Riad El Zohar and Allan, the owner, are both incredible. The Riad looks like a palace; the tiled ceilings are breathtaking, the furnishings and decor made us feel like royalty, and the sunny rooftop terrace with its view over the Medina was very popular with the guests.
The pool was refreshingly cool after a hot day sightseeing or wandering through the souks. The location is perfect for wandering through the souks or going to the main square, and amazingly quiet considering the central location. Rooms open onto a central courtyard only, so there is no noise from outside the riad.
In 30 years of traveling, the best customer service we have ever experienced was provided by Allan, the owner, a UK transplant with an acerbic wit. We arrived mid-afternoon and were absolutely famished. Allan walked us to a nearby restaurant that was open mid-afternoon, most importantly pointing out landmarks to help us navigate back to the riad afterwards. As the alleys through the souks have no visible names, it is easy to get lost. Later, Allan offered to take us on a short walking tour to help us find our way around the souks. Not only was Allan fantastic in pointing out landmarks to help us navigate by (note the window box straight ahead of you, go past the smelly drain, turn left at the Bougainvillea Café, take the alley to the left of the wrapped building, etc.), but he also pointed out several reputable shops, food stalls and restaurants (as well a few that he suggested be avoided), and introduced us to some of the reputable shopkeepers. The "walking tour" lasted about 45 min. and was invaluable to helping us navigate the maze of alleys.
Allen was also extremely knowledgeable about the prices of products, and gave us several good tips to help us bargain. And the customer service didn't stop once we left the riad. Two weeks after we left Riad El Zohar, the area where we live was hit by a bad hurricane. Allan sent us an e-mail wishing us well. Customer service just doesn't get any better than this.
Riad El Zohar is a reasonably priced accommodation in a great location with stellar customer service. Thank you Allan for making our Marrakesh portion of our vacation absolutely fantastic!
- Official Description (provided by the hotel):
- A historic 18th century riad set in the Mouassine district at the very centre of the Medina - the old city - right at the start of the souks. Perfect riad for exploring the city & for exeriencing local life ... more less
- Reservation Options:
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- Also Known As:
- Riad El Zohar Hotel Marrakech