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“Incredible service and hospitality”
Review of Riad El Mansour

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Riad El Mansour
Ranked #100 of 496 Hotels in Marrakech
St Albans, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Incredible service and hospitality”
Reviewed 29 February 2012

We recently had a three night stay and would highly recommend the Riad El Mansour to anyone thinking of going to Marrakech. We were met at the airport by our friendly taxi driver (organised by the riad) who walked us right up to the door of the riad. The sights and sounds can be quite overwhelming at first and the riad was a welcome oasis of calm. The location of the riad was good for us as we were within easy walking distance of the YSL gardens just outside the medina and yet could easily walk down to the souks and the main square. On arrival we were given valuable local information by Abdess regarding places to go and anything to avoid which proved very helpful. We ate in the riad on our first night, the traditional food was delicious and the setting is just so romantic. Throughout our stay we found the staff at El Mansour simply delightful, they could not do enough for us. Our room was beautiful, cleaned twice a day and beds turned down at night which was a lovely touch. We were never pressured to be in a particular place at any time and overall the staff at El Mansour helped our trip to be absolutely unforgettable.

  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank miss_jess78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Lancashire
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 February 2012

We have just arrived home from a 4 night stay at this riad and only have positive things to say about Riad El Mansour and it's staff . We were on the last leg of our honeymoon and had booked this place via a hotel search website.

The staff are totally concerned about your satisfaction and customer service here leaves us british somewhat embarrassed about our standrads at home! The bar is set - nothing is too much trouble. Breakfast on the terrace is delicious, the in house hammam is a must and the selection of books, dvds and board games is great if you want to spend time away from the hustle and bustle of the medina. The staff even posted my postcards!!! A lovely extra touch was a bunch of flowers and wedding candle and note in the room on arrival, as the staff knew that we were on our honeymoon!

Located in the medina, this riad is a great location - it is a 15 minute walk from 'The Square' Jamma-El-Fna, which is perfect to be near enough to the bust Marrakesh streets and magic, but far enough away to feel like you aren't constantly 'in-it'. The staff ib duty came to meet us on arrival to ensure that we found the riad as it is not on a main street (perfect for quieter night sleep!)

It is within walking distance of all main tourist spots and is a 5 minute walk from the bus station & Jardin Majorelle. Also within walking distance from Gueliz where we found a number of excellent restaurants and cafe bars, plus bars if you do fancy a tipple.

The room was exquisite, with a fantastic shower, constant supply of mineral water and fruit and a very comfy 4 poster bed! Also, a tv with digibox & DVD player as above, plus an ipod docking station and free wi-fi. Very tastefully decorated and with a handy guide. The hotel gave us on arrival a tour of the riad, and a (much appreciated, especially with the additional souks section map!) map with highlighted recomendations around the city. The whole riad is a real gem and gives you a real feel of Marrakesh.

All staff were fantastic and we would like to thank them again for making our stay totally perfect! we hope to return soon!

Room Tip: we stayed in the suite which was really roomy, but all other rooms seemed to be really spacious too...
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank charmypants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 February 2012

We recently stayed for three nights at the El Mansour on our first trip to Marrakrech. Our arrival was on the actual day of my wife's Birthday so we were hoping for a good reception as this was a last minute surprise trip. The taxi driver meeting us at the airport, all arranged at reasonable cost by the Riad, was excellent and gave us a very warm welcome. We were greeted at the El Mansour by Abdess who was absolutely charming and made us very welcome.Birthday flowers, snacks and fruit were provided in our lovely room and at Dinner that evening a further surprise in the form of a lovely Birthday cake was presented at no extra cost. Nothing was too much trouble for these people and a number of five star hotels, particularly in the UK could learn a lot from them.
The next morning with no time pressure we breakfasted on the roof terrace of the Riad under a clear blue sky. The food, in particular the omelettes, home made yoghourt, and fresh orange juice were all first class as was the service from an ever smiling Abdess. We were also introduced to the Manager Wadi who provide extremely valuable local information on where to go and what to avoid.
Every courtesy was extended to us throughout our short stay and even the taxi driver who ferried us back to the airport at the end of our stay was absolutely charming; again all arranged without fuss by the Riad.
Both my wife and I have experience of this type of business in the UK having run a small hotel in the UK for eighteen years, so we know just how difficult it can be to keep up tjhis standard of facility and service.Without hesitation we considered our experience of Riad El Mansour as one of the best we have ever had, and would thoroughly recommend it.

