Stayed here bank holiday weekend in august with husband and teenage daughter.
We were collected as pre-arranged by hotel driver who was waiting for us, in a lovely car and drove us quite safetly to the Terre Resort.
The hotel is in the Palmerie district, a half hour drive out of central Marrakesh..it is quiet and remote but if you do your research before booking it comes as no surprise..and is actually really lovely and peaceful.
Check in was uneventful, we were taken to our upgraded suite which was beautiful. You have to remember that this is Morroccon 5 star and not British..and the authentic splendour of the rooms reflect this. Unfortunately the first night we had an electric storm which resulted in a power cut and our air-conditioning didn't work, but was rectified first thing the following morning.
Our first morning we were given a guided tour by a delightful young lady... all the staff we encountered were polite and helpful.
Breakfast was included in our stay and was plentiful. We ate in the hotel restaurant one night and while delicious was very pricy, as were the drinks...but no more than you would expect at a 5 star hotel.
The pool areas were lovely, sufficient loungers and clean towels for everyone. The pool attendant was fantastic, nothing was too much trouble, he even brought towels and an umberella down to the jacuzzi pool for us. It was a lovely experience to lie by the pool, enjoying the scents of jasmine, listening to amazing grace..and other chilled music...rather than a thumping beat of the usual holiday music!!!!!!
We met some lovely people at the hotel, as its a fairly small hotel everyone was incredibly friendly and shared suggestions on where to visit, how to barter, where to eat out etc...
The weather was amazing during our stay and I am full of admiration for all the staff who work tirelessly in that heat, and especially as it was ramadam.
We ventured to the main square on 2 evenings and what a place! The people are fantastic and a lot of fun..bartering was good natured and you always felt you came away with a bargain!
there were very reasonable restaurants around the square, serving local and international cuisine.
My only criticism of the Terre resort, would be the inadequate shuttle service, which appears to be an ongoing area of complaint. A 6 seater car is not sufficient for a hotel of its size, and the latest trip into the centre is at 4 o clock when it is still incredibly hot.. The hotel would probably be better not even offerring the service as it appeared to be a source of much tension amongst several guests, when they were told they were unable to secure places. It was fully booked for the entirity of our stay, even before we arrived!! I mentioned to the reception staff, having read previous trip advisers reviews regarding the shuttle problems that the management had assured the problem had been rectified, but it hadn't...but they were powerless to offer a solution, so like many others we had to use the hotel car, thus incurring an added cost for a service that was offerred as complimentary. On our last day we were able to keep our room on until we left at no extra cost due to our disappointment over the shuttle car, which was a nice gesture, but the problem needs addressing as it will continue to be a focus for complaint.
I would thoroughly recommend this hotel for a city break as you get the best of both worlds, tranquility during the day and the enjoyment of the hustle and bustle during the evening in the medina. I had wanted to visit Marrakesh for a long time...and was not disappointed , it is a fascinating place with culture, charm and faultless hospitality.
- Official Description (provided by the hotel):
- Our secluded and luxury five-star getaway is located in the Palmeraie Desert, just 7 miles from the enchanting city of Marrakech. Everything at Terre (earth), from the architecture to the cuisine, is an innovative blend of old and new. Take a step into the past and be submerged in true Morocco style while being spoiled with all imaginable present-day luxuries. Our extra large suites come in various configurations to accommodate your every need. Our friendly staff and trained staff manage our full service resort offering from dinning, relaxation, activities and venturing on to the mystical red city of Marrakech. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Evoline ltd, Travel Republic (UK) and Cancelon so you can book your Terre Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Terre Resort And Spa
- Terre Resort Marrakech
- Terre Hotel Marrakech