I don’t know where to start in praise of this place.
I guess from the start! I was, (like so many other first timers to Marrakech) bogged down with choices and narrowed my search down to five riads, having emailed all of the five, Riad El Mansour was the first to reply, they were unfortunately fully booked for part of my stay, but Abdess suggested that perhaps I spend some time in Essaouria whilst they were booked.
I had always wanted to go there, and Abdess arranged everything for me, including the booking of the hotel there.
Another thing I was very impressed about was in these bleak times of recession, Riad El Mansour were the only ones that actually offered me a discount to take into account the weak pound. In these current times, that was a very nice gesture.
My husband is vegetarian, and I mentioned to Abdess in the emails of this case, as I wanted to eat at some restaurants and at the hotel and wondered if he had any recommendations.
He advised of some good choices of places to eat (I will add reviews of these places shortly)
The best meal to be had was by far at Riad El Mansour (more of this later!)
Upon arriving at Marrakech airport over an hour late, I was worried that the hotels driver would not be there to meet us, this was a complimentary service offered by Riad EL Mansour, I had heard on trip advisor some horror stories about the taxi drivers at the airport and was not relishing the thought of having to get in a taxi there.
Much to my pleasure, Mustapha, the hotels driver was there to meet us, he welcomed us with a cheery smile, insisted on taking all of luggage, and made us feel so welcome right from the offset.
The drive from the airport to the hotel was around 15 minutes, in this short time Mustapha (who spoke perfect English) told us a brief history of his amazing city.
When we got close to the hotel, Mustapha took our cases from the boot of the car and lead us to the hotel.
The area was amazing, such a sensation on all your senses! We were faced with a huge black wooden door, and did not know what to expect.
A few seconds later we were welcomed by Abdess the manager, and the person who was so helpful in our (many) emails! He immediately got another member of staff to take out luggage upstairs to our room.
We were in Room 2, the room was so beautiful, and there was a welcome gift, along with a map, and a welcome card for us. A lovely touch. We unpacked, and then went down to meet Abdess, he took us around the Riad and gave us a short history. We then went upstairs and were offered complimentary drinks. Abdess then chatted to us telling us about Marrakech and gave us some wonderful tips.
The terrace was amazing, so peaceful and quiet, a real suntrap.
On the terrace there was a small gym, I knew of this beforehand, and was pleased to use the facilities as I am training for the London marathon this year!
We were a little worried of venturing out for the first time, but Abdess pointed us out on the map where we were, and he offered us the hotels mobile phone, but promised us that in the 3 years Riad El Mansour had been open, only one person had ever needed to use the phone to be found! Abdess walked us out of the hotel for the first time, and pointed us in the direction of the souks.
We ate at the hotel on our first night, my husband had his vegetarian feast, and I can honestly say it was the best meal (and so much food) I had in Marrakech. The cook there, Latifa is a wonderful cook. (Thank you Latifa, she also gave myself a cooking lesson)
The other restaurants we ate in were Al Fassia, and Fondouk.
Abdess arranged a taxi to pick us up at the hotel to take us to both of these restaurants, and also the same taxi was waiting for us outside the restaurants to bring us back ‘home’ the taxi driver walked us right to the front door.
Every evening our room was cleaned, (and of course, in the mornings as well) there were slippers at the bottom of our bed, lovely bathrobes, and toiletries that were absolutely first class.
On our second day we had a hammam, an amazing experience, a lady came in, and scrubbed us, and you wouldn’t believe the amount of dead skin we saw! You must try this along with the massage.
We were in Marrakech for 4 nights, we wanted to stay 6, but as mentioned, unfortunately the hotel was fully booked.
We found the best way to get to Essaouria was by coach (Supratours) Abdess had already arranged for our coach tickets to be bought in advance for us.
It really seems as nothing is too much trouble for the staff there.
It is really 5 star service, but without the formality and stuffiness, it was like being at home, we felt so relaxed.
Thank you all at the hotel, I am now planning to come back over New Year. If you want the best service, Riad EL Mansour is for you.
We will be back!
Alice and Stephen
- Official Description (provided by the hotel):
- 6 bedroom hotel ... more less
- Reservation Options:
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- Also Known As:
- Riad El Mansour Marrakech
- Riad El Mansour Hotel Marrakech