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Royal Mirage Deluxe Marrakech
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Reviews (458)
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All reviewspool viewel fanaroad noiseexcellent locationhotel is situatedmoroccan stylean ironpublic areasbig poolmin walkbelly dancinglovely poolsnake charmersday triptaginethe hustle and bustleatlas mountains
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Reviewed 24 July 2010

My partner and I arrived in Marrakech on a pumpy flight, we had to run to the arrival gate as it was raining heavily when we touched down...but the heat in the air and the obvious sense of being somewhere quite different was great!!!
Had a fantastic ride to the hotel in a taxi!!! Probably got ripped of a little for the fare....but who cares...
When you first step into the hotel you do get a sense of it's beautiful style, however I must say the rest does not stand up to a 5 Star hotel in my view.
Reception staff were ok and friendly enough, bags got brought to the room. which was also of a fair size and had a balcony....shame the view was nothing too special although we booked the superior room exactly for that. Shower also did not work...
We were there only for two nights and the location was ok. We did not have dinner in any of the restaurants but had lunch at the pool, and room service one night, both were nice to be fair.
Pool is ok and the pool service guy was very attentive and nice, shame that there were lots of pigaons doing "you know what's" around the pool.
Breakfast was only ok for a 5 star, not enough fresh fruit and yoghurt, cheese and ham were not covered and with the heat already in the morning it looked quite dry and turned up at the edges...I had fried eggs and bread, (I stay in a lot of good hotels through work and prev. holidays, therefore can say that this was substandard for 5 star)
I also tried the spa...Hammam with a traditional gammage...unfortunatley all I can say again is that it was ok...just ok, definitely not 5 star.
So as per my rating this hotel all in all was ok...i.e. average but certainly not 5 star....
Marrakech is great though and after our 2 nights there we still had 5 nights to go in the SOFITEL in Agadir....both of which are great and most definitely 5 star...

  • Stayed: June 2010, travelled as a couple
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Thank TheTravelerReturns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2010

I don't normally write reviews but read some previous reviews of this hotel and decided to write one after reading some of the previous reviews. I spent 3 nights at this hotel in end of May with my husband and 3 year old child. The hotel is beautifully decorated in Moroccan style, got a large pool but lost sun towards the end of evening. There were enough lounges and the pool boy was in hand to hand out towels. The rooms are quite big and clean. The hotel is in an excellent location about 15-20 mins walk to the old town and 15 mins to the new town though you might not want to walk when it's about 35C. Taxis are really cheap about 20Dhs to new & old town.

We had breakfast every day at the hotel and couldn't find any fault. They had the usual breakfast buffet items. The amazing thing about this hotel is the staff they are very helpful and friendly even thought not everyone spoke English they did their best to help us. From chambermaids to pool staff every one is helpful.

  • Stayed: May 2010, travelled with family
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Thank NGUN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2010

Please be careful not to confuse this hotel with the Royal Mirage (not Deluxe). We spent 4 lovely nights at the deluxe, and then due to volcanic ash were put up for 3 extra nights at the "non-deluxe". The deluxe has only some 70 rooms but an enormous pool and is truly a deluxe hotel (people on hand to arrange your lounger, sunshade etc). Rooms are spacious and comfortable, and most of all it is an excellent location - just across the road from the city walls, and only 15 mins from centre of Gueliz.

We had no plans to eat evening meals in the hotel, as we were keen to try some of the wonderful restaurants that were all within 15-20 mins walk. But we did have the odd beer (cheaper than bars outside) and a lovely lunch by the pool.

All in all absolutely no complaints and excellent value for the money we paid.

  • Stayed: May 2010, travelled as a couple
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Thank Lloub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2010

I have read the reviews for this hotel before going and was a little worried about what to expect. Many people said that the staff is rude and the hotel should be 3 stars rather that 4. So initially we didn't know what to expect.We booked the hotel with the 50 % discount, so decided to go for it anyway. (with an open mind ) When we arrived the first impression was really good. The hotel is beautifully decorated, in a traditional Moroccan style, the swimming pool area in very nice and the room was quite big, clean with a flat screen tv, the bathroom had a separate shower and a bath. Each room also has a balcony. The hotel is very well located , very near the Medina , but also in a quiet area. (The riads are usually located in the middle of hectic location).
The staff are very nice, I don't know whether they replaced them or whether they re-trained them. The only thing I would say is that the staff dont really speak english and only speak french, may be thats why people said that thestaff are rude. Moroccan people are extremely nice and welcoming, however I have seen some UK visitors in the hotel being rude to the staff and not even looking at them when talking.
The hotell also had a beautiful spa with fitness centre and a hammam, which is very good as I found that the hammams in the town centre usually rip you off and do not provode good services.
Overall, I would definitely reccommend this hotel and I am glad e didnt change our booking, when reading the reviews before.

  • Stayed: March 2010, travelled with friends
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Thank annamanita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2009

Had read the previous reviews which were a mix ,but decided to try it out because of the price. The hotel lobby is beautiful but the service on arrival was not what you would expect in such a nice hotel. The room was fine but the furniture looked old. However, the room was clean and was a typical 4* room. The pool was nice and the staff too. The dinner in the restaurant was absolutely not worth it (not much food for the money). The hotel is also close to the city wall and pretty easy to find.
All in all, good value for the price (except for the restaurant).

  • Stayed: June 2009, travelled with family
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Thank DrRigga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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