We so looked forward to our New Year in Marrakesh and chose the Kssour Agafay for its location and its top rating. Location was fine - very close to the Souks etc., but the Riad was not what we were expecting. Room was no more than a corridor overlooking a buildings site. Beds were comfortable, but room was dark and we were unable to open window due to dirt form building site.Other small window was overlooked by tented family constantly vcooking a barbecue. Food at Riad(breakfast) was poor and stale. Staff seemed willing but although they spoke English, really didn't understand. Although trips were offered in room info - they were unwilling to arrange. Complaints were met with disbelief and arrogance by the owner.
Very few public rooms available and no chair in room so nowhere to sit after a long walk round the souks.
In conclusion - very disappointing and certainly not 5 star.
Celebrated New Year at La Sultana - same price - wow what a difference - thi s was a real treat
- Official Description (provided by the hotel):
- Kssour Agafay (Palace Agafay) Morocco’s first ever chic and stylish private member’s club doubles as an exotic luxury Marrakech hotel. A medieval dream comes true! In one of the only and last remaining, authentically restored and kept city-center Riads of Marrakesh, noble Moroccan hospitality is celebrated at its truly best in this Marrakech hotel. The Kssour Agafay is located in the very heart of Marrakesh spread over three floors. An absolute unique building dating back to the late 15th century, a character of a building with breathtakingly beautiful stone carvings, hand painted ceiling panels, hand layered mosaics, all of which date back to the time even before America was discovered by Christopher Columbus… ... more less
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