I would like to agree with the other reviews on Trip Advisor. This is going to be a beautiful hotel but it should definitely not be open yet. We paid 5 star prices to stay here and it is not yet a 5 star hotel. The actual serving staff were very pleasant and did their best to understand our very limited french but oher than this and nice gardens and pool area I have nothing good to say about our stay here. There is still no air con, no restaurant menu ( you can choose from the pool side menu though), no TV and there is still alot of building work to be done in places. The list could go on.... the hotel is not making any obvious apologies or compensation for any of this. I would also like to point out if it is tranquility that you want then there was building work on either side of the property which started work at around 7am most mornings during our stay. This was all ok but the final straw came as my husband was sick after eating some of an almost completely uncooked burger. ( he failed to notice as it was low level lighting).
The reception manager seems resigned to the fact that the hotel is not running properly yet and was quite unpleasant about our comments. We were not actually allowed to speak to the manager. I think maybe things would be better if he bothered to apologise for all the teething problems himself. It is amazing how a genuine apology can make things better sometimes. I have never atually had to complain before like this in a hotel and hope never to again. Maybe these issues will be resolved but I think not for some time.
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- Also Known As:
- Murano Resort Marrakech Hotel Marrakech
- Murano Hotel Marrakech