When we arrived at the hotel. the guy on reception asked for payment. I told him that I had already paid online but he insisted that I had not. There were quite a few people at reception and the way he was speaking to me was as if I was trying to cheat him and it was very embarrassing. I had to go online with my laptop and get my credit card statement up to prove that it had been paid. Even then he wouldn't believe me and called the manager and we were allowed to go to our room after about forty five minutes.
When we got to the room the window was wide open (January!) and it soon became apparent why when I closed it. The smell of sewage was unbelievable. I complained to the reception and the guy said that other people had complained about that room.
We were then given another room.
I have stayed at the other Marrakech Ibis next to the station and that has always been fine.
- Official Description (provided by the hotel):
- At the exit to Marrakech, the Ibis Moussafir Marrakech Palmeraie hotel is ideal for a relaxing holiday or a seminar/conference. Close to the city centre and the finest tourist sites of Morocco, the hotel puts at your disposal a bar, a restaurant with Moroccan specialities or international cuisine and well-lit parking. It has a swimming pool, and a convivial terrace with deck-chairs. The 7 suites and 147 air-conditioned rooms have Wifi Internet access. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, Odigeo, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Ibis Marrakech Palmeraie reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Accor Marrakech Palmeraie