This could be (and might yet be) the most amazing hotel. It has great grounds, cool design and not a bad location. However it should not yet be open.
We arrived to find workmen still building the main pool, only one of the 4 proposed houses ready and the place massively understaffed. the staffing issue is huge at the hotel and at the pool it is almost impossible to get service and even then they kept bringing the wrong thing.
When we got to the room to find no mini bar, no aircon, no hairdryer no almost no one who spoke English to help (it took 36 hours and 10 calls to get a hairdryer). The guy who runs the front desk tries very hard but he is very new and does not really know the city yet and has almost no support.
This will be a great hotel in about a year but only when they have finished the building, trippled the amount of staff and got through all the the teething troubles. Bottom line: it just should not be open for at least another 12 months.
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- Also Known As:
- Murano Resort Marrakech Hotel Marrakech
- Murano Hotel Marrakech