We actually didn't end up staying at the Dar Naima after seeing the room and the lack of people (staff or otherwise) anywhere in the place.
We happened to arrive in Marrakech by bus during a taxi strike. Due to this, we decided to call Dar Naima and ask if it would be possible for them to send a car to pick us up at the Supratours station.
I was told by the woman on the phone that it would be no problem, she asked when our bus arrived (3pm, it was currently 11am) and told me a driver would be there to meet us and would be holding a sign with our name on it.
Our bus arrived at 2:40pm so we weren't concerned when we didn't see anyone waiting for us. But by 3:30pm, after numerous unanswered calls to the hotel, we realized no one was coming and had to get a ride in a work truck to the hotel.
Once there, a woman answered the door, we told her our name and she led us into the main courtyard. This place had obviously been a beautiful riad at one point in time, but currently it had a dry fountain in the middle and dead plants all around, spiderwebs in the corners.
After she called out to the owner a few times with no reply, she took us up to our room, said something to us in French very quickly and disappeared. Unfortunately we don't speak French and didn't have time to catch her to find out what she said.
After waiting a few minutes, not sure if she was coming back or not, we looked around a bit and never saw a soul in the whole place. We did find a second door leading into our room that led up the rooftop, the door was unlocked and we discovered the key we had did not fit.
We then started to notice more things, our room had a sitting area, when you sat on the sofa a cloud of dust errupted from it. Upon noticing this, we hit our hand to the bed and the same thing happened. Honestly, we were too scared to look under the bed covers, I hate to think what was there.
At this point we realized if we were going to enjoy our 3 night stay in Marrakech we would have to find new accommodation. We went to an internet cafe and called a couple of nearby riads until we found one with an available room.
We returned to Dar Naima, grabbed our bags and informed the same woman that had let us in that we would not be staying here. She went and got a young man who spoke English. We told him why we were not staying and he begged us to come in and talk to the Manager, the Manager apparently was too busy to come out to us, he said we had to go to her.
To make an even longer story short, we discovered they had no other guests in the hotel, but still tried to say we owed them for 2 nights because they couldn't book the room on such short notice. We said we would pay for 1 night and we did.
I would not recommend this riad to anyone. There are so many beautiful and well cared for Riads in Marrakech, I'm sure you could find one better.
- Official Description (provided by the hotel):
- Enjoy the charm of Marrakech in an authentic riad. Among the first riads / guest house in Marrakech, the Dar Naima has preserved the soul of this ancient dwelling house. Ideally located next door to the souks and 3 minutes walk from the famous Jamaa El Fna square, its two patios offer space in a trees and plants ambiance, its large terrace shows a breathtaking view on the Atlas mountains, the Koutoubia and the rooftops of Marrakech. ... more less
- Reservation Options:
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- Also Known As:
- Dar Naima Marrakech
- Dar Naima Hotel Marrakech