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“Riad Shemsi - Kasbah Marrakesh”
Review of Riad Shemsi

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Riad Shemsi
Ranked #1,003 of 1,139 Marrakech B&B and Inns
London
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Riad Shemsi - Kasbah Marrakesh”
Reviewed 13 August 2014

We chose the Riad based on all of the reports that we had seen.. and the night before we left, having seen that every previous write-up was amazing, we then spotted the 'huge disappointment' comment from Keith. Well, we must say, if there had been any issues, then they have all been resolved!...we have travelled to many places and always sought out small boutique hotels or accommodation that give a friendly welcome and this Riad gave everything we were looking for. We arrived at the airport, having booked the transfer (15 euros each way), and were welcomed by a friendly guy who transported us to the Riad. On arrival, a mere 10/15 minutes from the airport, we were welcomed by Noura who was absolutely perfect in making us feel welcomed. She took us through the places to go .. things to avoid (I shall expand in another post).. but this was to become a magical experience..
We booked the Chocolate Suite - on the upper level .. and we almost always had the terrace and roof garden area to ourselves. The Chocolate Suite is exactly as it shows - amazing.. value for money and exquisite in its own right .. if you like different from the run of the mill hotels then this is superb. The Kasbah Is a more non-touristy part of the city - about 15 to 20 minutes walk into the main square.. but a scenic if not different walk to get there... don't expect that you are walking along a beach.. everything that you may expect is around every corner.. but safe as safe can be.. daytime or night time...
All of the staff at the Riad (you may want call it a hotel but this is a very special place with just 6 rooms) were absolutely brilliant.. if you get involved they will give back to you.. Mohammed was just adorable.. we came back every day and asked for ice.. and it was there ready for us. Breakfast was, as it said, .. simple but homely.. and served with a smile every time.
Having been to many places - I can truly say for the both of us that this was possibly the best break we have ever experienced .. and we have been to many places in search of this kind of destination..

Marrakesh is a very different destination and the Riad deserves to be noted as one of those places that makes this a magical experience.
.

Room Tip: Choose the chocolate Suite - it is the biggest and the best.. and has views from the upper terrace o...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank rudddavida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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305 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Exmouth, United Kingdom
Level Contributor
111 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 5 August 2014

We stayed here for two nights after three nights in the Atlas mountains as part of a package. In view of the recent reviews we were looking forward to our short stay but it turned out to be a huge disappointment. We were met by Nadia who spoke no English and was not able to supply any information such as a map or even accurate directions to the centre of Marrakech. She showed us our room which though nicely decorated was small with a tiny bathroom - the bath robes were hanging over the toilet. The room contained one dirty glass, no hair dryer and a light switch and a socket were dangling by their wires.
Our package stated we would be upgraded to a superior room subject to availability and we came to realise that most rooms were vacant. My wife's French was not up to a conversation about upgrading.
Nadia said the owner Noura (who is mentioned in previous reviews) would be back at 5.00. but when we returned she was not there and, as far as we are aware, she never was there.
We were not informed when breakfast would be available so assumed it would be around 8.00 am. We came out of our room at 8.00 and realised there was no member of staff or owner on the premises. Nadia arrived at 9.10 and, after asking, breakfast was served. We had intended to make an early start so we could do some sightseeing before it got too hot.
We returned mid afternoon and had to request glasses, water and hair dryer, which would have been a problem had my wife not spoken French. We had read that mint tea and water were always available but this is clearly not the case. As arrangements for our pick up the next morning had not been made, my wife raised this with Nadia who phoned Atlas Voyages who spoke to my wife. The pick up was agreed at 7.30 and Nadia said she would make breakfast for 7.00. When we returned from our evening meal, a man who did not introduce himself but spoke English, repeated that breakfast would be served at 7.00.
After we went to bed there was a tremendous argument between a woman and a man, who we believe were connected to the riad and not guests.. This ricocheted round the central courtyard and continued until midnight when they left the building. No one reappeared before we had to leave at 7.30 so had to buy breakfast at the airport.
Clearly there are serious management issues at this place and we have reported our concerns to Fleetway Travel, who arranged the package, and await a response. It is worrying that guests are left alone in the building overnight, maintenance standards have slipped badly and breakfasts are not provided as expected.
This is a shame because there is a lovely small pool and roof terrace and it is only about a 25 minute walk to the main square. The Saadian Tombs, Badii Palace and Bahia Palace are nearby - the latter in particular was very impressive. One night we ate in the main square in one of the pop-up restaurants - despite the crowds there was ample choice and seats, the food was excellent and cheap; just take a seat and choose a selection of Moroccan dishes. We did not feel hassled by the various traders and thoroughly enjoyed the lively atmosphere. We had a drink on a roof terrace overlooking the square which is well worth doing and not at all expensive.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
5 Thank KeithP1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 July 2014

