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“Beautiful Riad but Language Barrier”
Review of Riad Dar Eliane

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Riad Dar Eliane
Ranked #344 of 499 Hotels in Marrakech
London, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Beautiful Riad but Language Barrier”
Reviewed 3 January 2014

I stayed in two different Riads during my 3-day stay in Marrakech (one night in Dar Zaman and two nights in Dar Eliane). I would say that Dar Eliane is one of the most beautiful interiors I've ever seen in a building. Very traditional and Moroccan and there is a lot of attention to detail - everything from the doors to the lights are artistic in nature. The location is good (if you can find it by yourself in the Medina, but that's true for most places in the Medina!) and the manager was friendly. The reason I've given this 4 instead of 5 stars was that I thought the customer service at Dar Eliane wasn't as strong as it was in the other Riad I stayed in. The manager did not go out of her way to help us and advise us on sights in the city, etc. We had to ask and push for help. Secondly, she did not speak great English so if you're an English speaker, this poses some obstacles.

  • Stayed December 2013, travelled with family
    • Location
    • Sleep Quality
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Helpful?
Thank NeilM646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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324 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Chicago, Illinois
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 December 2013

I was admittedly not prepared for the Marrakech medina environment, so the trek into the heart of the old city with its narrow streets and pedestrian/motor bike/donkey cart traffic was a big surprise. The taxi brought us as close as they could, and a local man showed us the way in for a few dirham. (In hindsight we probably should have made inbound arrangements with the Riad...) Nonetheless, after arriving the Riad manager Slimane made us feel welcome, and got us settled into a beautiful room with a private bath. If you are not comfortable with the bed & breakfast model, don't stay in a Riad. If you are, this one is spectacular. We had a lovely breakfast served to us every morning, and ordered dinner one evening which was served in a main room with a very local feel. This is well located for exploring ("getting lost") in the old city, clean and beautiful. I would recommend this riad highly.

Stayed November 2013, travelled as a couple
Helpful?
Thank Chicagoan_For_Now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 November 2013

I was only at the riad for one night, so perhaps I didn't get the full benefits from this beautiful ;place. The room was lovely, but too dark to read even with lights on, and the riad layout meant little noise insulation. I wasn't given a key or instructions on how to get in, and had to rely on a fellow guest eventually responding to my knocking on returning to the riad in the evening. No information on when breakfast might be (though when I wandered down it did appear and was nice) and a bit of confusion about taxi timing. Almost a great stay.

  • Stayed October 2013, travelled solo
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Helpful?
1 Thank purplewellies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 October 2013

2 of us stayed at the Riad Dar Elaine in October 2013. We had organised our own transfer from the airport who dropped us as far as his car would allow, he then arranged a man with a handcart to take our luggage and show us the way. I would highly recommend this as we would never have found the Riad otherwise! We were greeted with Mint Tea on arrival which was a welcome sight. It would have been good if we were given a bit more information on the surroundings such as places to eat/visit, perhaps supply a welcome pack to include this, wifi details and options of food/beer etc. However when we did eventually find out that food was available we organised a meal in, which was lovely (although rather expensive for our budget). There is a great little restaurant just outside and turn right (found on the left), its very basic with little choice, but the food was fantastic at a very good price. The Riad itself has great character, clean and spacious rooms, in a location right in the middle of things (although you wouldn't know once in the Riad as it was very peaceful). Very good breakfast and friendly staff. I would highly recommend staying here to get a real taste of Marrakesh.

  • Stayed October 2013, travelled with friends
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Helpful?
Thank Chettle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2013

Myself and my partner stayed at Riad Dar Eliane for a week in September. We arrived at around 9pm. We had given the riad our flight number and they had organised a taxi to pick us up at the airport. There was a nice man called Aziz holding a sign with our name on it as we exited the arrivals area. You can’t actually get a taxi to the riad, so he dropped us off as close as he could. On the way, he called his friend who met us with a handcart who took us the rest of the way. We paid the driver 100 dirhams and the handcart fellow 50 dirhams. It made the journey a lot less stressful as your first time walking the streets of Marrakech is a shock enough without the worry of getting lost – although there is always a friendly kid who’ll take you to the door for a small fee (don’t give more than 20 dirhams though!).

