i have just returned from Medina Gardens on Thursday 31st July having spent a week there with my wife celebrating our recent wedding this is where we chose to spend our honeymoon.
as with most of the reviews on here, we had a trouble free , quick transfer to the hotel where we were met with a non alcoholic cocktail and a damp towel to freshen up.
the rooms we very clean, complementry bottle of wine and Champagne ( as it was our honeymoon) on arrival, the pool area was always kept clean, as was the rest of the hotel, i have no complaints regarding the cleanliness and the range , type of food served in the hotel.
now for the negative points ....
The Entertainment was very poor and not enough, as this was a "couples only " hotel
there still needed to be some form of entertainment throughout the day , not just 2 hours per night...we are adults (not kids) , it doesnt mean we all packed our knitting needles, we also like to be entertained when we are on holiday, i see someone was complaining on here about people being drunk at night, this was probably out of boredom...
about 90 % of the hotel were All Inclusive , myself and my wife were Half Board, my niggle here was, at breakfast and evening meal, which i prepaid, i was surprised that when i asked for a glass of water i was charged for it, although i could have had Tea, Coffee, multiple Juices etc...
water was being given out by the bucket load to All Inclusive , which i understand , but i would have thought a glass of water with my meal would have been free.
This is the main point that everyone should read..
having spent a few days around the pool i started hearing stories of people having electronic
equipment stolen from around the pool side , in particular Samsung Galaxy S3 mobile phones and also various Kindles , these were reported to hotel staff, but each individual was asked not to alarm other guests and to "keep quiet" about it..my point here is, i returned to my room in the day to charge my wifes "Samsung Galaxy" phone up as it was nearly dead , i was alarmed to find the charger and my euro plugged removed from the wall and no where to be seen,
i opened the door and found the housekeeper (who was cleaning the room further up the corridor) i asked if she had removed it , she looked at me as if she did not understand me and ran off...she returned with 2 other housekeepers ,i asked all 3 of them about it again they then started arguing amonst themselves, at which point the one girl called KAMAR, sheepishly walked upto her housekeeping trolley and reached into a draw/box and returned my charger to me , i called to reception to report this theft, they immediately sent up there Housekeeping Manager to resolve the incident . the conclusion she got from the girls was that , KAMAR had found it on the unit and "thought" i was throwing it out , ( although , when she gave it back to me, she did not retreve it from her "bin".) as i have already said, it was plugged in the wall !!!.
i spoke to Iman later that day to find out if any more had been done about it, but he wasnt even aware of the incident, he contacted the housekeeping Manager to be told the "story" to which i think he believed them, i explained i had 3 other chargers around the room, but only the Samsung was "thrown out " ...coincidence ..........
i later heard that within the week i was their, 8 Samsung phones had been stolen from around the pool, and countless items from rooms, ranging from small amounts of money, make-up and even flip flops, just before i left i was informed that one woman had £20 "missing" from her room
had had it replaced by the reception ( was this there way of keeping her quiet , but also excepting they have a problem with there housekeeping staff)but would like to keep it quiet..
i know i have had a rant but there may be a small amount of individuals that are potentialy ruining a lot of peoples holiday ,especially those who have lost pricless pictures on there phones,, this is a lovely hotel, but this type of issue can and will damage the reputation if nothing appears to be done about them..
- Official Description (provided by the hotel):
- Situated in the heart of Marrakech 5 minutes walking from Jemaa El Fna square, ideal for couples desiring to soak up the charm of Marrakech, most attractions are within walking distance, including the Palace Bahia, the Koutoubia Mosque, the Gueliz and the Majorelle Gardens. Spectacular views of the Atlas Mountains, the minaret of the Koutoubia and a lush garden of three hectares. This property combines modern comfort and traditional Moroccan accents. Our rooms and suites, carefully designed for the comfort of a luxury accommodation in Marrakech. They are equipped with an LCD 32 inch TV with a wide selection of international channels, direct dial telephone, air conditioning / heating, mini bar, safe and free wifi connection. The hotel includes 4 restaurants: Atlas International buffet: a space resolutely modern design, a cuisine with miles and flavor in a warm atmosphere. Pool Snack: For a simple snack at the pool while staying in a swimsuit, you can enjoy salads, sandwiches, desserts and fruit skewers feet in the water. Small and gourmands will enjoy at the bar pancakes, waffles and ice cream ... The Indian Restaurant: A journey to India to explore the Indian delicate and refined cuisine dishes flavored with fine Indian spices. Steak House: Specialty restaurant grill in an intimate and refined atmosphere. Spa Hotel and pools invite to regenerate in peace, while the fitness center allows you to keep in shape. The property also boasts two tennis clay courts, pingpong table, bowls, board games. ... more less
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