Stayed here from 3rd July 2014 for 11 nights. I can only echo what most people have said. Hotel staff are efficient and friendly and want only for you to have the best holiday experience. Aside from the quick check in, beautifully appointed rooms, immaculately clean hotel everywhere, little touches like canopy beds/couples beds around the grounds, the guest service manager Imad came around consistently throughout our stay asking all guests if they were happy and if there was anything that could be done to improve their stay. Of course, sometimes things don't always go to your liking but in our experience they bend over backwards to solve the problem to your satisfaction. Our steak night didn't quite go as planned and as Imad came to our table to to ask us about it (we're not ones to complain unless it was really bad and this wasn't... Just a mistake with me not wanting sauce on my steak and us having to eat separately) but they insisted on a free steak meal the following night which they made sure was perfect. I always think the test of a great hotel is not what they get right but how they deal with things that go wrong. I must say this is warranted 5 star service. The hotel is small but this leads to an intimate environment, just perfect if you want to escape to somewhere tranquil for a complete relax ( we went during Ramadan and even the call to prayer frequently throughout the day didn't really spoil the tranquility ). As otherwise mentioned, the entertainment is casual just like the hotel but we are not ones who are really bothered and in our well travelled experience it rarely is up to much in most hotels. I am fussy with food but the restaurant is excellent and I always managed to eat well. The nice touches were even there when we left, with Imad, reps and even the hotel manager Frederic, who we saw regularly during our stay came out to say farewell and come back soon. How may other hotels have you ever had that in? Not many I warrant. Don't take note of any negativity regarding this hotel. You will be hard pushed to find anywhere so well placed, and so welcoming. I would recommend this hotel to family and friends which is a great endorsement in itself. Book it people....you won't be disappointed.
- Official Description (provided by the hotel):
- Situated in the heart of Marrakech 5 minutes walking from Jemaa El Fna square, ideal for couples desiring to soak up the charm of Marrakech, most attractions are within walking distance, including the Palace Bahia, the Koutoubia Mosque, the Gueliz and the Majorelle Gardens. Spectacular views of the Atlas Mountains, the minaret of the Koutoubia and a lush garden of three hectares. This property combines modern comfort and traditional Moroccan accents. Our rooms and suites, carefully designed for the comfort of a luxury accommodation in Marrakech. They are equipped with an LCD 32 inch TV with a wide selection of international channels, direct dial telephone, air conditioning / heating, mini bar, safe and free wifi connection. The hotel includes 4 restaurants: Atlas International buffet: a space resolutely modern design, a cuisine with miles and flavor in a warm atmosphere. Pool Snack: For a simple snack at the pool while staying in a swimsuit, you can enjoy salads, sandwiches, desserts and fruit skewers feet in the water. Small and gourmands will enjoy at the bar pancakes, waffles and ice cream ... The Indian Restaurant: A journey to India to explore the Indian delicate and refined cuisine dishes flavored with fine Indian spices. Steak House: Specialty restaurant grill in an intimate and refined atmosphere. Spa Hotel and pools invite to regenerate in peace, while the fitness center allows you to keep in shape. The property also boasts two tennis clay courts, pingpong table, bowls, board games. ... more less
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