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“This hotel should not be open yet”

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Murano Resort Marrakech
Ranked #230 of 501 Hotels in Marrakech
Certificate of Excellence
Reviewed 19 April 2007

This could be (and might yet be) the most amazing hotel. It has great grounds, cool design and not a bad location. However it should not yet be open.

We arrived to find workmen still building the main pool, only one of the 4 proposed houses ready and the place massively understaffed. the staffing issue is huge at the hotel and at the pool it is almost impossible to get service and even then they kept bringing the wrong thing.

When we got to the room to find no mini bar, no aircon, no hairdryer no almost no one who spoke English to help (it took 36 hours and 10 calls to get a hairdryer). The guy who runs the front desk tries very hard but he is very new and does not really know the city yet and has almost no support.

This will be a great hotel in about a year but only when they have finished the building, trippled the amount of staff and got through all the the teething troubles. Bottom line: it just should not be open for at least another 12 months.

  • Stayed: March 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank Hammo1
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93 - 99 of 491 reviews

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Stayed: October 2017, travelled as a couple
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Reviewed 2 days ago via mobile
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Stayed: October 2017, travelled with family
Thank Said G
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Reviewed 2 days ago via mobile
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Stayed: October 2017, travelled with family
Thank Leila S
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Reviewed 2 days ago via mobile
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Stayed: October 2017, travelled as a couple
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Reviewed 4 days ago via mobile
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Stayed: October 2017, travelled with family
Thank gebetmark
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Reviewed 1 week ago via mobile
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Stayed: October 2017, travelled on business
Thank Olivier W
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Additional Information about Murano Resort Marrakech

Address: Douar Abiad La Palmeraie | Circuit de la Palmeraie, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#110 Family Hotel in Marrakech
#151 Luxury Hotel in Marrakech
Price Range: £32 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Murano Resort Marrakech 4*
Number of rooms: 24
Reservation Options:
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Also Known As:
Murano Resort Marrakech Hotel Marrakech
Murano Hotel Marrakech

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