My friends and I were so excited and looking forward to staying at this beautiful hotel, alas we were to be sadly disappointed by our treatment and the extremely poor customer service we received when we arrived.
Yes, granted it is a very beautiful and luxurious hotel (although please be advised that it is not completely finished yet) but it's beauty really does not compensate for the rude and aggressive manager (and staff).
When we arrived, our rooms (we booked 2 double rooms) were not ready, and to be honest I don't think they had 2 rooms available, despite taking a 50% deposit when we booked months earlier. We were left waiting in the blazing sun for several hours with no apology or offer of drinks apart from the initial welcome beverage - not what you need when you have had to stay up all night to catch an early morning flight. Every time we enquired as to when our rooms would be ready we were fobbed off until literally 3 hours had passed and our patience had long since frazzled in the blazing heat.
To cut a long story short, when we eventually managed to speak to the manager, he was rude, intimidating and aggressive (please bare in mind we were 4 females) and we decided that even if they were to provide us with their two most luxurious suites that they had to offer we were no longer prepared to stay there.
Needless to say this hotel made a tidy sum of money out of us as the manager refused to refund our deposit, which was totally gutting. We also literally lost the majority our first day of our long weekend in Marrakech due this hostel wasting our precious time. Thankfully we were able to book in to another hotel called Es Saadi which really was the best thing that could have happened to us - whilst the rooms weren't quite as beautifully decorated as Palais Mehdi (don't get me wrong, they were still very nice), nothing was too much trouble for the staff and the atmosphere at Es Saadi was lovely. The Palais Mehdi would do very well to contact Hotel Es Saadi for some customer service training! Steer well clear and please learn from our awful experience.
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- Also Known As:
- Palais Mehdi Hotel Marrakech