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“Wonderful hotel in beautiful surroundings”

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Murano Resort Marrakech
Ranked #171 of 496 Hotels in Marrakech
Certificate of Excellence
talloires
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Wonderful hotel in beautiful surroundings”
Reviewed 11 March 2014

This hotel is about 20 minutes out of Marrakech in the Palmeraie. It is spacious and luxurious in large grounds with 4 swimming pools for less then 30 rooms. It is just lacking a little bit in management to make it a really top class hotel. We never in fact saw the manager in the 5 days we stayed there. It was a shame that there was no hotel minibus to take or pick-up guests from town, so the only way to go is by taxi with all the haggling to try and not get ripped off each time. The food was really good, but the staff seemed slow and very unsure of themselves. The hotel should offer half-board, as it is the only place to eat if you do not go into town, yet it is relatively expensive and this probably explains why the restaurant was empty most of the time. We were disappointed that there was no information in the rooms on the hotel facilities (including TV channels or operation), and the desk staff could tell us little about activities our outings.

Room Tip: All the rooms are very good in individual villas, but we would have preferred a 1st floor room as in...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationshdpgrp, Responsable relations clients at Murano Resort Marrakech, responded to this review, 11 August 2014
Dear Guest,

Many thanks for your feedback about your stay in our property.

It is a pleasure to learn you enjoyed your stay and we really hope to welcome you again in the near future !

Please note that all your remarks will be taken into account in order to provide to all our guests the best quality of service.

Sincerely,

The Murano Resort Marrakesh Management ****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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468 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
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  • English first
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English first
Level Contributor
4 reviews
Reviewed 2 March 2014 via mobile

I stayed twice at murano it's a wonderful boutique hotel in the peaceful palmeraie just outside of the hustle and bustle of Marrakech.
Slick and spacious rooms with huge super confortable beds. Cool private and open pools in the luscious gardens.
Excellent service from Aziz,Slim and all the employees.
A treat...

Stayed March 2014, travelled with friends
Helpful?
Thank Giorgia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationshdpgrp, Responsable relations clients at Murano Resort Marrakech, responded to this review, 14 August 2014
Dear Giorgia,

Many thanks for sharing your feedback about your stay in our Resort on TripAdvisor !

It is a pleasure to read that you enjoyed the quality of our service and we look forward to welcoming you again in the near future.

With our best regards,

The Murano Resort Marrakesh **** Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florence, Toscana, Italy
1 review
Reviewed 16 February 2014

We stayed here with a group of 4 girls in March and it was absolutely amazing. Slim at the front desk went above and beyond and was easily the most helpful person we met in Morocco. Anything we asked for they helped us with, including arranging transportation and dinner reservations. I would go back in a heart beat- we had a villa for 4 girls for the price of an average hotel in America, but instead had a courtyard, garden, 2 private bathrooms and a separate pool. The experience was one of the greatest travel experiences of my life and I cannot wait to return.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Madison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationshdpgrp, Responsable relations clients at Murano Resort Marrakech, responded to this review, 18 July 2014
Dear Madison,

It is a pleasure to learn that you and your friends have been very satisfied about your stay in our Resort !

We also look forward to welcome you again at the Murano Resort Marrakech.

With our best regards,

The Murano Resort Marrakech **** Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 February 2014

This is a lovely place to stay, but sadly we were out of season so were pretty much the only people there.
Very luxurious and the style of the place is unique - grand with fire places, high ceilings and doors that have the middle missing that you walk through.
Plus points:: We stayed in a Junior suite which was a fantastic size - the bed was MASSIVE and very comfortable. The food was good (breakfast was big but sometimes took a while to arrive) and the Morrocan salad is a must! The staff were friendly and the front of house were always happy to help with taxis etc. I emailed them to arrange a pick up which they dealt with.
The not so plus points: they use two taxi guys, one charges 100dh to get into town, the other charges 150dh which wasn't so great. When the rooms were cleaned, although they would make the bed, they didn't clear any rubbish or take glasses away.
NOTE - the hotel is gorgeous but it out of town. If you are keen to explore easily and cheaply, then I'd recommend you stay in town. If you want a week away in the hot sun and money is no object, this would be a fabulous place to stay!

Room Tip: The Junior Suite was amazing - the main room had a HUGE bed, black out shutters, two small arm chair...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimmygirlrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationshdpgrp, Responsable relations clients at Murano Resort Marrakech, responded to this review, 4 June 2014
Dear Guest,

Many thanks for leaving a feedback about your stay at the Murano Marrakech.

It is a pleasure to read you enjoyed our property and our helpful staff.

We look forward to welcome you back as soon as possible.

With our best regards,

Murano Resort Marrakech
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Amsterdam, The Netherlands
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 January 2014

Murano Resort Marrakech is set in the midst of a 3-hectare palm grove. Located 15 minutes from the busy city centre. Its design is traditional Moroccan mixed with modern design such as light silky curtains, black marbled bathrooms and exclusive contemporary furniture. The Murano has adopted red as its theme color. All the furniture is from Italy. The resort has 24 junior suites, all with private terraces, and 3 pools; the stunning red pool is heated.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TipvanTrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationshdpgrp, Responsable relations clients at Murano Resort Marrakech, responded to this review, 18 July 2014
Dear Guest,

Many thanks for this wonderful review about the Murano Resort Marrakech !

It is a pleasure to read that you have been satisfied and we look forward to welcome you back very soon.

Sincerely,

The Murano Resort Marrakech **** Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aartselaar, Belgium
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 January 2014 via mobile

Beautiful resort in the Marrakech palmeraie, only 15 min drive from the old medina. The renovated rooms are very stylish. The gardens and swimming pools are amazing. Unfortunately non of the 4 pools were heated. The food is also very good. The birthday cake offered to my sun was much appreciated.

Stayed December 2013, travelled with family
Helpful?
Thank Michelmoriaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsDeParis, Responsable relations clients at Murano Resort Marrakech, responded to this review, 24 September 2014
Dear guest,

Thank you for taking the time writing us. We are delighted to see that you appreciate the decoration of our hotel, the swimming pool and the garden.
Thank you to mention in your message that you appreciate our gastronomic specialties.

We are looking forward seeing you again for a new experience at your Maroccan home.

Sincerely,

The Murano Resort Marrakech Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 January 2014

Fabulous hotel set in amazing surroundings. Service excellent, but unfortunately location is very much off the beaten track. Approximately 20 min taxi drive to New City and Old town of Marrakech. Also swimming pools are not heated as stated on website.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adrienne k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsDeParis, Responsable relations clients at Murano Resort Marrakech, responded to this review, 24 September 2014
Dear Adrienne,

Thank you for taking the time writing us. We are delighted to see that you appreciate our hotel and its environment.

We are sorry that the swimming pool was not warmer as you expect. Please also be assured that we have already taken into consideration your remarks to ameliorate our service.

We are looking forward seeing you again for a new experience at your Maroccan home.

Sincerely,

The Murano Resort Marrakech Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Murano Resort Marrakech

Property: Murano Resort Marrakech
Address: Douar Abiad La Palmeraie | Circuit de la Palmeraie, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#111 Family Hotel in Marrakech
#115 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Murano Resort Marrakech 4*
Number of rooms: 24
Reservation Options:
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Also Known As:
Murano Resort Marrakech Hotel Marrakech
Murano Hotel Marrakech

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