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“Honeymoon in Marrakech” 3 of 5 bubbles
Review of Palais Sebban

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Palais Sebban
Ranked #60 of 505 Hotels in Marrakech
Certificate of Excellence
Dorchester, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Honeymoon in Marrakech”
3 of 5 bubbles Reviewed 7 March 2014

This is not he place to stay in January unless you want to freeze to death. The open air atrium sends cold air around the reception area and the galleried bedrooms. We moved bedrooms twice as we were so cold. Whilst the staff are delightful and helpful and the situation of the riad in the Old Quarter charming, the food is barely adequate , breakfasts particularly disappointing. However, the rooftop terrace is charming which although had no views it was a peaceful place. Would we go back ? to Marrakech , Yes. To Palais Sabbern- No, not unless they address these issues.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Karan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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569 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Polish first
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  • Any
English first
London
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 March 2014

This was a dream place to stay to celebrate Valentines and our wedding anniversary. We were given a most gorgeous room with chandelier in red glass, exotically decorated and furnished. Add to this the courtyards with fountains, the helpful staff, the rooftop seating areas and views and the fact you are only 8 minutes walk from the main square - it couldn't be better, we were made a real fuss of - a free candle-lit dinner and and massage in their charming little spa. It was a hidden jewel reached from a narrow passage that gave no hint of what was in store!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank frances070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 26 February 2014

We'd read some of the reviews so were really looking forward to staying here. We had a private transfer from the airport (part of a BA package) which dropped us just outside an archway and deposited us with a local porter. The walk to the Riad, as we'd read, was, erm, interesting. Narrow alleyways, looking far from a centre of Hotels... We entered through an ornate, but nondescript (in that there as nothing that showed it was a Riad) door into an indoors (mainly) alleyway before finally fining another similar door where we were greeted by the fantastic concierge. We were treated to mint tea (we were given the option of going straight to out room, but felt that would be rude) and a brief chat about what we wanted to do during our stay.
We'd both been to Marrakech before, but stayed in more 'western' style accommodation. Never again. This place was so beautiful. The room had bags of character (but no interior door once inside (so be aware of the implications for midnight toilet trips... you had to like each other not to get performance anxiety)
First night out we returned from the main square and were ever so slightly uncomfortable with the walk through the alleyways, but not so much that it stopped me going back out for chocolate. We met a couple the next morning who we became friendly with. They had come across a gent in high vis claiming to be ‘security’ and were wary of him. We asked the hotel and it turned out this was genuine and we came across him several times and he was good to his word in accompanying us to the hotel, with no pressure for a tip (we did give him one on the final night). I’m not sure he was needed as it was a friendly place, but if it helps reassure some people then great.
If we are ever to return, then we would look to stay here every time and that really is not like us. Superb.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RugbyKev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Helier, United Kingdom
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 23 February 2014

My partner booked Palais Sebban as a surprise trip for my birthday and we weren't disappointed.

Don't be put off by the journey from the main gate down the winding Derb, particularly at night. Once you're through the main door, you'll be delighted at the architecture of the reception, courtyards and terraces.

We had a fantastic room to start with and were then kindly upgraded to a suite overlooking the main courtyard. Absolutely sublime.

The staff were nothing but helpful (particular thanks to Moustafah on reception who couldn't do enough to help us and point us in the right direction).

There have been lots of negative reviews about the food here, which unfortunately, we have to agree with. However, the management assured us that they were looking to address this in the very near future, which if they do, will give the Pallais Sebban top marks all round.

Highly recommend, and if you're still worried about the food reviews, eat out, particularly at Le Tobsil for dinner which is just around the corner - sublime!

We couldn't have been in a better location, close enough (but also far enough away) from the mad markets of Marrakesh.

Not to forget the onsite spa. We had a Hammam and massage which is an absolute must!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 24 January 2014

My husband, 3 year old, and I stayed at the Palais Sabban for 4 days this past week (January 2014). We had a wonderful time and loved the Oudaya room we were given.

I had read some of the negative reviews of the Palais Sabban on Tripadvisor, and I think that misaligned expectations might be the cause of some travelers' discontent. Do not think of this as booking a hotel. You aren't going to a 3 or 4 star hotel at all. You are going to stay in a home that used to be an old palace. Trying to match up this experience with, say, a mid-tier Hyatt or an upscale Holiday Inn is just apples to oranges. Here's what I would have wanted to know before booking:

This Riad is very clean and has intrinsic, traditional décor. On first glance, the shower seemed a bit dark and the floor of the shower is cement rather than modern tiles, so it wasn't what we were used to, but once we used the shower we realized that our eyes adjusted quickly and it wasn't that dark at all, and we also found the cement to be very smooth and polished, so it was actually very nicely made - just different than what a modern hotel might have. There was a heated towel rack next to the shower and it really warmed the entire bathroom. I wish we had one at home now! There were clean robes, soaps, and shampoos in addition to towels, too.

Although we speak enough French to get by, we used only English at the Riad and had zero communication problems. The staff was very friendly to us and helped us secure a dinner reservation at a restaurant we had heard about. They also brought breakfast to our room at 5 am on our last day so that we could be ready for an early flight and arranged a car to take us to the airport.

