We stayed at the domaine des remparts a good few days, just long enough to realise that, even though the staff looked friendly at first glance, some of them were real thieves. Several things disappeared from our room, including our brand new mobile phone. We complained to the director, Thierry, but he is not worth more at all. He did not try to help, and the cherry on the cake was the invoice he gave us at the end of the stay: he charged us for things he said he would offer us and also for things which were supposed to be included in the price of the stay. And when we told him we were not ready to pay for those, he became extremely aggressive. We ended up paying as we did not want our holiday to turn into a real nightmare.
- Official Description (provided by the hotel):
- In the heart of Marrakech's Palm Grove, the Domaine des Remparts, with its 2-hectare park and an astonishing view of the Atlas Mountains, is a genuine haven of peace. Hanging in the Spa Cocooning, the scents of the Orient will delight your senses. Enjoy also a large variety of facilities: heated swimming-pool, clay court, fitness center, shop, library and two restaurants. ... more less
- Reservation Options:
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