Room Tip: We stayed in room 1 on the ground floor which was lovely and very quiet.
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 February 2012

I took my three teenage children for a pre-Christmas break. We had a wonderful time and we could not fault the El Mansour in any way. Service was superb...food fantastic, and rooms extremely comfortable and clean. Would thoroughly recommend.

  • Stayed December 2011, travelled with family
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Helpful?
1 Thank CS4_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 February 2012

Amazing service+wonderful location+beautiful riad.

  • Stayed February 2012, travelled with friends
    • Value
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Helpful?
1 Thank Caramel_Sandiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 February 2012

A wonderful riad in the heart of the Medina. Excellent service, very comfortable rooms and beautifully decorated. Would thoroughly recommend.

  • Stayed February 2012, travelled with family
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Helpful?
2 Thank lg1186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 February 2012

Arriving to Marrakech's Medina for the first time can be overwhelming. Luckily Riad El Mansour sent us a timely airport transfer that helped us navigate through the labyrinth of narrow streets. Your first impressions can be deceiving as the driver drops you at a busy marketplace with stalls selling everything from motorcycles to cow heads! Then he leads you into more quiet and residential dirt packed alleys. Just as you approach a dead end and start to wonder where the heck you have gotten yourself into you see the large welcoming entrance of the Riad and behind it, a beautiful and peaceful oasis that you'll be happy to escape back to when the busy Medina gets too much.

The staff were all wonderful, and Abdess was very attentive, just what you'd expect of the famed Moroccan hospitality. Upon arrival he sits down with wide-eyed guests who like us are wondering how they will ever find their way on their own, with a well-annotated map and a cup of mint tea to instruct them calmly before setting them free in the wild arenas of the town. Armed with that knowledge you won't feel that lost anymore and soon come to enjoy the walk home through the quiet alleys at the end of a busy day. We were two young women travelling together and we never felt unsafe when walking back to the Riad.

The Riad and its rooms are beautiful and decorated with taste. Online I had read reviews about common issues in Marrakech such as lack of heating or hot water, no toiletries in the rooms and so on. Rest assured, El Mansour is not one of those places: there was more than enough heating to keep us warm on cold nights, with even a radiator in the bathroom encouraging us to jump into a warm morning shower. There was no tv in our room (Room 4), but there is no need for one in Marrakech with so much to see and do- I actually prefer it that way- and there are plenty of nice cozy lounges in the Riad where you can hide away with a book. Breakfast was absolutely delicious: freshly squeezed orange juice, fresh fruit salad and homemade yogurt were my favourite goodies enjoyed on the sunny terrace of the hotel.

We also tried the in-house hamman for the full-on treatment and were very happy with the service. One night we dined at the Riad, and although it might seem more expensive than some other places, the quality (and enormous quantity) of the homemade food are all worth it- especially for those lazy days when you don’t want to go out for dinner. Although for us perhaps it was a bit too much food, we noticed it's a Moroccan thing to have big meals. As for distance to main sites, the Riad is about a 15 min walk to the main plaza, and even closer to the souks. When in the Medina your best bet is to walk everywhere since the narrow alleys, already overcrowded with motorcycles, bicycles, people, donkeys and horses, struggle to fit anything else – just make sure you don’t forget your map! And if it comes to worse, you’ll always find someone ready to help you out (but don’t forget to tip).

El Mansour’s best quality is probably the service – the smiling, welcoming and friendly attitude of the staff makes you feel that whatever you may need, you can rely on them to help you. One such incident involved my watch which was accidentally broken (missing piece) while taking one of the treatments. Abdess offered without me needing to ask to have it fixed while we enjoyed the day. At our return my once again perfect watch was waiting for me. To conclude this long story, I will only say that this Riad deserves the great reviews it has gotten.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
5 Thank spLotchediNk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad El Mansour

Property: Riad El Mansour
Address: 227 Derb Jdid | Bab Doukkala, Medina, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#23 Romantic Hotel in Marrakech
#25 Family Hotel in Marrakech
#53 Spa Hotel in Marrakech
#69 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Riad El Mansour 4*
Number of rooms: 6
Official Description (provided by the hotel):
6 bedroom hotel ... more   less 
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Also Known As:
Riad El Mansour Marrakech
Riad El Mansour Hotel Marrakech

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