Breakfast was - we thought- better than a standard continental. Each morning, we took a table in the dining room and they brought out a large tray, just for us. There were 3 of everything (one for me, one for my husband, and one for our 3 year old daughter) and the selection included hard boiled eggs, sweet pastries, rolls, shot glasses of fresh sweet yogurt, fresh squeezed orange juice, and more. It was far more fun than the standard tray of ham and cheese next to a bowl of commercial yogurt cups that many places offer! Our only complaint: the coffee was pretty bad. Like, it was lukewarm and the Nescafe-type crystals wouldn't fully dissolve. The Morroccan tea was amazing, though, so perhaps the trick is just not to _expect_ US or EU type coffee!

We didn't eat dinner at the Riad, so I can't speak more to the food.

Our room had an old world glamour to it. Upon close inspection, you could see that some of the beads on the walls and mirrors were missing or chipped, but it added to the charm of being in someone's house (again, don't think "hotel"). The colors of the Oudaya room are fabulous - golds and burgundys with a burgundy chandelier (glass) and sparkles/tiny mirrors accenting everything. They had put a twin bed in our large room for our daughter, and it was perfect. Although we didn't sleep with the decorative cover atop the blanket on the beds, the covers had a satin sheen with no stains and smelled like clean laundry, so they were far less "skeevy" than the covers at most US hotel chains!

The entire Riad had a soft, fruit-and-spice smell in the air and I can see how the outdoor parts would be breathtaking in warm weather. It was rainy for most of our stay, yet we still enjoyed sitting outside during dry bouts! Internet wasn't available in our room, so we used our tea breaks in the sitting areas to get online. There is a little (or maybe I should say not so little!) turtle who lives in the garden with his friend (another turtle), and while I checked us in upon arrival, one of the staff who was straightening up outside brought my husband and our 3 year old over to meet it. The whole scene is pretty charming.

As some travelers have mentioned, when you first get to the Riad it can be a bit daunting because you have to go down a fairly dark and lonely alley to reach it. Trust me, though, it turned out to be totally safe and the entire city has alleys like that. It's just a little creepy because it's new to you - after a day you'll find it really cool and your guard will go down. The location is pretty prime. We were able to walk to most of the places we were interested in and felt safe enough to walk home at night (say 10 to 11 pm). As an aside for those with kids, we did not bring a stroller because we didn't know what the sidewalks would be like. We probably could have used it, but with only one light 3 year old, we were okay carrying her/walking her.

In summary, if you really have to force a star rating from the hotel scale onto this place, it's about 3.5 out of 5 star (or maybe a 4 star in warmer weather when the outdoor parts are blooming and dry). That said, the experience of staying there was just what we were looking for and we would recommend this place to friends and family, so the overall experience rating is great.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MasalaTravelBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 January 2014 via mobile

I booked this trip as some winter sun was needed and a bit of cultural difference was what the doctor ordered.

This riad gives you the real morrocan experience, from the entrance right the way through to your room you will not be let down. Staff were helpful especially Ibrahim who spoke very good English. Breakfast was great and the waiters were happy to accommodate my fussy wife.

Location couldn't be better, situated less than 5 mins walk from square, everywhere is walking distance.

No more than 3 days needed unless you are planning on doing the excursions. Overall an experience I will never forget.

Stayed January 2014, travelled as a couple
Helpful?
Thank Adam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grimsby, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 January 2014

When we walked down the ally from the noisy road to the Riad we wondered what on earth we had done...When we entered the door way to the Riad it blows your mid ..it really is a fabulous building,
The staff Salima (reception) went out of her way to be very helpful and spoke very good English which helped as we speak very little French .We were taken into the stunning courtyard for mint tea ,which Omar served us. Omar was excellent nothing too much trouble very efficient and always ready to help.
Adnane gave us tips about the main square which was five minutes walk away Jamaal el fna, don't drink the water , be aware of pick pockets and avoid the henna tattoos as most people are allergic to them .

The bedroom we stayed in was eqaully mind blowing and very quiet at night ...the breakfast was ample , and the bar and food prices were average for hotels in the area. bottle of red about £14.The beds were very comfortable and everywhere very clean
We stayed over Xmas so it was too cold for the pool but it was very clean and if the weather had been better I would have been tempted.
The location of the Riad was perfect inside the Medina walls so just about everywhere we want to to visit was within walking distance.
There was only one point I would like to mention as a negative , was the very ,very noisy cleaning staff bickering from 7 in the morning and continuing for most of the day right outside our bedroom .It appeared that they had no where else to work sorting laundry ...I think maybe that's one for the management to sort as the staff had no where else to do it .

All in all a great stay and we are looking forward to our next visit

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank carolb429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palais Sebban

Property: Palais Sebban
Address: 43 Derb Moulay Abdellah Ben Hsseine | Quartier Laksour, Marrakech 40000, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#32 Spa Hotel in Marrakech
#42 Luxury Hotel in Marrakech
#45 Business Hotel in Marrakech
#48 Family Hotel in Marrakech
#100 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Palais Sebban 4*
Number of rooms: 25
Official Description (provided by the hotel):
The owner and former king in Sebban give his name to his beautiful Palace that has been care fully ma intained by his family for over a centery.In 2006 and efter 4 years of renovationand restoration, it became a Moroccan Andalusian architecture jewel. (Zellige,Marbre,carved plaster ,Berber carved wooden, ceilings and original ceilings (Glaoui period),Marbled fontaine ....Everything in this palace of a thousand and one night makes you dreaming and soak up the Oriental culture. ... more   less 
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Also Known As:
Palais Sebban Marrakech
Palais Sebban Hotel Marrakech

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