My fiance and I stayed in the Riad el Fenn in the beginning of October and, overall, had a lovely stay. The Riad itself is a gorgeous oasis--beautiful and sprawling, with 3 pools (1 being a shallow roof pool), numerous terraces, fantastic roof terrace with lounging and dining area (amazing view of the city at night), lush gardens, cool bar, quiet and calm atmosphere. As for the food, the breakfast was amazing, and would be served anywhere you like; the morning and afternoon tea was a nice touch; and dinner was in a glorious setting and the food, though the portions were very small especially in comparison with Moroccan servings, was nice. Our room (suite 18) was beautiful in a very low-key way, and a nice switch from your typical boring hotel room. The decor was a nice mix of Moroccan, modern, and contemporary.
My only real complaint would be the somewhat lackadaisical service on the part of the management. The servers and maids were great--when they could be reached. As there is no phone, to call for any kind of service one must press the call button in the room. However, only 50% did someone acutally come. For dinner reservations, spa bookings, etc. one had to go to the library/office to talk to the manager on duty. They were there less than 50% of the time, and so we were often wandering the hotel looking for help. Once found they were, however, friendly and fairly helpful. My only real complaint would be that one of the managers set us up with a dinner reservation in a cheesy restaurant with bad food, AND gave us incorrect directions--which isn't the best thing in Marrakech at night. Not somewhere you want to be lost at night if you are not a local.
All in all, I would definitely go back, but be prepared to do a little leg-work if you want some help from the management.
- Official Description (provided by the hotel):
- Special Offer From 11/05/ 2016 to 31/08/2016 DIRECT BOOKING OFFER We assure that you'll always get the best rate available when you book directly with us. Whether you book online or by email, our team are on hand to answer all your questions from pre-booking to check-in and even after you're gone. With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different - a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more less
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- Also Known As:
- Riad El Fenn Marrakech
- Riad El Fenn Hotel Marrakech