We stayed here for 2 nights at the beginning of June. We were welcomed with mint tea by the pool whilst we filled out the necessary paperwork. Noura (the owner) explained everything to us and gave us a map with a route from the Riad to the main square, along with some recommendations of restaurants. She was very friendly and helpful.
We stayed in the chocolate suite at the top of the Riad - the room was huge and had a lovely terrace just outside. We had lunch in the Riad on our first day, it was delicious and all freshly prepared. Water and mint tea was free throughout our stay.
The Riad is a very quiet part of the town so it is lovely and peaceful when you return from the hustle and bustle of the centre! It is only a short walk to some shops and the local market, and the main square and souks are a 15 - 20 stroll away.
Thoroughly recommend this Riad.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PatsyPim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dorset
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 June 2014

After the hustle and bustle of the streets, this is very tranquil and a perfect place to get away. I even decided to continue working on my book one morning - no children, telephone calls and just more haggling to look forward to.
Some local teenagers showed us the way to the riad when we were lost and proceeded to ask us for money every time we came back. Be warned that this is a precedent that the locals wish to avoid. I told them that if they asked for directions in England I would have given then happily without expectations of a reward.
In the main square, we practically had 200 dirham snatched from our hands by the snake men. Nothing is free! Someone died two months ago from a bite from a cobra whose teeth had not been filed so therein lies a warning. Riad Monceau provided a wonderful patisserie course, the highlight of this trip for me.
Haggling is both exhausting and fun so be prepared! What an experience this has been. Stay here, feel at home, maybe ask for a large room as ours, the pink room, was a little small but comfortable, and enjoy. Highly recommended as the closest to a home away from home as you may get.

Room Tip: Maybe not the pink room as a little on the small side.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DorsetVicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrogate
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 June 2014

What a little gem. Prior to going I contacted Riad Shemsi and they replied very quickly, and this efficiency was just how the Riad was run. We stayed at the Riad Shemsi for three nights. Arrived at 10pm and was greeted with mint tea and cakes, very welcome. We stayed in the turquoise room, which is really spacious and has a very big shower. The bed and pillows were very comfy and the air conditioning unit was the quietest unit we have ever had. Breakfast was simple, bread, pancakes and home-made yoghurt, jam and cheese with tea. Enough to see you through to lunchtime. Mohammed was very accommodating with our early start on two days and had breakfast ready for us. The pool was an added bonus after a hot day out we spent a couple of hours each evening relaxing before going to dinner.

Tea and water was available free of charge any time day or night. On our last day we were not due to leave until 6pm and they let us keep our room on. A tax was organised by the Riad and was there early to collect us for the airport.

Well done Riad Shemsi you are up there at the top of my list.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellersHarrogate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 May 2014 via mobile

We stayed at Riad Shemsi for 2 nights and really enjoyed our stay. It feels like you are staying on someone's home. The decor is beautiful, our room was on the ground floor- which we didn't mind, it had a small but adequate shower room and the rooms decor was traditionally Moroccan which was nice. There is a pool but we didn't use it- we did use the roof top terrace which provides a peaceful getaway from the busy streets. Being in the south of Marrakech it is close to some of the main tourist attractions and only a 15-20 minuite walk to the souks. I would recommend staying here if you like boutique B&Bs :)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmmiEdwards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Shemsi

Property: Riad Shemsi
Address: 194 Derb Chtouka, Marrakech, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1,003 of 1,139 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:3 star — Riad Shemsi 3*
Number of rooms: 6
Official Description (provided by the hotel):
Riad Shemsi is a beautiful and elegant Riad in the heart of the Marrakech Medina. Situated in the Royal Kasbah, it is in easy walking distance of all the principal sites including the main square and the myriad souks. All the suites are delightfully presented in traditional Moroccan plasterwork and Marrekchi furnishings. The views from its elevated terrace are stunning. The celebrated Shemsi cuisine is sourced locally everyday from the freshest ingredients. ... more   less 
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Also Known As:
Riad Shemsi Hotel Marrakech

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