Slimmann, the concierge, met us at the door and made us comfortable in the courtyard where we were served mint tea. As we had arrived late we had arranged to eat at the hotel (email them before you leave if you want to do this) and they had prepared a 3 course meal for us that was simply delicious. Ask for the zaalouk and the chicken tagine! The riad also stock lager and red and white wine that was not unreasonably priced. If you want to eat your evening meal at the riad on any other nights, you will need to let them know in the morning as they go out to the markets to get the ingredients fresh. They cook the meal during the day and then re-heat it when you are ready to eat (not that you’d know). One night we ate at the riad but were completely stuffed after just eating our starters. We asked that the meals be put in the fridge for tomorrow’s lunch – which wasn’t a problem. The staff are very accommodating. On one night, Slimmann even offered to go and fetch us a sandwich from the souq when we said we were peckish. On another day, some other guests requested some more bread at breakfast and he rushed out of the front door and came back from the souq with a still warm baguette! The breakfasts were nice, and featured traditional Moroccan bread, crepes, cake, and thin crumpets with jams, honey etc. A pot of yogurt and a big jug of coffee. Some of the components vary from day to day to make it more interesting. I did not each much of it to be honest; I don’t like to eat too much that early in the morning and a lot of it was too sweet for me (I don’t have a sweet tooth). My partner thoroughly enjoyed it though. On one occasion we slept in late and didn’t leave the room until 12.30pm. Despite being told that breakfast finishes at 10am, the staff still wanted to make sure that we were fed before leaving for the day. We cannot fault the riad and the staff. Our room was immaculately cleaned every day, and even our messy clothes had been folded! The style of service here was very relaxed and we felt right at home. If you want something you just need to find Slimmann and ask, and he will be only too happy to help.

There were a few things that are worthy of note if you are considering staying here though. As this is a riad, the ground floor rooms open into the courtyard. There are no windows as such, only bars and shutters and you can hear the people in the room opposite even with the shutters closed. There is also no bathroom door (only a shiffon curtain). This can lead to some interesting sound effects in the morning, if you catch my drift! The lack of soundproofing is also apparent at call to prayer (pre-dawn!) and when the birds in the courtyard trees wake up. Luckily we took some ear plugs! Although the traditional style Moroccan lanterns are beautiful, the room is always dark - even during the daytime and with the shutters open and lights on! A few spotlights would not go amiss. Also worthy of note, is that the wi-fi didn’t work for the first 5 days of our trip. The staff did apologise about this and were trying to get someone out to come and look at it. It was fixed two days before our trip. Signal was limited on the roof and in our ground floor room. The connection was fine in the courtyard and first floor lounge.

For us, the privacy issues are a bit of a dealbreaker for a week long break. For anyone travelling to Marrakech, I would recommend a three night stay in the medina whilst seeing the sights before moving on to a resort to chill out and escape the hustle and bustle of the souks.

Room Tip: The first floor rooms will offer more privacy than the ground floor.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank MGM87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2013

Having read the reviews on Tripadvisor, we decided to stay at Riad Dar Eliane for our first trip to Marrakech. We were not disappointed.

The riad is beautifully decorated, immaculately clean and tidy and has some lovely places to sit.

The staff are superb, and Slimane, after insisting on our arrival that we "make ourselves at home" spent the following three days of our stay ensuring that we did.

The breakfasts are a feast, and the components vary from day to day, which is a nice touch.

My only recommendation to potential visitors would be to make sure you know the exact way there before you arrive. The souqs are a labyrinth, and we spent quite some time dragging our suitcase in circles and stubbornly refusing to be assisted. Failing that, pay a guide to take you there (but no more than 10 dirham!)

  • Stayed June 2013
    • Value
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Helpful?
1 Thank ReviewerFortyTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaga, Spain
1 review
Reviewed 15 May 2013

We have just returned from a long weekend in Marrakesh and we could not have booked a better place to stay than Dar Eliane. The Riad is beautiful and clean and only a 5 minute walk to Jemaa el-Fnaa. The staff at the Riad were very friendly and nothing was too much trouble. The breakfast was amazing and really set us up for the day walking around the myriad of souks and bizarres. They arranged our transfers to and from the airport which went without incident and even popped down to the shops if we requested something which was not on hand at the house. Marrakesh was a delight and made even more so by staying at the Dar Eliane. Thanks to all the staff and John for a memorable stay.
Simon & Nicky

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
Thank Simon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Dar Eliane

Property: Riad Dar Eliane
Address: N39, Derb Maada,Azbezt | Medina, Marrakech 44000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#142 Romantic Hotel in Marrakech
#196 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): £
Hotel Class:4 star — Riad Dar Eliane 4*
Number of rooms: 4
Official Description (provided by the hotel):
The riad has been lovingly restored over many years by its English owner and offers sumptuous accommodation over two floors each of the spacious five double bedrooms has reversible air conditioning with en-suite bathrooms and their chic but authentic styles are to be savoured. The inner courtyard is surrounded by tall elegant arches, refreshed by two flowing fountains and only the whisper of water and the song of the birds will come to disturb your tranquility. ... more   less 
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Also Known As:
Riad Dar Eliane Hotel Marrakech
Dar Eliane Marrakech
Dar Eliane Hotel Marrakech

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