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“Fantastic service”
Review of Sultana Spa

Sultana Spa
Ranked #24 of 105 Spas & Wellness in Marrakech
Certificate of Excellence
More attraction details
Attraction details
Owner description: Fitness centre & cardio-training –3 ham- mams – Lounge area – Beauty space (hair dresser & make up) – 2 Aesthetics rooms – 3 Massage rooms – 2 Outdoor massage rooms – 1 Duo massage room – 1 Balneotherapy room – Jacuzzi – 1 Sauna. Professionals team with 10 therapists. Techniques based upon a holistic approach and aromatherapy, “La Sultana” 100% natural products and signature treatments.
London, United Kingdom
Level 4 Contributor
27 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
“Fantastic service”
Reviewed 23 February 2014

All the staff we encountered at this spa were very friendly and helpful. We visited the spa on our last day before heading to the airport, hoping to relax and prepare ourselves for the flight. We booked in for the hammam treatment which was a unique experience and we weren't quite sure what to expect. The girl performing our treatment was really sweet, and made us feel very comfortable and relaxed. We arrived at the spa at 11am and didn't leave until 2.30pm. It seemed that the treatment could progress at whatever speed you wanted and we were under no pressure to leave, which was perfect for us as we headed straight to the airport after completing our treatments. We were also provided with bottled water and mint tea, free of charge. We chose this spa because we wanted to have a gentle introduction to an authentic moroccan experience and we were really pleased with our choice.

Visited February 2014
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Thank student24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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england
Level 5 Contributor
64 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
“spa staff were rubbish even though the spa was beautiful”
Reviewed 10 March 2009

We didn't stay in the hotel but booked a spa there as we thought it looked lovely from the pictures eve though it was "5 star" and therefore expensive. We were rushed in by spa staff stomping around looking grumpy, not given a towel and left in the jacuzzi which was to cold to stay in for more than 2 minutes. When we were retrieved for our massage we were given a flimsy gown but no towel and not given anything to dry off with so left shivering( all 3 of us independently) The massage was rushed and the masseuse left me at the end in the pitch dark with no indication she was finished. just a slammed door behind her. I had to ask for a shower afterwards to wash off the oil and then again was not given a towel afterwards. We were then rushed out ( of the very splendid looking hotel) Based on this I wouldn't rate the sultana. The hotel was also hard to find.

Helpful?
Thank ukcat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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