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All reviews rooftop bar la table swimming pool is superior room small balcony the main square moroccan style jemaa el medina mina hairdresser koutoubia jad morocco hammam french
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Reviewed 4 August 2012

We stayed in this hotel with a friend for 4 nights.

The hotel is located in a nice neighbourhood few minutes away from the hustle and bustle of the main square. Hotel décor was quite nice and the pool was lovely.

We however had a number of problems with the hotel:
The first room we got given was right next to the lift and was very noisy, lots of noise from people walking in/out and banging from floors below

We complained and got moved to a different room. Couple of problems with this room- firstly the carpets were extremely dirty, there was no wi-fi, the sheets had stains and holes and the rooms were not cleaned everyday. When they were cleaned, it was very rushed and a half job- carpets would not be hovered and sheets would not be changed. There was building work just outside the window and so we were woken up by loud banging from about 7am in the morning.

We complained about 4 times about the wi-fi before the problem was addressed, we did not get offered more help regarding the wi-fi so ended up sitting in the lobby till early hours of the morning to use the internet

Language barriers were quite a problem- some of the staff were very helpful with little English, whilst some especially the catering staff could not communicate even one word in English.
Breakfast was ok, not the best and got monotonous after a few days.

The best Part was the Spa! The staff and treatments were amazing. I would probably stay in a different hotel next time and visit the spa at Hivernage hotel.

The hotel did not have much information on tourism..any information available was in french

  • Stayed: July 2012, travelled with friends
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2  Thank Jamila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2012

My girlfriend and I stayed for 5 nights after we moved from a nearby Riad that we had issues with. The Hivernage Hotel was quite good. Firstly the location is about 10-15 minutes walk from Jamaâ El Fna Square. You can easily get a small taxi but getting them to use the meter is difficult however most will take you for 10 dirham. The front desk staff that we had contact with especially Hassan and Hannan were very helpful. I was very impressed with Hassan's attention to detail, he assisted us on several occasions and exceeded our expectations. The rooms were of reasonable size but a bit dated, the air conditioning was great with such hot weather outside. The mattress sagged a bit, I think it was two singles joined together. Breakfast was a bit simple for a buffet, the chef cooking the omelette saved the breakfast. The pool was nice also. The other spa facilities and roof top we didn't use. I would stay here again due to the good service provided by the front desk staff.

  • Stayed: July 2012, travelled as a couple
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Thank Steven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2012

I cannot believe the poor reviews for this hotel.The staff ,from the general manager down, went out of their to be helpful and friendly.My young daughter loved every minute of the special attention she received.Breakfast was excellant as was the food, service and ambience in the main restaurant.Service at the pool side bar was quick ,efficient and friendly.Our room was bright and clean,the a/c worked perfectly as did the shower etc.The hotel location was excellant being a short and safe walk to the Medina and a 10 minute taxi ride to the airport. PS wife and daughter loved the Spa!

  • Stayed: June 2012, travelled with family
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Thank SouthAfricaMarco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

Excellent breakfast.
Clean room
20min walking distance to jma el fnaa
Safe area.Near Airport
excellent spa.

  • Stayed: April 2012
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4  Thank ucl1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2012

On arrival there had been an error with our booking whether this was the hotels fault or operators i'm not sure but we were made to feel a nuisance and unwelcome. We did have a nice lunch down by the pool from the snack bar. It was the quality of sleep that let this hotel down first of all the main road kept me awake and once i finally got to sleep amd i was woken up by a member of staff letting themselves into my room they apologised but being a female by myself in the room I felt quite on edge. The hotel itself is very beautiful and the staff speak a minimum of 3 languages I don't think I would risk a second stay but I think i just had a bad experience.Also just a general pointer don't be fooled by men posing to be staff working at your hotel who can 'show you a shortcut'

Room Tip: make sure you lock your doors at night
  • Stayed: May 2012, travelled on business
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1  Thank kloug17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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