Stayed in the Royal Mirage Deluxe Hotel in Marrakech in October of this year , we were a group of five friends. We were under the impression that royal mirage hotels are one of the best hotels. Apparently this was the only nice thing about it, the name. It was obvious since checking in the way we were received its no five star reception. One receptionist was on duty that night. After entering the room the dirty curtains were open, AC was off and the room felt like hell. spots and stains covering chairs and scratches covering the tables, the TV wasn't working well ,there where three hangers in my room cupboard and one hanger in my friends room.
To get to the section that has our rooms we have to pass by the main kitchen of the hotel, its doors remains open all the time.. As for breakfast, we go down for breakfast early in the morning and there is no staff or waiter to serve us. Tea and coffee was part of the buffet and you have to serve your self. To reach the resturant, we have to walk through dark corridor , apparently they turn off lights at night without taking into account the safety and security. In the morning of last day, the day in which we will leave to airport , we were shocked that no water in the bathrooms and Waited more than thirty minutes To re connect the water ..
there was a loud machine noise coming from the swimming pool side.the air condition was not working well and it was warm all the time .. a small number of employees in the hotel and it seems that the hotel policy applied to reduce expenses with out considering its affect on service and convenience .. in my opinion the hotel does not deserve to be classified under the category of five-star or even four. Would not recommend it to any one.one last thing, a lady with two pice bikini walked from the swimming pool through the lobby in front of reception staff, they only stood and watched.
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- Also Known As:
- Royal Mirage Deluxe Marrakech Hotel Marrakech
- Royal Mirage Deluxe Hotel Marrakech