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“A truly unique hotel hidden in a busy city”
Review of Palais Sebban

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Palais Sebban
Ranked #66 of 500 Hotels in Marrakech
Certificate of Excellence
Bromham, United Kingdom
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“A truly unique hotel hidden in a busy city”
Reviewed 18 March 2014 via mobile

We stayed for 5 nights towards the end of February to catch a little sun and culture. When arriving at the hotel, what a lovely surprise once you get through the crazy busy centre and narrow streets to get to the hotel. It felt quite magical if you like something different. We were greeted immediately which made our holiday begin straight away. We were told that they would be upgrading our room the next day so we didn't unpack just quickly changed and went to explore. It is only a few minutes walk from the main square and on route there is a cash point. If you walk the opposite way it's about 20 minutes to the new town which has more modern shops and restaurants rather than the traditional souks on your doorstep. The breakfast was fine, they sometimes fetched out pancakes there was always a selection of meats, cheese, eggs etc plus some form of cakes, I drank fruit tea and on the 3rd day we learnt they did omelettes which were very tasty. The rooftop had sun beds and chairs which we made the most of as we had lovely weather. We had 3 rooms in 5 nights... We began in a bright cheerful room in a small courtyard behind the pool which was tranquil, we then had 3 nights in our upgraded room which was large, cold and in the main courtyard right by reception making this room rather noisy, as people just talking could keep you awake as you could hear every word. Our 3rd room was on the roof it had a shower in the actual room, unusual but it worked. I have to say I would have been happy with the first room but we just went with it and absorbed the experience. There was a small pool in the courtyard, more of a plunge pool than a swimming pool. The reception and waiting staff were efficient and pleasant and we did tab all of our food and drink. We kept a record and it was pretty accurate when we paid on departure. I will say that they burn candles which agitated my nose and eyes, I wished for antihistamine so a warning to you fellow sufferers. In summary I would recommend this hotel to those who like something different who would appreciate the quirkiness, it has a good location with helpful staff and individuality in each room.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Chipsagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Cleanliness
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2014

Have just returned from here with friends....marvellous place. All the staff were lovely, the rooms and food great, couldn't fault it and want to return. Its only a 10 min walk to the main square where all the action is. We wanted to go camel riding and the guy on reception organised a guide to collect us from the Riad and take us to our camels where we dressed like traditional Berbers and trecked through the palms and dunes. I would say that for the money we paid it offered us a great experience and we had an action packed stay from the moment we landed. Thank you to all the staff at the riad 10 out of 10!!.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Phoebss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 March 2014 via mobile

The rooms are very large. I really liked the decor. The room doors and windows are not sealed. So some cold air came in. If you stay in warmer months this would be a good thing. We were warm enough with the extra blankets they provided. The bathrobe in the bathroom was nice too.
The location was good. Close to many things. But it was hard to find at first. I would request that they update the map location.
The hotel staff is nice. I was practicing my French the entire time. (Of course they speak English too). The breakfast is good and the outdoor areas are beautiful. I would stay here again.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kungfukristin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorchester, United Kingdom
Level 3 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 March 2014

This is not he place to stay in January unless you want to freeze to death. The open air atrium sends cold air around the reception area and the galleried bedrooms. We moved bedrooms twice as we were so cold. Whilst the staff are delightful and helpful and the situation of the riad in the Old Quarter charming, the food is barely adequate , breakfasts particularly disappointing. However, the rooftop terrace is charming which although had no views it was a peaceful place. Would we go back ? to Marrakech , Yes. To Palais Sabbern- No, not unless they address these issues.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Karan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 March 2014

This was a dream place to stay to celebrate Valentines and our wedding anniversary. We were given a most gorgeous room with chandelier in red glass, exotically decorated and furnished. Add to this the courtyards with fountains, the helpful staff, the rooftop seating areas and views and the fact you are only 8 minutes walk from the main square - it couldn't be better, we were made a real fuss of - a free candle-lit dinner and and massage in their charming little spa. It was a hidden jewel reached from a narrow passage that gave no hint of what was in store!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank frances070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 February 2014

We'd read some of the reviews so were really looking forward to staying here. We had a private transfer from the airport (part of a BA package) which dropped us just outside an archway and deposited us with a local porter. The walk to the Riad, as we'd read, was, erm, interesting. Narrow alleyways, looking far from a centre of Hotels... We entered through an ornate, but nondescript (in that there as nothing that showed it was a Riad) door into an indoors (mainly) alleyway before finally fining another similar door where we were greeted by the fantastic concierge. We were treated to mint tea (we were given the option of going straight to out room, but felt that would be rude) and a brief chat about what we wanted to do during our stay.
We'd both been to Marrakech before, but stayed in more 'western' style accommodation. Never again. This place was so beautiful. The room had bags of character (but no interior door once inside (so be aware of the implications for midnight toilet trips... you had to like each other not to get performance anxiety)
First night out we returned from the main square and were ever so slightly uncomfortable with the walk through the alleyways, but not so much that it stopped me going back out for chocolate. We met a couple the next morning who we became friendly with. They had come across a gent in high vis claiming to be ‘security’ and were wary of him. We asked the hotel and it turned out this was genuine and we came across him several times and he was good to his word in accompanying us to the hotel, with no pressure for a tip (we did give him one on the final night). I’m not sure he was needed as it was a friendly place, but if it helps reassure some people then great.
If we are ever to return, then we would look to stay here every time and that really is not like us. Superb.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank RugbyKev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Helier, United Kingdom
Level 5 Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 23 February 2014

My partner booked Palais Sebban as a surprise trip for my birthday and we weren't disappointed.

Don't be put off by the journey from the main gate down the winding Derb, particularly at night. Once you're through the main door, you'll be delighted at the architecture of the reception, courtyards and terraces.

We had a fantastic room to start with and were then kindly upgraded to a suite overlooking the main courtyard. Absolutely sublime.

The staff were nothing but helpful (particular thanks to Moustafah on reception who couldn't do enough to help us and point us in the right direction).

There have been lots of negative reviews about the food here, which unfortunately, we have to agree with. However, the management assured us that they were looking to address this in the very near future, which if they do, will give the Pallais Sebban top marks all round.

Highly recommend, and if you're still worried about the food reviews, eat out, particularly at Le Tobsil for dinner which is just around the corner - sublime!

We couldn't have been in a better location, close enough (but also far enough away) from the mad markets of Marrakesh.

Not to forget the onsite spa. We had a Hammam and massage which is an absolute must!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palais Sebban

Property: Palais Sebban
Address: 43 Derb Moulay Abdellah Ben Hsseine | Quartier Laksour, Marrakech 40000, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#37 Spa Hotel in Marrakech
#45 Business Hotel in Marrakech
#48 Family Hotel in Marrakech
#49 Luxury Hotel in Marrakech
#100 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Palais Sebban 4*
Number of rooms: 25
Official Description (provided by the hotel):
The owner and former king in Sebban give his name to his beautiful Palace that has been care fully ma intained by his family for over a centery.In 2006 and efter 4 years of renovationand restoration, it became a Moroccan Andalusian architecture jewel. (Zellige,Marbre,carved plaster ,Berber carved wooden, ceilings and original ceilings (Glaoui period),Marbled fontaine ....Everything in this palace of a thousand and one night makes you dreaming and soak up the Oriental culture. ... more   less 
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Also Known As:
Palais Sebban Marrakech
Palais Sebban Hotel Marrakech

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