palmeraie Hotel Marrakech
- Club Med Marrakech
- Marrakech Club Med
- Club Med Morocco