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“One of best places we have ever been to!”
Review of Riad Zolah

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Riad Zolah
Ranked #146 of 499 Hotels in Marrakech
Certificate of Excellence
Frankfurt
1 review
“One of best places we have ever been to!”
Reviewed 30 June 2009

We booked Riad Zolah due to the tripadvisor ratings and our expectations were more than exceeded! The service was just incredible (5* is underrated by far!). Ismail and his team are just fabulous.
Furthermore: lovely rooms, great decoration everywhere, fantastic location, amazing roof terrace, etcetc.
We wud love to come back into this oasis of calm within the medina!!

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank minttea23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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583 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
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  • Dutch first
  • English first
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English first
London
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 June 2009

Riad Zolah is a lovely gem hidden within the chaos of the city. Once you enter the Riad, you are taken into a new world of peaceful luxury. The staff are wonderful, they make you feel at home, they are genuine in their hospitality and nothing seems to be too much bother.

  • Stayed June 2009, travelled as a couple
    • Value
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Helpful?
1 Thank LondonIcemaiden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
1 review
Reviewed 22 June 2009

My spouse and I stayed at Riad Zolah with our 5-year-old son and enjoyed every minute. The general managers, who gave us great recommendations for sights to see and places to eat, are professional, knowledgeable, and gracious. The staff members, who helped to bring our luggage from/to the airport transfer (which must stop at the gate to the old town), served us breakfast every morning, and served us mint tea freshly squeezed "on demand," were also wonderfully friendly and eager/happy to help. We highly recommend this riad for its outstanding service and beautiful interior. We thought it was a wonderful way to experience old Marrakech -- as opposed to staying in one of the chain hotels (e.g., Hilton, Marriott, etc.), which are plentiful but unlikely to offer the same kind of exceptional, personalized service that we received at Riad Zolah. Our only suggestion is that they add a curtain or door to the shower in Suite 6, so that the water doesn't splash onto the floor.

  • Stayed June 2009, travelled with family
    • Value
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Helpful?
Thank littlelove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry via Zimbabwe
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 June 2009

Arrived at the hotel with friend and found it average, and was a little taken aback.
There was an element of cleaniness or lack of but overall a pleasant enough stay, so average stay.

To the stop of it was an okay hotel.

  • Stayed May 2009, travelled with friends
    • Value
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Helpful?
3 Thank DamonCov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
riad_zolah, Owner at Riad Zolah, responded to this review, 23 June 2009
There are obviously occasions when as in every establishment things go wrong and we fail to satisfy our guests. But never before have we been described as "average". Quite frankly this leaves us baffled - wondering just what this 'guest' normally experiences when he/she travels and considers the norm.

Presumably he considers it simply 'average' to be met at the airport (free of charge); 'average' for a hotel to employ more staff than it has rooms; 'average' for those staff to be at his service with a genuine smile and desire to please - no matter what the request; 'average' to be welcomed home each time he returns with the offer of a (free) drink; 'average' to be given the loan of a locally listed mobile phone; 'average' to be accompanied by one of our staff in to the Medina when he so wishes... the list goes on and on. In all honesty - since this review is so sparse and strikingly short of helpful detail - it does not even mention us by name anywhere - we have to wonder if he might possibly be mistaken and have submitted this review against the wrong establishment. Yes - it happens!

We trust that readers will be equally puzzled at the glaring contrast between this and nearly every other review of us here on Tripadvisor, and so be reassured. Here at Riad Zolah our aim is to excel and to host you with a level of service we truly believe you will not have previously experienced.

For my staff at Riad Zolah "average" is a dirty word.

Jeremy Smith
Proprietor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern Ireland
Level 5 Contributor
73 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 10 June 2009

We can only agree with every positive comment other guests have made. This truly is a very special place run by the wonderful Ismail and his exceptional staff. You are made to feel like honoured guests, but in the most welcoming and friendly way. The airport pick up was much appreciated along with the essential escorted walk to the Riad. We thoroughly recommend eating in the Riad - the food was superb - although the staff are more than willing to recommend and book a suitable restaurant for you. The rooms are stunning and it was wonderful to have a fire in our room on the chilly February evenings. We highly recommend a day trip to the Kasbah du Toubkal which was arranged for us by Ismail. It really is The place to stay in Marrakesh.

  • Stayed February 2009, travelled as a couple
    • Value
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Helpful?
Thank way2go07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, KY
Level 6 Contributor
112 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 10 June 2009

Very lovely riad with all the necessary amenities; ambience is incredible. Close to everything, they think of everything! Great restaurant recommendations. Were unable to stay requested minimum, but they worked with us. Absolutely superb in every regard!

  • Stayed May 2009, travelled with family
    • Value
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Helpful?
Thank MFHLouisville_KY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
Level 6 Contributor
160 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 9 June 2009

We stayed for 3 nights at the beginning of June.
The reviews on here are spot on.
Our whole stay the staff couldn't do enough for us. We booked 2 different rooms for our stay and the move from one to the other was painlessly organised by the manager. Marrakech is an adventure, this Riad in a beautiful Oasis of calm in a crazy city. We hope to be back.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
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Helpful?
Thank samdixey2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Zolah

Property: Riad Zolah
Address: 114-116 Derb El Hammam | Mouassine, El Haouz, Marrakech, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Hotel Style:
#36 Romantic Hotel in Marrakech
#105 Luxury Hotel in Marrakech
#110 Family Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Riad Zolah 4*
Number of rooms: 6
Official Description (provided by the hotel):
Perfectly located luxury boutique hotel in the heart of the ancient walled city. Traditional charm plus the very best of modern facilities. ... more   less 
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Also Known As:
Riad Zolah Marrakech
Riad Zolah Hotel Marrakech

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