Upon arrival, my girls & I were not impressed at where this Riad was located. Never the less inside is lovely. Every room is different, but our rooms in particular were nice and spacious. I was not impressed by the fact that our bathroom had no door, which meant when showering/using the toilet one could be seen.
Our room upstairs was contaminated with Ants & 1 morning I woke up to see Ants taking over my friends’ bed. Due to this we ended up changings Riads. (Although I must say that when we reported this to Yassen, he informed the cleaners who spent 3 hours thoroughly cleaning our rooms).
The customer service was exceptional (Yassen in particular is very funny, caring, and down to Earth), however the Hotel manager Yussef is useless, and even took his holiday without informing us. In fact, I could go as far as to say that he leaves Yassen to sort all issues out, instead of fulfilling his managerial roles.
If you’re looking for cheap & cheerful (and don’t mind Ants) Riad then this is for you.
- Official Description (provided by the hotel):
- Simplicity - authenticity - Riad Elsagaya - Marrakech The riad is ideally located in the centre a Marrakech, a few minutes on foot from the magical Jamaa El Fnaa square and from the new city “Guéliz”. Annabella and Youssef, an Anglo-Moroccan couple, will look after you during time of your the stay. than the riad has 8 rooms that can accommodate 2 or 3 people and a large suite for 4 people ... more less
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- Also Known As:
- Riad El Sagaya Marrakech
- Riad El Sagaya Hotel Marrakech