Beautiful with lovely patios, a dreamy roof terrace and beautiful rooms. Lovely idea, terrible execution. Infuriating mix of good and bad fixtures, style over practical comfort (huge room, minute hanging closet, nowhere to unpack and leave bags). Trying too hard to be British hip, complete with tongue in cheek, without attention to detail. The manager warned us the shower might fill up ("Moroccan plumbing", giggle) but in fact it flooded. After two attempts to get them to fix it, we just took the plug out; plumbing was fine, fixture was not. How could he have been aware of the flooding but have failed to fix it. This was not an isolated case for our party. No TVs and phones is fine but if you offer wifi then at this price it should work in all or most of the hotel and your staff should know where it works (very good at gallic shrugs). Rooftop breakfast lacked; chairs, cutlery, hot food, drinkable coffee or tea...Staff were completely disinterested and poorly supervised. In spite of a full hotel, one person on dual duty as rooftop barman and doorman late at night- he disappeared and since there are no phones, no way to call for a drink. In different hands this could be a wonderful place.
- Official Description (provided by the hotel):
- Special Offer From 11/05/ 2016 to 31/08/2016 DIRECT BOOKING OFFER We assure that you'll always get the best rate available when you book directly with us. Whether you book online or by email, our team are on hand to answer all your questions from pre-booking to check-in and even after you're gone. With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different - a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more less
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- Also Known As:
- Riad El Fenn Marrakech
- Riad El Fenn Hotel Marrakech